I checked a lot of reviews and was sceptical about ordering. My order for just under a thousand pounds was placed, I received a confirmation on the same day. A few days later my money was taken and I waited. Not many days later I received a message saying my order would be delivered, giving me a date and saying the driver would call me just before delivery. I did not get that call but the delivery arrived the stated day. The driver was extremely courteous and helpful. A great service with first class products. The wood was good quality and easy to work with. Happily order from them again

Ordered online...went quiet then got an email saying it was with courier...then the courier contacted me...all delivered fine. It is a bit drawn out but it was cheaper than my first search...end of the day it was a lot of timber and I'm happy would use again 👍

I cannot fault them. The boards and joists arrived 8 days after placing the order.Delivered by a third party company, who kept me updated with text messages the day before and the day of delivery. The driver arrived bang on the ETA was very helpful and polite. The quality of the boards are excellent and not a single bow or split in any of the them and the joists are as straight as you could possibly expect for a 4.8m length of softwood timber. Be aware though, the other reviews mentioning communications (lack of) are correct.Apart from the invoice I never heard anything from them but I don’t want lots of comforting confirming emails I just want my goods, which is exactly what I got.

Just received my second batch of decking boards and they are as good as the first. Received very quickly this time The delivery man was extremely helpful. Didn't have any lifting gear and still carried all 48 decking boards to the front of my house. He didn't have to but I was not at home at the time. Definitely give this company a go as the quality was great

As below, ordered decking weeks ago and absolutely no communication. Tried to call, email leave voicemails and nothing. Now going down the Paypal route to get all of my £750 back. Please take into account these reviews before purchasing anything, I wish i did! (order ref 43635)

Do not use this company. As many other people have commented there is NO customer service. I am still waiting for a delivery date, tried phone, email and web contact but they have not had the decency to respond.

Placed an order 2 weeks ago. I received no confirmation e-mail which concerned me initially but assumed I would receive that once the funds cleared. This was not the case when they relieved me of nearly £900. I have e-mailed asking for any update but have not had a reply. My wife and I have called on numerous occasions and left messages on the answer phone as this is all I have been able to reach so far. I wish I had read the reviews before placing an order. Very much hope someone from customer services is monitoring reviews and has the decency to get in touch. This is my first ever experience of such poor/non existent customer service.

Used their online calculator to estimate what was needed for a large deck and added a few extra 5.4m decking boards as edging strips total cost was around £900, cheaper than other local DIY stores. . Initially was disappointed when told it was a 4 week wait due to the delivery issues with COVID. But i had an e-mail delivery update and actually had the items delivered within 5 days of ordering, so very happy with the delivery time. The delivery arrived on one large pallet. quality of the items ( 5.4m boards, posts, concrete) were excellent uniform colours and thickness. in the delivery was 1000 decking screws which i thought was overkill, but actually used the majority of them. But didn't use any of the 250 nails that were supplied , cost was not much for these but not sure what they are for. however you always need nails when doing DIY so they will get used . Overall very happy with the experience.

Don't waste your time. placed an order for decking only to be told ages after they cant supply the materials at the prices on their own website and I had to keep chasing them up. The promised to sort it our after i changes them for 3 weeks and kept promising to come back to be bit never did. VERY poor communications and let you down on projects... They actually trade as Shawfield Timber also very bad reviews.

I had seen the reviews below so was a little nervous ordering. However, I ordered with a 4 week delivery estimate. I got contacted after a week to let me know it would be earlier than that. In the end was delivered after two weeks. Wood is as good a quality as I’ve had from anywhere else, better certainly than the major chains. I have no complaints and will use them again for rest of my wood.

The customer service from this company was terrible. I ordered the product in May expecting as per their website a 7-10 day delivery, they then put a notice on their website to say delivery would take at least 4 weeks from date of order. There is no actual contact from them. We emailed and tried to call on numerous occasions to ascertain a confirmed delivery date with no response, we eventually ended up threatening legal action, and we got a call that day to say the product was being delivered. The decking was great quality when it arrived (although they did state we would get a phone call day of delivery with a time slot, this didnt happen). The decking calculator on the website was very easy to use and delivered what was calculated, however, I expected a plan of my layout with the decking but this didnt come, just generic info via the website. My advice would be to order from somewhere more reliable and customer focussed.

After spending quite a lot of money with decking supplies/shawfield timbers, the last part of our order was 5 packages 3 of which have arrived still waiting on the last 2 parcels from 4th July.after numerous emails trying to phone to only get answer phone message then emailing again a total of 6 up to now NOT ONE RESPONSE...decking all done bar the last 7 pieces totally frustrated at their lack of response,if I could find 7 deck from else where i would get them but i cant even contact them for a refund. FUMING is an understatement.. i understand that things have been difficult lately due to COVID but come on GUYS answer your emails at least

Like others have said really poor communication from the company, placed my order 3 weeks ago and absolutely no reply whatsoever despite emailing them numerous times. Need to cancel the order and look locally but can't even do that as no one gets back to you. Last resort get the raising a dispute with the credit card company.

6 weeks has now passed and i have not heard from them, starting to think i will never see this decking. the customer service has been really bad, well not even that, there has been none.

I am appalled by the lack of communication from decking supplies. We have paid for our decking 5 weeks ago and have had no contact since from them. I have emailed twice and completed a support form. No communication back at all. My review will remain very negative until my order has been received. Do not order from these. It's disgusting service!!!! Edited.... We finally had our decking delivered. On a positive note it is great quality.

So at first there was a communication issue and the decking took 4 weeks for delivery when advised 2.... HOWEVER! The gentleman couldn’t apologise enough and sent our order as a priority and it was delivered the next day! Well worth the wait! Super quality boards and timber!! Looks amazing in our garden! Yes they took a little longer for delivery but defo worth the price and the quality!!

Ordered 5 weeks ago. 1 Automatic Confirmation email and zero other communication despite trying to get hold of this company to confirm rough delivery estimate. I appreciate we're in a global pandemic and they are probably very busy. When I ordered delivery was stated at within 7 days. A week alter a banner on their website stated due to demand would now be 4 weeks. This I have no problem with given the situation. However to not reply to emails, return phone calls or even contact customers who have paid over £1000 to this company is appalling. No excuse to not even reply to an email, even if its to say "We super busy but have your order and will be in touch soon" I would avoid all you can at the moment, i'm now sat here with over £1000 out of my bank and no idea when my decking is going to be supplied. No matter how hard I try can not get a reply out of the company. They even have setup a priority support form. Which apparently does nothing either.

Wish I’d read these reviews before ordering. Ordered over £1000 of decking on June 1st, the main reason I chose this company was there website stated 7 to 10 days for delivery. After ordering I got the automated confirmation receipt. But since then nothing I have sent numerous messages and can only get the automated phone reply to email which I have done. So at this stage can only rate on communication which I can even say is poor as is just none existent. If I haven’t had some kind of reply by the end of the week I will claim a refund through my purchase method. I know times are difficult at the moment but don’t advertise 7 to 10 days or take orders you cannot supply! Happy to update this if I get a reply. No excuse for no communication though Had phone call Friday to say delivery this week so will update once arrives Arrived Tuesday thanks good quality. Just need to improve your communications thanks

Very pleased with the goods I ordered I had to wait a few weeks but because of the Coronavirus situation I understood it would take longer to receive my order. The goods were delivered fine and the guy put them as close to the side of the house he could.

I took 5 weeks to deliver my order despite being told 3 times that it would be delivered 'next week'. Their communication was really poor and I had to chase them all the time. Even the delivery itself was a poor experience, no contact on the day (I had to chase again), then a vehicle with a single driver turned up expecting my wife to help him unload the boards. Quality of boards was not great, 4 out of 42 had large cracks in them so unusable and 3 were so bowed that could only be used in cut down segments. I sent an email complaining about the service and heard nothing back. Overall, I could not recommend this company and would advise you to look elsewhere.