Has anyone every had a reply from them. I have now emailed 5times and have had no response. I have tried phoning but it just gives you the email address. I have no had any contact since receiving my confirmation email of my order. I wouldn’t advice anyone to use this company, they don’t deliver on time and they don’t respond to any emails.

Awful company. Ordered decking 26th april. Have sent numerous emails to them. Got a phone call on the 25th may informing me delivery would be that week and someone would confirm a delivery date. Email after email sent and and guess what, no delivery and no communication. I've asked for someone to contact me so I can lodge a complaint. Cant even get a refund as no one ever replies. Will never use them again.

It isn't the fact i have been waiting 5 and a half weeks for my order, even though at time of ordering it stated 10 days. It is the really rubbish communication. Phones are off, with a pre-recorded message saying email in... Ok, so i leave it a few weeks to be reasonable given the times we are in, so i email in.. Nothing. I email in again... nothing.. Again, and i get "Chris" reply and say my Order is due out THIS WEEK.. dont get excited it wasn't this week, it was last week at the time of writing.. so THIS WEEK came and went, got another email saying i got the wrong end of the stick and they were shipping it over the weekend and i would get it this week.. my mistake! So its now Thursday, i've had no reply to the 4 emails i have sent. i doubt i will see my decking this week. I was recommended this company by a friend, they did have a good experience so maybe its just the times we are in, HOWEVER there is absolutley no excuse for this dismal customer service, if they can't fill the order, they need only be honest, if it is coming in 2,3 4,5 weeks, just SAY THAT. Fingers crossed it turns up soon, or better yet they get their "Customer Service" team in action.

Ended up coming 4 weeks after ordering, communication was pretty poor and the quality of the wood is not great so order more than you need as I found multiple bent or cracked pieces. I probably would use again as I expect under normal circumstances it would be a different customer experience.

No excuse for not getting back to me., Ordered on the 4th May, no indication of a delay so emailed on the 11th for an update. Got an email back pretty quickly saying delivery would be the week commencing the 25th May. I was ok with that and thanked Chris Ayres for his explanation that staff were working remotely and not as timely as they would like. Last week I emailed to check, no reply, subsequently emailed 4 times but nothing back. Their website went from saying no more orders to today saying 2 week delay. So done the maths, so where is my decking? I can understand the situation but what I don't understand is a lack of reply to emails to both Chris Ayres, slaes@ ans support@ without reply They've taken my money as well. Very bad customer service.....even if there is a delay, communicate it Would love a director or owner to come back to me.

Has anyone received any correspondence in regards to orders? It’s been over three weeks now and nothing, no one to call and they don’t respond to email, happy to update this if I hear something positive back from them. # Received a call today to say the materials will be delivered next week which sounds positive 👍 # goods delivered yesterday (4weeks from ordering) very pleased with the quality although a couple of items missing. Delivery driver was first class. Seth

Easy to order from as they have a great website. Far cheaper than everywhere else we tried. Took a little bit longer for delivery than the original estimate but being locked down, it didn't matter. They called to update the delivery and actually delivered a day earlier. Delivery driver was excellent and managed to manoeuvre the crane over cars and under power lines to get it into the garden. Can't fault them, great value, great decking and everything I needed to fit it including a diagram with the measurements for the joist positions.

I ordered on the 17th April and was told 2 weeks for delivery due to covid-19, which I thought was very reasonable. After reading some of the the recent reviews I started to worry about my delivery and contacted them and was told delivery would be 11th of may, 4 weeks after ordering. However I recieved a call the following day and delivery was made today, 30th of April. So it took 2 weeks for delivery which during the current times is fantastic. Although I had no update about the order , I think it's hard to be critical as every business will be really stretched at the moment.

This company are taking orders that they can't fulfill in a reasonable time they are blaming the pandemic for this issue. If it's that bad stop taking orders until you can MANAGE IT PROPERLY it's all down to greed. I placed an order for over £600 and they said it be 7 to 10 working days so I gave them two weeks and thought I'd check for delivery update, email back blaming covid19 and it be another 2 to 3 weeks. Absolute joke, like I said stop taking people's money and deal with what you've got already. I've waited two weeks of a job I was doing on my house and thanks to decking supplies I've made no progress. AVOID!!

DO NOT RELY ON THESE PEOPLE UNLESS YOU WANT TO BE DISAPPOINTED. At the start they seemed a decent company but they are completely unreliable. I placed an order for decking joists, paid for it and received confirmation of my order. Based on this information I then ordered the decking boards to complete my DIY project. However, due to my order not being “economical” for them they cancelled my order. I am now left with decking boards that I cannot fit.

This company I wouldn’t really say deserved one star, waiting two weeks with no email or update of delivery, constantly emailed and had back replies with no customer service what so ever. Then had a phone call after almost three weeks to be told they still have no idea where it is or how long it will take. They didn’t even know how long a refund would take. I actually questioned if they where a legit site. Cancelled order and went local. Please don’t use these guys

This company is based in both Glasgow and Wakefield, so if you are in the south of England like me, you will have to wait for your order. This is explained on their website, between 7 and 10 working days for delivery in my area. My order was confirmed almost instantly, explaining that they would keep me updated via email, one week later, I received confirmation of a delivery date, which would be 8 working days after placing the order. Their prices are very competitive and the timber received as good as you will find anywhere else. Order No. DS29650.

If you need your timber in a moderate to quick time and you live south of the border it is my experience that you will have to wait a minimum of 2 weeks (and then be told it will be delayed further as their transport couldn’t deal with it??) I had to continually chase them up as I never got updates and everyone I spoke to passed the buck... I will never deal with them again and actually cancelled my order and got it locally.