I had an Eastbrook bath fitted on 07/01/2025, my plumber advised me not to use the bath for 24 hrs so that the sealant could "cure" The following day, when I had my bath I grabbed hold of the handle, which immediately came away from it's housing. When I checked why, I noticed that the handle was held in place with a grub screw (no thicker than a matchstick). This design is totally unfit for purpose and a safety hazard. I was asked by the local supplier, "what do you want to do? As the bath was already fitted, I am left with a product I'm not pleased or satisfied about. IF anyone even thinks about buying an Eastbrook bath, remember to check the handles before you purchase which are held in place with a grub screw, don't be another unhappy customer " victim"like me.

AVOID THIS COMPANY We had our bathroom refitted in APRIL 2024, they sent 2 different sets of doors for the unit we are still waiting for the correct doors. 9 MONTHS, they don’t care about customers, will just ignore you. Don’t know the meaning of customer service.

Avoid at all cost these product are absolutely terrible ,cheap nasty low quality appalling customer service, if you don’t listen to this review you will regret, look for quality product like Duravit

I was ready to write a long negative review about this company, but after coming on here and reading the existing reviews, I don’t think it’s necessary. You can clearly see how this business operates. What I will say though, there also appears to be at least 2 companies that are just a drop shipping front for Eastbrook, that’s Bathroom Deaks and Radiator Deals. These are the same company and they just take your money and assuming a large slice of the payment (that’s if they’re not actually owned by Eastbrook) and then they don’t want anything to do with you, you’re just left to deal with the lying and extremely poor service of Eastbrook. It certainly appears to me, Eastbrook and any associated company offer the same level of extremely bad customer service, which is why they make it so difficult for you to link them. They appear to use fronted “businesses” to get your money, ti then use their actual business to process and deliver the items. Judging by these reviews, you can certainly see why. AVOID at all costs.

I bought a new Eastbrook Trade P-shaped bath and curved shower screen from a local bathroom supplier and had them fitted by a reputable local firm of bathroom fitters, exactly as per instructions. Since day 1, the shower screen has leaked. I have gone back to the supplier who has consulted Eastbrook and been told it is 'a mastic issue'. This is clearly ridiculous when the design of the screen and the bottom seal are letting water through, to the extent that it is coming through the ceiling below. No amount of mastic can prevent this when it's a basic design flaw. It's clear that this screen is not fit for purpose and cannot be used for showering. Eastbrook didn't want to know or help once the items were bought and fitted, they just said the products met with the British standard so nothing more they could do! I am left with no option but to rip out a brand new bath and screen to fit replacements from a different manufacturer that are going to fulfil the basic purpose of keeping water in the bath/ shower. Will never consider Eastbrook again and feel as though I've been completely ripped off. Avoid.

Just to add to the stockpile of negative reviews, I am still having no joy resolving issues experiences with my purchases from Eastbrook. Radiator fitting instruction provided were wrong, customer services did offer some help but eventually they gave up and pointed me back towards the company that I purchased the items from. Escalation hasn't worked either - despite prompting the Area Manager has made not effort to get in touch, 2 months after he was contacted. I'll now be raising a complaint and looking for a replacement item - having laid out Additional refitting amounts for my plumber

Brand new electrical towel rail came out of the box broken. Both side pipes are not securely attached & one side pipe comes away.

Bad product don't buy Bought a very expensive shower enclosure, where the fittings are badly engineered and came lose every few months. Customer support went round and round on some stuff that weren't explained in the instructions and always blame the fitter. In the end I ended up buying appropriate fittings and solving the issue myself. NEVER AGAIN

Not allowed to score zero. Customer care is a disgrace, you supplied 2 column radiators. Both have started leaking from the gaskets. No attempt to even help. Don’t worrie about replying back, as I’m sure you won’t

I purchased an item for £800 from bathroom deal. It was damaged on arrival and EASTBROOK is the company managing the delivery of replacement and pickup of the broken item collection. EASTBROOK have 7 failed attempts at collection, the driver never arrives and I’ve requested a call in advance for a 30min warning every time. They haven’t buzzed on my building door any of these times. This has taken place over a 3-4 month period. I asked the customer service to tell the driver to leave a voice message or text as well as call. The response “we aren’t Amazon”. DO NOT BUY ANYTHING FROM THEM.

I was advised to go with this company and decided to go ahead as the greater the cost, the greater the quality... right? Wrong. I was sold a number of faulty products including a resin tray which doesn't fully drain leaving a large puddle in the centre, the manufacturer blamed the installation for the fault. They also sent a plug that goes down, but not back up, and a basin that doesn't fully drain, then the replacement was also faulty and I am still in dispute as they are saying there is a 'threshold' for imperfections. I would avoid if you have the option as their products are very overpriced and have caused a lot of upset, delays, and imperfections in what could have been my dream renovation.

Bought an Eastbrook (Malin 1600 x 700 SE) bath last August through City Plumbing. In November the bath developed a crack. Sent photos of crack to Eastbrook who insisted it was not due to a defect and was due to either an installation fault by my bathroom fitter or something had been dropped in the bath to cause the crack and their 25 year guarantee did not cover this type of crack. They refused to send anyone to inspect the bath and advised that I would need to get an industry expert to look at the bath if I did not agree with their assessment. The bath was installed correctly and I hadn’t dropped anything in the bath. Eastbrook and City Plumbing maintained it wasn’t a defective bath until I quoted the consumer rights act 2015. They then offered me a free replacement bath but wouldn’t pick up the costs for taking out the old bath and fitting the new one which amounted to twice the cost of the bath. I spoke to Citizens Advice and followed their guidance on what to do. After 6 months of arguing with Eastbrook and City Plumbing and the threat of going to the small claims court, City Plumbing agreed to pick up the rectification costs. Eastbrook supplied a new bath but refused to give the 25 year guarantee on it, which City Plumbing acknowledged was wrong and so have provided me with their own 25 year guarantee. On removing the bath I cut a section out of it around the crack and found that the acrylic is only 1mm thick when it is supposed to be 5mm thick. I have sent an email and photos of this to Eastbrook but have not had a response yet. The reason for writing this review is to advise anyone who is thinking of purchasing a bath from Eastbrook to avoid doing so as 1) they will dismiss any defect as something the customer has caused, 2) will not accept any responsibility, 3) will not come out and inspect the bath, 4) they provide a 25 year guarantee that is worthless, 5) they keep quoting their quality assured manufacturing process and appear to believe that every bath they produce is defect free when clearly they have a manufacturing problem. Needless to say I will not be buying anything from this company again.

Appalling Customer service!! Bought two radiators from Eastbrook through a third party that arrived direct from Eastbrook last week. In error, I had ordered one slightly too small. It remained unpackaged and in perfect condition. I notified the company and purchased the larger radiator immediately as I didn't want to delay delivery. The third party company contacted Eastbrook and requested that they may collect the smaller radiator whilst they delivered my new one - for a small carriage charge if they deemed so.. I think this was quite reasonable especially as I was already paying £35 for them to deliver the new one. But oh no - Eastbrook want an extra 20% 'restocking fee'??? That's nearly £100 mind. To put it on a van from a location they have been paid to drive too and to take it back to a location that they are GOING BACK TOO..... It's technically an EXCHANGE not a refund. And I had bought another radiator from them for heavens sake! After speaking to the 3rd party company who have been so keen to help I called Eastbrook myself, clearly thinking that common sense and good customer service would clearly prevail in this situation. Clearly not. Curt, rude and downright unwilling to manoeuvre 'policy' and help out a good customer. I am so annoyed and disappointed at the same time. I think anyone renovating a property knows how expensive it all is. These radiators are not cheap - to be charged a further £95 'profit' when all I have done is made a simple error I think is disgraceful. They will never get my business again. Through a third party or otherwise.

Awful! The rollers are poor despite the elevated price of the shower enclosure . Customer 'service' is a contradiction in terms. Steer clear.

What a shower - beware! We've just spent an entire year as retail customer attempting to get Eastbrook to resolve a leaking shower screen. The retailer we bought through asked us to deal direct after they failed to get the problem resolved. After many photographs and descriptions of the problem (large puddle on the bathroom floor after every shower), we were sent a replacement. The fitter took one look and said it was pointless installing the replacement as the deflector over the hinge was bent out of shape. Eastbrook told me that it was because the shower head was too close to the screen, or the pressure was too great we shouldn't expect any more of a shower screen than we would of a shower curtain! When I pointed out that we had another shower in the house that functioned perfectly with a hinged door the account manager eventually stepped in to offer a refund. We've replaced the screen with another from another supplier and have a 100% dry floor now - finally.

Stay well clear of Eastbrook's OSLO base units. If you intend obtaining an OSLO base unit direct from another source, I suggest avoiding the product completely. The sides of these are generally not fit for purpose as the core material is unstable and despite needing the careful application of sealant, nevertheless reacts by expanding and warping even before use! There are many complaints on-line regarding Eastbrook's customer service but I my case they did at least in the first place replace the unit but the same thing happened again in exactly the same way despite my contractor conforming to the manufacturer's instructions as before. Eastbrook now appear to be conveniently distancing themselves from any responsibility.

Eastbrook Oslo unit damaged in 2 days of use. Evidences with image and videos sent to Eastbrook via the supplier about leak damage on the vanity unit. They took over 2 months to provide a replacement piece of wood with no instructions on how it can be fixed to the actual unit and this piece was damaged as well. We have notified them but they haven't responded. These Oslo range of products which are relatively very expensive and for the pathetic service from Eastbrook and suppliers, this is not worth it. The one we had was a 1000mm one and within two days of fixing them, we were shocked to see there is water leak damage on the wooden vanity unit. One would expect these to be waterproof and also don't expect these to damage in 2 days of use. They also provided incorrect type & size of the overflow pipe which is trivial compared to the main damage.

Purchased a Burford aluminium radiator. Upon inspection the top rail was bent, the end panel had a dent and the top rail also had a manufacturing defect in it. My supplier is getting a replacement, given the reviews here, I am now concerned about the quality of these products.

I have recently had 2 new bathrooms fitted both with Dura toilets and soft close seats but the seats are not a colour match for the toilets and cisterns. I was told this was because they are different materials as though I didn't realise that! The seat is brilliant white and the sanitary ware looks grey/white so the overall effect is appalling. I am still waiting for a satisfactory response before going to court

Carron bath was purchased through eastbrook trade. The bath has been installed for a matter of weeks and has cracks. East brook trade accused the client for having caused the cracks.