Great support team, who are very efficient, knowledgeable and friendly. I appreciate all they do for us :)

I am not yet convinced the service is a good fit for me and only about half of my support queries have been successfully answered. I also find the constant need to review the service as I am doing here to be over the top and annoying. It would make more sense to get my review after I have used the service for a bit longer. Hopefully, my opinion will change and I will be happy to continue with the service.

Knowledgeable, helpful and very quick to respond to my query. Thank you!

Just starting our relationship with Employment Innovations. Very professional and easy to deal with. Helpful team and seamless set up. Great communication.

Had exactly what we needed and answered our questions quickly and on topic.

EI are always quick and responsive to our HR queries. I often feel I ask a lot of questions, but they are always very helpful and supportive. It is vital to our business.

Chloe has been super responsive and helpful with advice.

We only started using EI in June this year. Aaron has helped us out with any questions i've had & been very patient with us.

We have been working with EI over time to achieve a tailored solution for our organisation as some of our EA T&C's are quite unique. EI staff have been great during this process and have been happy to meet with us on a very regular basis to work through payroll issues to achieve a workable outcome for all concerned. One of the key features that drew us to the EI product was the rostering module which has completely changed the way we worked from rostered shifts, to approved timesheets, to correctly paid employees. A vast improvement for us... We found the EI focus on really understanding our EA's and building the initial setup from their review a real comfort - and with a few extra tweaks along the way, we now have a much easier to use and more accurate payroll system than we have ever had in the past.

Excellent Service. It's a great resource - the information provided by the team is current, simply explained and to the point. I highly recommend this service as a default for anyone having to deal with HR and payroll.

I am a member of the Institute of Certified Bookkeepers who have a partnership with EI. This prompted me to contact EI as I was looking to partner with a HR firm as part of my payroll services. I was assisted by Nick Cooper who was incredibly helpful and responsive. Nick made the process nice and simple, which is always appreciated! The EI membership is ideal, it has met all my needs.

Always quick and helpful

The payroll is great especially with the support. The rostering tool appears a bit limited compared to others

The team is extremely friendly and helpful. There are a few areas where they were unable to assist and it became a different service, including specifics of employment contracts that they would have to pass onto their employment lawyer. The payroll is not user friendly and can take some time to adjust to. Overall the HRIS System is also quite good in terms of allowing for compliance but as well can duplicate some parts of the payroll system.

Overall the customer service is great and the team is very easy to talk to and communicate with. The payroll system is a little bit complicated, it is difficult to keep in touch of conversations. It also does not let you notify a specific person regarding the leave or expenses. The team does get back to you promptly to resolve issues however.

Overall performance is pretty good, however not a 5 star review as some mistakes are made

The time and effort that you have put in are just amazing. On behalf of the management, we would like to extend our appreciation for the amazing work done on the payroll support esp Petrina & Noemi. The professionalism and the endless hours that you and your team have spent have impressed the organization immensely. Thank you once again for all the effort. Merry Christmas. :)

Great Service and Great communication. Very easy to deal with.

answered all concerns within 24hours, followed up with email outlining discussions, excellent assistance and communication

As I am new to this role and the world of payroll, it has been a learning curve for me but has made my transition easy with the support that I get from Aaron. He is so easy to work with and always willing to help with my queries.