Got a L3 survey which was conducted by Stuart Boughey, with a quick turnaround. The report was extensive, detailing out every possible issue and associated next steps/clarifications (and more comprehensive than some of my friends had gotten from other surveyors). Stuart also jumped on a call with us to give us more context and advice around the findings. All of this is gold as we are FTBs and are on a steep learning curve. Other staff members like Ade and Natalie were also very helpful with their quick responses. Would strongly recommend Websters for home purchase surveys.

Professional service from start to finish. Excellent responsive communication from Reina and then received the level 3 survey report from Joss who was also willing for a follow-up call out of hours around my work to answer further queries. Overall excellent service and would recommend.

I've just had a level 3 survey done using Stuart Boughey of Websters, following a recommendation from a friend who had also used Stuart recently. The survey was thorough and informative and his recommendations and notes were balanced and well-considered. I found this most reassuring. House buying is already a stressful process so it was valuable to have a calm, reliable and efficient surveyor and company.

We engaged Websters for a Level 3 survey on a property which looked like a bit of a cosmetic fixer upper but seemed to be sound otherwise- it was not! Our Surveyor was Joss and his report clearly set out what he saw and the RAG rating system used in the report was very helpful in informing us what we needed to focus on. Despite this, as first time buyers, we had no understanding of whether the issues identified as would cost us hundreds of pounds or hundreds of thousands so asked for some clarification. Not only did Joss take a call quite late in the evening to walk us through the specific risks, he went above and beyond to make sure we were fully informed of what our short-term and long-term options were and which might prove to be better value for money overall including signposting us to relevant specialists for things like roofing etc. He followed up by email to provide the full-size 4k versions of the photos he had taken so we could share these with other suppliers in order to get initial quotes on the work needed without having them put up scaffolding etc. This allowed us to have complete control over our options and we ultimately made the decision to not proceed with that purchase. We have, however, now decided to re-engage Websters to undertake a survey of the house we're now looking to purchase due to the excellent service we had from Joss.

Used Websters for a recent survey on a Victorian Terrace in London, I have been very impressed with the experience from start to finish. They have been incredibly responsive and the report provides a huge amount of detail and insight. Clearly a firm who prizes quality over quantity, in saying that I though the level three survey was of great value and our surveyor Stuart was incredibly knowledgeable and helpful.

After careful consideration of two other firms, we chose Websters as our level 3 building surveyor, and we couldn't be more pleased with our decision. From the very beginning, the communication has been prompt and clear, which made the entire process much smoother. Natyshia was incredibly helpful, addressing all our queries and accommodating our additional requests. Stuart Boughey served as our surveyor, and his expertise and experience weretp notch. We were impressed by his extensive knowledge and commitment to addressing our questions both before and after the survey. His thorough approach provided us with the confidence we needed throughout the process. Overall, we are extremely satisfied with our experience at Websters Surveyors, and couldn't be happier with the service we received.

Stuart and the Webster Surveyor team have been fantastic over the two surveys we have had conducted by them. Organisation of survey was easy and reports were clear and comprehensive. The drone survey also provides high quality imagery to expand on report writing. Stuart’s feedback thankfully helped us make an informed decision on how to proceed with an initial property which had complex hidden subsidence issues, followed by guiding us through the import questions to ask for our second. Stuart was very responsive over email with any queries we had, providing clear responses, also making himself readily available for a a phone call to further discuss. Definitely recommend and would return to them if we needed another survey completed, but hopefully not necessary!

Stuart was brilliant, he went above and beyond, explained his report in person and saved me from making a potentially ruinous mistake

What can I say? Excellent service. The whole team that I spoke with were always accommodating, reassuring and polite. The survey was booked in promptly upon payment and the report was detailed and informative. What was super helpful was that our Surveyor, Stuart Boughey, went above and beyond to accommodate a time that suited us to run through the report. You can tell when someone cares about their work, based on the way that he explained the content and responded to our queries. I would not hesitate to use Websters again (ideally Stuart!) should I ever need another survey. Highly recommended. Also a special ‘shout out’ to Natyshia Barned who handled all queries prior to appointment.

Good customer service and we were happy with the level of detail in the report. Special mention to the surveyor Stuart Boughey who was very helpful with answering follow up questions and was happy to speak through the report on the phone afterwards. Would definitely recommend to others.

The appointment was quickly scheduled and carried out as arranged. The report was comprehensive and the surveyor helpful in answering the few questions arising.

Stuart Boughey from Websters did my survey. It was very thorough. He offered to call me after to go through the report with me which was really appreciated and very reassuring. He was very patient as I asked my various questions and his answers were very clear. Extremely professional but also caring service. Just what you need when buying a house!

Experience was great. Stuart Boughey surveyed a property I’m buying and did a thorough job. The report was clear and gave instructions on what to improve if applicable. Stuart had a follow up call with me explaining aspects of the report which was really helpful

A professional experience from the first contact. Reina followed up on our initial request very quickly with information which allowed us to make a quick informed decision regarding level of survey. We opted for Level 3 survey and received a plain English, yet comprehensive survey including drone survey of the roof exterior (necessary with old, period properties) from Stuart Boughey. He highlighted several issues and we have now opted to have a further roof survey done and are querying the presence of a leak. It's good to try and get answers on these ahead of any potential sale. Thanks to a professional team Reina, Rahul (who also kept us posted) and Stuart

We engaged Websters to survey a converted victorian property that we had some very specific queries about, Stuart — the surveyor - wrote a richly detailed and comprehensive survey that answered all our questions and offered sound suggestions for further works. Having had some experience of surveys in the past I wasn’t expecting such a detailed yet easily-readable document that will serve as a to-do list over the next few years, and to receive it so soon after the survey had taken place. The phone call with Stuart was very helpful in confirming parts of the survey and a great chance to discuss works to consider. Throughout, emails and calls have been answered swiftly and the level of customer service has been very high. Would absolutely recommend!

We contacted Websters Surveyors (no relation!) for a Help to Buy valuation. The valuation at the property was quick but thorough. Stuart was friendly and happy to explain what he was looking at and why. The final valuation document was complete and full of really useful information about the property and the surrounding area to provide context to what was discussed. I would definitely recommend Websters Surveyors.

Stuart was very professional and went to great lengths to ensure all aspects of my potential purchase was covered. I also liked the attention to detail in reporting, as well as the drone images and inspection, which other surveyors did not offer.

Excellent service from the team at Websters. The quotation was provided quickly and was easy to understand (separated into clear sections and prices so you could choose exactly what you wanted included - or not). Communication was excellent throughout and they kept to their agreed timeframes. It was nice to receive a call from the surveyor before the report arrived and to receive a general overview of what to expect. Stuart Boughey was delightful to deal with. His report was easy to read and allowed us to assimilate the information contained in it easily. We followed up with a few additional queries and it was so nice to speak to someone who clearly enjoys their job and who was able to bring the report to life. Would definitely recommend.

Would definitely recommend. We had the pleasure of having Stuart Boughey survey the property, he provided us with a comprehensive report within a few days and was very helpful when I asked for a follow up call. Thanks!

Websters and particularly Stuart Boughey were excellent when carrying out a Level 3 building survey for us on a property we were looking to purchase. Stuart was prompt and communicative and the report he conducted was clear and concise. After the report he followed up with a phone call which allowed us to contextualise the issues raised and allayed any fears we may have had in an easy to understand way. I wouldn't hesitate to use them again in the future and would highly recommend them and Stuart himself.