Best taxi company I’ve used. Did some shopping around before I booked and Thai was by far the cheapest. Hashmat Ali was my driver and he was so kind and patient. My flight was delayed over an hour and he waited at no extra cost which I couldn’t believe. He texted me via WhatsApp with where he was and where he was waiting. Brilliant service will definitely be booking again!!

We needed picking up in Sidcup at 11pm on December 25th, and taken 30 miles to north London. The driver turned up on time and messaged me, helped us with a few Christmas presents and gracefully ignored that me and the missus were a bit merry. Drove us across town swiftly and safely and wished us well on our way. Basically I couldn't have asked for a better service. Just wanted to balance out some of the moaning on here because not enough people bother writing reviews unless they're complaining.

I am writing to express my deep dissatisfaction with the service I received during my recent booking with your company. I regret choosing your service over others, as this has been the worst experience I have ever encountered with a cab service. To provide context, I booked a cab in advance to pick up my elderly parents from Heathrow Terminal 4 as I was unable to do so due to issues with my own car. During the booking process, I selected the option for the driver to arrive “45 minutes after landing”. However, the driver arrived well before the plane landed at 6:12 PM. This timing misalignment appeared to be the driver’s personal decision and caused significant issues later. Despite his early arrival, the driver claimed he had waited for “half an hour by 6:30 PM,” when my father and mother were still deboarding the plane, handling heavy luggage, and managing mobility challenges. Upon reaching out, the driver informed my father that he was waiting at Costa Coffee, which, as you are likely aware, is located right outside the arrival hall. Despite the proximity, the driver failed to meet them there as per your company’s advertised “Meet and Greet” service. Instead, the driver kept moving to different locations, eventually ending up at the car park. As a result, my elderly parents were left struggling with heavy trolleys and luggage while attempting to locate him. This caused physical strain and injuries to their thumbs and bodies, which is completely unacceptable. To make matters worse, the driver falsely claimed that he had waited for an extended period and attempted to charge additional fees for this time. This is disgraceful behavior, particularly when your website advertises a seamless meet-and-greet experience in the arrivals hall. I have already submitted a complaint via WhatsApp but have yet to receive a response. If this issue is not addressed promptly, I will escalate it further. This experience has been distressing and does not align with the service expectations set by your advertisements. For the sake of potential customers reading this feedback, I strongly advise avoiding this company, even if it appears more cost-effective than other options. The stress, poor service, and lack of accountability are simply not worth it. I look forward to a swift resolution of this matter

First time and last time i will be using these. I was told on the phone i needed to ask for a receipt beforehand and now I'm stuck without a receipt for a journey and was told that they do not offer email receipts from journeys. NOW i cannot claim it back

This cab company is by far the worst I've ever experienced! I booked a cab on the 7th September to pick my family up from Gatwick airport I said I needed a car for 5 people one being a 7 year old. I asked if he needed a booster he said no as he's over 7. I then texted whilst at the airport to let him know our flight had been delayed. He responded with "noted" On arrival to gatwick after a 2 hour delay at 3am there was no car! No message to say why so I messaged asking where the car is and I was sent a message back saying the car has been cancelled because I was delayed I will recieve a refund in 48 hours! At this point I was so upset after the delay and now being stranded at the airport with my children in stormy weather at 3 am and the cab office outside gatwick wanted £230 and I had no money for another cab as this company had taken me fare! I called them and then messaged to let them know my disappointment, he then called back to say another car would come in an hour but for me to "cooperate" with the driver meaning to put my 7 year old on my lap! Normally I would never do this but seeing as I was stranded with no other way of getting home I did it! I recieved an email 55 minutes after getting into the cab to say the fair would be £110 even though i had paid £129 for the bigger car it also stated in the notes that I would be fully refunded! We arrived home at 5.15 in the morning over 4 hours later then planned because of delays and this cab office! Fast forward 10 days I emailed the cab office with all my evidence and late last night I was told I was getting a refund. This morning I have another email to tell me they did send a big enough car as it had 6 seats that's strange cause at no point did the driver tell me my 7 year old could of had a seat? Which as the driver is his responsibility to make sure all passengers are seated properly! They also changed there message to state I would be getting 20% off my fare considering I overpaid for the cab by £19 anyway they're refunding me a further £3 oh and 10% off my next booking! I'd rather book a donkey to get me to the airport then ever use this business again!

A total disaster. I paid extra and booked an MPV as my son often feels car sick. Although I missed a digit from the flight number I had given the pick up time on the booking. The company called me while on the flight about the flight number instead of realising in advance that it wasn't correct - obviously I can't receive a call on the flight. When we landed and got through the driver said he was five mins away - he wasn't. He then wasnt clear about where to meet so we were going round and round in circles. He finally arrived 30 mins late. He was not in an MPV. My son's girlfriend then asked my son what time we would get back to which he replied an hour. The driver said I'll get you back quicker and then proceeded to drive like a lunatic and I kept politely saying please don't get a speeding ticket on our account we aren't in a rush. But he carried on divining like a mad man. It was dark as it was 11pm and it was raining. I was actually scared we wouldn't make it back but unfortunately I'm too nice to say what I want so kept my mouth shut and spent the journey on edge. Not a great end to a holiday. He got us back in 45 minutes instead of 1 hour. It's very difficult to beat the day nav estimated time. He was driving dangerously. I have since emailed the company twice asking them to refund me for the additional amount I paid for an MPV and they have failed to respond. I won't use this company again and would not recommend anyone else uses them. A failure from start to finish.

Great service, on time for airport transfers for 10 passengers and a lot of luggage, friendly drivers, good contact….all very efficient

Incredibly rude on the phone when politely asked to provide a quote. Shouting and hanging up. Have never received such poor service DO NOT USE!

We called last minute as we were let down by another firm. Alpha were easy to communicate and on time. The driver was very nice and professional I would recommend using them

great service. They picked us up at the airport and took us to our hotel

This was WORST EXPERIENCE I have ever had and I strongly urge people with families to avoid this car company like the plague. If you have young children or elderly relatives stay well away from this company. Look for other pickup options - there are plenty of online alternatives out there. After a long flight with two impatient children, my driver was a no show. I made many attempts to get hold of the driver 2 hours before the agreed pickup time but my calls were ignored. The customer service was dreadful because they do not value customers despite making almost 60% commission on their fee. If I could give rating of zero I would. If you are reading other positive reviews then they must be a scam. IF YOU ARE READING THIS FEEDBACK PLEASE USE ANOTHER CAR SERVICE.

I am very satisfied with this company service. My friends have adviced this company to me. The driver name is Sivagnanaratnam. A very professional, friendly and kind person. A very professional driver.

It was easy to book, extremely professional, with great communication. Both our pick ups to and from the airport were fantastic, no stress at all and I would definitely use their service again for our next holiday

The driver was late, we requested to be at the Eurostar St Pancras station at a certain time. He dropped us off on wrong side of the road with 5 minutes to spare before the Eurostar gates were to shut. I had contacted your company and driver that morning to advise we were off the ship and to perhaps leave earlier but was told will pick up at same time organised. Very disappointed with the cost we paid specifically so we could get to Eurostar on time. Also the car could not take 2 suitcases in the boot one had to go on the back seat.

Had a truly professional experience last night as the driver waited 90 minutes at Gatwick Airport to meet my 8 year old granddaughter as the flight was delayed before taking her to the hotel. Excellent communication from the driver both before and during the flight delay. Will certainly use Alphacars again

Great experience. Our driver Mohamed was very kind, we travelled with a baby and he was very polite and helped us with the luggage. He arrived a few minutes early so we got less traffic. Highly recommended

Great service, no issues / on time plus clear communication and reasonably priced. Would defo use again and again.

Got off to a rocky start, the postcode we gave didn't match what the driver had. After a few calls this was amended, but the driver had already decided that he would take us to the correct address anyway. Couldn't fault the driver, he remained in contact since we landed and was very kind and efficient.

Hubo un problema con el vehículo, pinchó una rueda y se complicó la recogida porque el conductor no sabía español. Finalmente lo solucionaron una hora después y nos recogieron correctamente.

Our driver Sanjeet was punctual, extremely courteous and endlessly patient and kind with small children and huge amounts of luggage. And the fare to Gatwick was competitively priced. I'd recommend Alpha Cars highly.