RUN FOLKS! DON'T WALK!!!!!!! RUN !!! How do you run a business, if you don't have a HUMAN BEING to answer the 'AI responding' (only) phone number provided? I signed up, and was supposed to get a free phone, but instead I got a SIM card. There is no automated response to THAT question!!! I think this is a nasty/hateful little way to do business! This is why your reviews are so INCREDIBLY bad. I am TRULY disgusted. I refuse to put that SIM card in my phone. It's going in the garbage as soon as I post this review. DON'T DO IT FOLKS. RC-- Google tour guide

Worst wireless service in the US!! Complete scam and theft of government money! Will retaliate if you filed a complaint against them and cut off your connections. Don't approach!

University go to SafeLink wireless air voice has your internet throttled so far back it don't even equal 3G and it's supposed to be 5G

Started new unlimited data service at the end of December 2023 which included remanufactured Samsung phone* . Starting this February the service would disappear n the connection icon would show a circle with a line through it- a phone call would cause the message: "you are not connected to a network " to appear. The awful customer "service ", (after waiting 20+ minutes to reach someone) claimed i had "spotty service " in my area,the same area I've lived in for 24 years and Never had this happen before. I get 4 bars on the service icon regularly but they insisted it was AT&Ts poor service area causing the problem. Meanwhile I have NO tethering ability with this service and they say i have to pay extra for this, contrary to their promotional ads claims. DO NOT SIGN UP FOR THIS GARBAGE COMPANY with their Spanish-is-our-only-language totally inept operators. Every time I call they tell me something completely different about my plan n data amount. DON'T PAY ANY ATTENTION TO THEIR HYPE. PASS THEM BY. *their website claimed this phone was BRAND NEW and listed the price accordingly. However the remanufactured phone i got was $100 cheaper. This is FRAUD. Addendum: i spent over an hour trying to reach customer disservice today after they disconnected my call . Call kept going in a loop asking for the same information. After 4th time I hung up.

I used to love this company, so much so that I kept a stack of their sim cards to give away to others that were unhappy with their cell service. For 14 years I got great service, great coverage and a strong signal, but no more! The company no longer uses the same network, I now get little to no signal, bye bye, Airvoice.

I was told when purchasing the phone and signing up for the service that the phone I was purchasing would be unlocked and that my number would be ported over when I received the phone.The phone shows up and was locked to AT&T so it could never be unlocked and my number was not ported over like they said so I had to pay another month to keep my number after paying for 3 months of service with AirVoice so I’m sending the phone back and getting a refund for everything hopefully

Had to pick at least 1 star paid for service to n Saturday it’s now Wednesday phone still don’t work! Customer service barely speaks English says it can take 72 hours for phone to get turned on! How can anyone ever get crappier service then that! Big thumbs down!!!!!

I have been a satisfied customer for years until the company was sold. Now my AutoPay feature never auto-pays and my service gets cut off. Every time I have to call in to get it turned back on and every time they verify that my AutoPay information is not the problem but rather their system. And they always assure me "it's fixed now". Every 3 months, same problem. In addition, this last time I still had over $40 of carry-over credit, but upon renewal they did not restore credit as they had in previous calls, and the representative refused to escalate the issue to a supervisor. When I understandably got angry, the representative hung up on me.

I had two numbers with Airvoice for several years. I used autopay to get a great $18/month rate, which fit my needs well. The only nit at that point was the nag message when making a call to "please make a payment" a few days before my current month expired. In early 2023, something changed with their billing procedure. I made a payment and all was well until a couple of weeks later when I got nasty messages that I hadn't paid. I tried to resolve this via customer service, but they kept asking for more and more personal information such as a birth date. At that point, I was concerned the site had been hijacked by ID thieves and went elsewhere. I'd still be a customer if not for the billing problem. Two stars vs one for good prior service.

This service used to be just fine but went downhill after it was sold sometime in 2022 to HTH Communications. Without informing me (thus creating great confusion), they changed my account number, my website access password became inoperable, and they changed my plan, to a pricier one. And customer service was for some time very difficult to reach by phone or chat. Switched.

Airvoice upgraded their website in August or September 2022, causing multiple problems. I am a long-time pay-as-you go customer and am no longer able to add $ to my account, despite adding $ and contacting Airvoice numerous times. Update: they fixed it on 9-21. Phew.