Working with Carlie was wonderful. She validated all of my concerns regarding my item's authenticity. When she sent me her official written statements, I asked her to include more details because I wanted zero chance of Mercari saying there wasn't enough evidence of inauthenticity. She very kindly agreed to add all details which we had discussed and sent them to me as soon as she could. I'm so grateful for this company's help in getting back my money after being sold three fakes. The company's rates are affordable and there's a relatively quick turnaround time. That being said, I think it would help to be more transparent about the write-up. We discussed multiple tells that my items were fake over email, but only a few were included in each report. Though she quickly redid each document, I was confused why they were omitted until she explained that usually one or two examples suffice for companies receiving these documents. Perhaps this should be communicated beforehand so the customer knows what to expect. One other minor issue was that I was told the revised documentz would be ready within the hour after our communication, only to end up waiting two or three hours to receive the documents. Honestly, it's not a huge deal because I'm sure Carlie was inundated with work and was doing her best, but I would have been totally fine being told something would be ready in six, 12, or 24 hours rather than one. Those two points of improvement are minor, truly. The service was fantastic, Carlie was so friendly and professional, and when I expressed a sense of urgency, she totally worked with me! I'm so grateful. Thanks a bunch!

I use them for anything I want to verify and am so happy with the service, price and professionalism. Thank you!!!

Best experience

Amazing, trustworthy service, immediate response. Reliable

Amazing, thorough and honestly got my money back when the Tom Ford perfume I bought was a fake. Worth the authenticity check… although the scent and notes were definitely off. This company knows its stuff and I will definitely be coming back if I need more merchandise authenticated. Thank you!

I had a very difficult time in finding someone to assist me with authenticating a perfume I purchased. However, the professionalism and customer service were outstanding. If I ever need to use a service like this, I will not hesitate to reach out for assistance as well as refer a friend who may need assistance with a matter like this. Thank you very much for your help and being so kind.

I must say that Carlie did a fantastic job authenticating my recent purchase. They were prompt to request for more pictures and clarifications to ensure that everything was in order. Aside from the authentication, they also patiently answered my additional inquiries, which made the entire process smooth and hassle-free. Based on my experience, I highly recommend Carlie for their excellent service and expertise.

Extremely useful to have third party authentication and My Poupette was so professional. Extremely communicative and thorough. Will use their services again

Carlie made a terrible situation of being scammed better i was impressed with the quick response and turnaround in time very much appreciated.

Carlie made my experience great. She was professional, understanding and responsive without being pushy or annoying.

I like the quick responses.

This experience has been one of my best. Very fast. Great communication. Thank you, Brenda Whitney

Fast service. Excellent communication. Very easy process.

Very happy to say all my questions were answered within the same day and were very helpful. Been using my poupette for years and definetly recommend to anyone who have any questions regarding authenticity:)

Top notch service, timely responses, simple photo submission process. I will continue to use MyPoupette again and again. I’ve been lucky enough to to work with Carlie a few times and she is always pleasant and professional. Thank you!

Fast and professional service

great service and very nice.

I was very happy with the service I received. It was quick and thorough!

Absolutely the best experience I have ever had with an authenticator.

Fast, reliable and experienced. You can’t ask more than that from an authenticator.