I had an absolutely horrible experience with America Car Rental. It has now been 7 months since I cancelled my reservation and I am still waiting for my refund. The company has repeatedly failed to process the refund, despite countless emails and assurances that it would be handled. Their customer service is incredibly unresponsive, and I’ve been left in the dark every time I reach out for an update. It's clear that they are either incompetent or intentionally scamming their customers. I have tried everything to resolve this, including providing all the required bank details and following their instructions, but I’m still no closer to getting my money back. If you're considering renting from this company, I strongly advise against it. The risk of losing your money and getting no support is just not worth it. I will be sharing my experience on every platform I can to warn others. Stay far away from this company!

Buenas tardes, saben si se puede reservar directamente o tiene que ser en línea.? gracias..

Esto es una estafa te rentas el auto .lo entregas en condiciones como lo recibes ..llegas al aeropuerto Para entregarlo ..te dicen q tu rembolso quedará en menos de 24 horas y no es así se quedan con tu dinero. .tengo ya un año si solución . AMI problema no te contestan llamadas en el aeropuerto de Querétaro no te contestan correos wasp te dicen q está en proseso el rembolso y no más no estoy se llama estafa ..yo recivibel auto en la ciudad de Querétaro desgraciadamente y mala esperiencia rente ahí ..todos los trabajadores. Son disfrazados de amables para. Poder convenserte sin saber. Sin saber y sin buscar comentarios de esta arendadora .. actualmente es un año justo ayer...veo q hay más gente con los mismos problemas .yo vivo en los cabos.fuimos de vacaciones aya para mí no es nada fácil estar llendo adónde rente el auto 🚓

Todo excelente! Muy buena atención! Precio accesible, excelentes autos. 100% recomendable.

Rente una unidad con todos los seguros, desafortunadamente tuve un percance y pensé que eso arruinaría mi viaje, todo lo contrario, me asistieron en todo momento con información clara y presisa, al entregar la unidad no tuve inconvenientes ni cargos sorpresa, es mi cuarta renta AMERICA CAR RENTAL, y estoy muy satisfecha con el servicio, personal muy amable y autos en excelentes condiciones.

Do not rent from this company unless you like to be treated as the prey. I trusted this company and I paid for a rental for 4 days upfront online and when I got there they didn't have what I paid for(no vehicle like the one we agreed on full size) and tried to switch me to a way smaller vehicle in which my family and the luggage wouldn't fit, so I was forced to pick a more expensive unit which I was willing to do at the time but they came up with the big surprise of a $16,000 pesos deposit which I was not going to do at all since they are alredy making you pay for a high insurance which is supposed to be full coverage with no deductible so why would they charge so much for the deposit?.It is sad that we have to deal with this kind of situations while trying to have a good time visiting our loved ones in Monterrey. I asked them about canceling the reservation and they pretty much told me to "F"off and to call the help center and if I was lucky enough I might get some of it back which at this point I don,t think it will happen at all. Make sure you read the reviews about this company all over the website before you make a decision or simply never pay upfront beacuse you will not have a way out of the horrible service or get your money back. I went a few doors down to "MEX RENT A CAR" and it was a whole different experience very professional and clear about all insurance coverages and way lower prices. Got a 2024 Volkswagen Jetta like new with very low kilometers on it just like the one I wanted from the beginning for only $296 dollars for 4 days and including full coverage 0 deductible and tires wheels and windshied protection and all for the great deposit of $75 dollars only and not $850 like the other place. Do your research people this happens a lot with America car rental just learned about it so never again.

El personal q atiende tiene alta eficiencia y atención es súper agradable y disponible... Es personal de calidad

Excelente servicio y atención.

Muy buen servicio! Los agentes fueron muy amables. El carro muy bien también!

Excellent services del personal Super recommended

Muy fácil y práctico todo el servicio, el carro cumplió

Buena atención,autos en muy buen estado,y muy flexibles.

Buena experiencia, carro cómodo y trato amable

Excelente servicio. Todo el personal nos trató con amabilidad y profesionalidad desde el momento que recogí el carro hasta que lo entregué. Definitivamente recomiendo a American car Rental.

Good customer Service.

Excelente servicio y atención al cliente..

Excelente servicio y atención por todo el equipo de Villahermosa!!

Excelente servicio por parte de los empleados, quedé satisfecha con el buen trato, todo muy rápido entrega y de devolución

DON'T USE AMERICA CAR RENTAL. Bait & Switch. I booked through Priceline and got a competitive rate which was the bait. When you pick up the car, they force you to buy their insurance at a crazy high rate or lose your booking with no refund leaving your stranded (the switch). Priceline did not mention this in my reservation and did not care to help correct the issue. When you call the America Car Rental headquarters, they have it all choregraphed letting you know you signed the contract when you picked up the car. Then they will reply to this review with something like "First of all, an apology for the impression caused, we would like to know more about your experience". TOTAL SCAMMERS.

Excelente Servició, Recomendado 100%