This lot are a joke, got a scarf mid December which turned up after Christmas so didn’t need it anymore, sent it back, first class, recorded delivery and requested a signature upon arrival - firstly they refused to take the package and it’s not been returned to me, trying to get these idiots to refund me is by far the most difficult thing I’ve ever tried doing. 100% avoid this lot

I ordered a scarf which arrived within a few days and decided to return for an exchange as the colours weren't quite what I wanted. The company have an address in Young Street for returns. The Royal Mail tracking informed me that this serviced office wouldn't accept it and my parcel is now somewhere in a depot for undelivered mail Edinburgh Cashmere don't answer calls or their contact form After a few emails they responded eventually, but didn't understand the issue, telling me to return my parcel! Their address is now 6 Warriston Terrace Edinburgh, a residential street. However, this has not gone on their glossy website. I have now contacted Trading Standards who are investigating.

The scarf I purchased is beautiful and great quality and Alexandra did a great job. Thank you

The product was just as pictured. Service was fast.

Non existent customer service! AVOID A scarf was ordered as a present but had to be returned due to the poor quality itchy fabric. Item returned, still no refund. Tried to contact them by phone and email but not once has anyone replied. Feeling like this is a scam and will be contacting my bank to pursue this.

Negative reviews, really? I ordered and received, within the timeframe, the most beautiful 100% authentic cashmere scarf anyone could wish to purchase. Quality of item and delivery service outstanding! Wouldn’t hesitate to both recommend and purchase from this company again. Thank you!

Ordered two scarves separately 2 days apart. The second order received a confirmation of being sent with tracking the first did not. Spoke on the phone with someone who confirmed that it had been sent. Both scarves recieved and the quality is lovely. However, both scarves were ordered in the larger size. The first was smaller than the second, therefore was the wrong item. The smaller version of the scarf is £20 cheaper. I contacted Edinburgh cashmere via email providing photographic evidence of the size. This was sent of the 5th of December 2024. As yet, I have received no response.

Good choices at good prices, quick delivery

Beautiful fabric and quick receipt

The item was sent back to you by Royal Mail, through no fault of my own. It was meant to be here today, Christmas Eve, but now isn’t. It was a Christmas present for someone. If I could give zero stars, I would. Thanks

I ordered a gorgeous blue cashmere scarf late on the Friday before Christmas and it was with me by Monday. They’d unfortunately not put the gift box with it however, responded to my email really quickly and sent me a box I received first thing the next morning, Christmas Eve. 10/10 customer service and a lovely scarf.

Did not receive scarf costing £50 they don’t answer phone respond to messages avoid!!! Scammers

I ordered a scarf as a Christmas Present which never arrived. Trying to get in touch with them by phone is almost impossible. Emails are not responded to. Total scam. I also think when you look at other reviews, some people are getting this company mixed up with the actually legit company called Edinburgh Cashmere ( as opposed to this scam company of Edinburghcasmere.co.uk) who actually have a shop in Edinburgh. The real Edinburgh Casmere Company have a good reputation and this awful scam company have obviously copied their name to purposely mislead people. STAY AWAY FROM EDINBURGHCASHMERE. CO.UK

Nothing but a scam company took my money never sent me the product they won't respond to emails and they won't answer the phone just send you to answer phone if you don't want money stolen from you then avoid at all costs

Customer service is awful. No response to emails or WhatsApp. Tried calling for days before getting through. Ordered on the 29 Nov 2024. Received no tracking number to be told it was Royal Mails fault. Received today and it was only posted the 14 December 2024. So basically they lied when saying the fault was with Royal Mail, they just hadn't posted it! Quality of item is ok. Not worth the money every at the 40% I got it for in the Black Friday sales. Would not recommend.

Order an item on their website, got an email 3 days later saying its out of stock and pick something else. Requested a different item but havnt had no replies back, been calling loads everyday with no one pocking up. Left many messages and get no callback or reply back vis emails. Shit company, shit customer service i’ve ever had. I just want my many back otherwise will need to end up going to their actual address and collecting it back myself… totallly avoid this company

Customer Service is awful. They never reply to email or phone calls. Got through to them last week after calling at least 10 times, because they got my order wrong, they said they'll send the fixed order and its been over a week and I've received nothing.

Little bit more than a month ago, I purchased a cashmere scarf. From the very first day I wore it, the edges began to fray as they were not properly finished. Additionally, the scarf shed excessively, leaving wool fragments all over my coat and sweater, which I had to take to the dry cleaner. I emailed the company requesting a refund or replacement, but I haven’t received a response in over a month. When I called, I was told that they’ve received thousands of emails and are unable to address my issue.

Hi Edinburgh Cashmere, I’d love to know why you took my money and stopped responding to me when my order “suddenly” didn’t turn up. Don’t buy from these people - total fraudsters

Scammers avoid at all costs. Legit has cause so many issues with bank Stay away unless you love distress and financial woes