The staff were incredibly helpful and took their time helping my partner and I find a rug that was suitable and blended in with our decor. Would recommend them to anyone looking for expert advice

This morning I purchased a large living room rug, a small Kilim Afghani rug and two small Indian rugs. Sophie (who was my store assistant) was absolutely brilliant! She listened to what I was looking for, looked at photos of my living area, and found exactly what I wanted. She also found the precise colours I was seeking in the smaller rugs. And she managed to juggle all of this while serving other customers at the same time! Thank you, Sophie - you didn’t try to rush me, and you demonstrated patience and professionalism.

A great range and professional service

The service was excellent. Served by a very friendly, helpful, experienced gentleman who made buying rugs so much fun without being pushy. The only place to go to buy beautiful rugs for anywhere in the home. I bought one for the lounge, and one for the bedroom.

This rug is the 2nd rug we have bought off Mark Dodd. He has exceptional customer service skills and was extremely patient with indecisive customers. The rug trial was definitely helpful when partners cannot see eye to eye. Thank-you for your patience Mark!

Nalin was extremely helpful in getting us to the decision. As we could not decide between 2 rugs, he recommended we buy 2 small versions of each to take home and see which one worked best for our outdoor area. Trying out both at home enabled us to immediately decide which worked best. We then returned the 2 small rugs and bought the large version of the one we preferred. All round a great experience with excellent service.

Great customer service from Nalin. Can commend him highly.

So many wonderful rugs. Nalin was very helpful, patient and friendly.

My wife and I recently purchased 2 big Persian rugs and 3 mats at the Bundaberg store where we had Darren looking after us. We couldn’t fault his service even when we changed the smaller of the 2 rugs for a bigger one. I would recommend Darren from the Bundaberg store to anyone.

Arrived so quickly. Thankyou Many designs to choose from.

The rug looks great in our home. Service was great. We changed our minds and wanted to purchase a larger rug, the staff were extremely helpful and there was no problem.

I recently purchased a child’s rug from the Bundaberg store. I wanted a particular rug for my classroom. They did not have what I wanted but arranged for it to be sent on a truck from the Gold Coast the following day. Super service! Very friendly staff. Thank you.

Palace Modern Plain Rugs 2144-Near-Black Amazing! so thick and soft. I watch tv on the floor for the firs time in years last night. Makes the living room so cozy and yet still very elegant. Love Love Love.

I was disappointing of the lack of answers and then few weeks after they asked me to pay extra for shipping and finally refunded me later on.

The sales assistant was extremely helpful, upbeat and attentive - even in the midst of an influx of shoppers and being the only one rostered on at that time.

I am very satisfied

Good rug, bit darker than the photos. However, still happy with the end result.

Great quality rugs at reasonable price! I bought two rugs online and they are exactly how shown on the website photos-descriptions and they arrived on time for interstate delivery.

First class service. Knew when to let us look around the store on our own.

Quick delivery and a quality rug