The rug I bought was true to its online description. It was fit for the intended purpose. Delivery was prompt.

Fantastic customer service, and a good range of products BUT I really don't like that there are no change of mind returns. With rugs, it is really hard to know if they will suit a room until you have it in there. I returned my purchase in less than 24 hours because as soon as i put it on the floor, I knew it didn't suit but could only get store credit as there were no others I liked in store.

Great friendly service from the staff at Rockhampton store. The rug we purchased is beautiful quality and looks terrific in its space. Thanks for the attention and help.

The lady who served us was just lovely and the rug was a very good price

I had a very good experience in this shop and the girl was very helping. She did Ana amazing job for me

Thomas was a wonderful help for me today when I was purchasing a rug and he gave me great prices on what I needed. Please shop here as the service and prices are excellent.

I walked into the West Ipswich store looking for a rug and I knew what colours I wanted and Jacinta found the perfect one for me. She was so helpful, professional and friendly. I would certainly recommend to anyone to buy from Jacinta at the West Ipswich Store.

After searching online for a new rug we settled on a new collection available at Cyrus Rugs. On visiting the Ballina store we received excellent service from Alex who showed us a selection of rugs. He allowed us plenty of time to make a final selection and placed the rugs on the floor so we could see how the colours display a little differently. Alex was always polite and didn’t pressure us into making a quick decision. He also informed us of store policies which would have allowed us to trial the rug in our home for 24 hr return or 7 day change of mind store credit. However, we are very happy with our selection which complements the decor of our room. A big Thank you to Alex for his professional customer service and friendly and polite manner. Marilyn and Garry from Yamba

Staff was very helpful and the whole buying process was very easy

Jacinta was absolutely fantastic with her service. I entered the store completely confused on what I needed. She immediately approached me and showed me a range of rugs that suited best for my home. Thank you Jacinta!

The wonderful service

Wonderful service and friendly.

Ma’am was amazing, great prices and variety, great service and the virtual staging assist with the purchase to see it in a home. Thank you Maan

Great service from Vicky ,highly recommend Cyrus rugs Bunderberg great selection

Shopping at Cyrus Rugs was a very pleasant experience. During consultation we received a lot of help from friendly staff member. We found the perfect rug for us and left satisfied.

Do not buy from this unprofessional company. Makes promises of warranty if anything is or goes wrong with their products, then doesn't want to know you after the fact. Purchased an expensive rug only to a find a large section edge stitching not even connected to the rug. Sent photo to them to show fault, said they would fix it if I returned the rug. Drove 100km to drop it off, only for them to call back after I got home to state it was anyone's fault but theirs and they won't be fixing it. I will now be taking it to fair trading, as this company is pathetic at customer service. I will never deal with them again. If only I saw all the negative reviews they have from others before I purchased from them. Go elsewhere people and don't give this company a cent! Response to Cyrus claims: The rug was picked up by a local professional company your company recommended, as I needed 50cm cut off the end to fit in my lounge room. The section that was faulty was in the middle of the rug length that wouldn't have even been touched or unrolled with in their possession as stated by them. They have since fixed it at at my expense and unlike your company, they said they would have been happy to solve it at their cost if in anyway it could have happened in their care. The manager of your store stated they would fix it if I returned it after viewing photo's sent to him and I never asked for a refund, just wanted it fixed which is a reasonable ask when someone has spend a lot of money on a "quality rug" which I'm not so sure about now. But as usual like all the many negative reviews your company have, it's just more excuses negating responsibility to warranty your products. Just pathetic!!!

Good customer service. Got me the right rug and quickly

Don't buy from this store. Total waste of $550.00 the carpet I bought online doesn't roll out and stay flat. It curls up at least 3 rolls. I put upside down barstools and heavy box on it for 5 days from the day I received it, didn't work still curling all around on all 4 sides. I have to throw it away, not fit for purpose. Cyrus Rugs emailed 4/10/23 and said to roll the carpet in the opposite way or put it in the sun for one day. One wonders why it wasn't rolled in the correct direction to begin with. We tried rolling in opposite direction & that it didn't work, it kept unrolling and Im not putting it in the sun for day weighted down so birds/neighbours cat can pee/poo on it. Carpet-cleaning guy who was here today for another room said those types of carpets never lie flat because of how they are made, waste of money.

The service is second to none - the range and the quality of your beautiful rugs.

Jacinta was amazing, poor thing was alone on her lunch break when we interrupted her. Even though she was working alone she tended to everybody calmly and professionally. Jacinta was a wealth of knowledge and very approachable, super strong as she had to move and grab our chosen rug all alone I can only imagine how much hard work moving those rugs would be for her alone, she definitely deserves a raise or at the very least recognition.