Great customer service, friendly and informative.

I had a beautiful Young lady assist me with my choices.

The Ladies looked after me very well and knew what they were doing

Cyrus Rugs in Cairns is brilliant they have an excellent range of rugs available at great prices I have bought several rugs in past. And I went in yesterday to purchase another one and I was greeted by Josh who was amazing he was so helpful in choosing my rug and once I got home and laid the mat on the floor I had second thoughts about the one I had chosen. I gave Josh a call and explained and that I should have bought the other one I was looking at , he said just bring it back and we can swap it over, when I arrived he had the other rug rolled up and ready go I just had to pay the difference. It has been a long time since I have experienced brilliant customer service as Josh I found him to be so friendly, well mannered and he had wonderful knowledge of the rugs available. Thank you Cyrus for providing a wonderful staff member I will definitely be going back.

I purchased a 200 x 300 rugs for the first time, normally purchase a smaller size. It was delivered in great time but had taken quite a while to settle flat. I had exceptional service from both young ladies at the Burpengary store with queries and assistance regarding this matter and would not hesitate to recommend these rugs and also the Burpengary store. Thankyou Jessica and Kiri.

Friendly helpful ladies that assisted me choose the perfect rugs.

He was amazing and so helpful finding a rug ! Thank you sm

Great selection, nalin was a great help, very helpful.

Really friendly and professional help from team member. Took the time to understand what I wanted and nothing was too much trouble. The rug is perfect. Looks and feels luxurious.

The lady who sold me the rug was extremely helpful and very patient.

Great service at Maroochydore store even though we could not purchase a rug there as we had no room in the car to bring it home. We went to the Tingalpa shop and found the same rug and were saved and out in 10 minutes. Just what i like, efficient and co operative people make a business.

The guys on the floor were great and easy to deal with - we got a great price and great rug. Thanks !

Fantastic quality rug and is exactly what I wanted. It took quite a while for it to be delivered, but certainly am happy with it now it's here.

I had a particular boho look I wanted to update my bedroom then went looking on line. Cyrus Rugs had exactly what I wanted. A quick trip up the road to see the real thing and it was a done deal. The ladies in the shop were most helpful and ordered in the size I wanted. It's now on the floor and I just love it.

Darin from the Bundaberg store gave such wonderful customer service! Nothing was too much trouble. So much help and advice given and we ended up with a beautiful product. Thank you!

Strange you ask for a review when the product hasn't arrived yet, the tracking system you provided is terrible, literally no information on there, just a link to an app I didn't want to install on my device, I'm sure the rug will be nice when eventually arrives. Maybe ask for another review after it gets here.

It was easy to make a decision from quite a wide range of choice. The parking was easy and the service respectful and pleasant. Thankyou

Parcel was delivered on time and I had plenty of notifications re the delivery timeline.

Won't help customers and charge extra 80 dollars to agree exchange

Worst experience ever! Never have I in all my years been given such terrible customer service. Nalin from the Tingalapa Store was incredibly inconsiderate and rude. I purchased a rug from the lovely ladies at the Slacks Creek store who I will say went out of there way to help me choose the rug that I needed. Picked up my rug and found that there was a manufacturing fault called to let them know and they went out of there way to try and get me a replacement. They were able to locate one for me at the Tingalapa store. I called to check first to see if everything is okay and was advised yes all good. Drove an 1 hour, hauled my rug in hoping to take my new one home only to see that there were defects on the rug Nadim tried to tell me was okay. His advise was to just cut all the pulled threads off mind you there were alot and that this is okay/perfect to sell as is mind you this rug costs over $1,000. Then proceeds to tell me that he will will not help me and kind of shrugged. I did ask if he had mentioned this as I have just wasted my time driving all this way out and he advises me that I have wasted his time!! He then became even more rude and did not seem to want to help and started raising his voice etc. and still advising me that the rug is in good condition. My son took a video of him being very rude and inconsiderate and it seemed to me that under his breathe he was swearing at us as we cound not understand him and was not speaking clearly. By this time I had enough of his attidued and grabbed the original rug and decied to drive to the Slacks Creek store. The ladies there were so understanding. After this horrible experience with Nalin, I am hoping that I do receive the rug that I want, without any faults.