I needed parts for an old Charnwood stove. Almost certainly due to my own failure to specify the exact model one of the parts did not fit. Helen proved to be a superb advocate on my behalf with Charnwood and the correct part was ultimately supplied. All this was done with cheeriness and a real sense of commitment to excellent customer service

Excellent service provided from initial consultation and quote to instalation.. left house clean and tidy. Post 24 hr instalation period new stove working perfectly. Highly recommend.

Good efficient service.

Recommended by a trusted friend, I was not disappointed. I chose a fire that ultimately looked out of place - Darren and Wayne read the situation perfectly and sorted on installation day with a different fire without making me feel anything other than that my satisfaction was the most important thing. They worked their socks off on a roasting hot day (that for them must have gone on forever) and maintained their sense of humour throughout. I love my tinder box and its straight flue and have only positive things to say about the company Thank you Su Corrin

Do NOT think of going anywhere else! From the very first contact through to a few minor follow-up queries the responses were immediate, supportive and thoroughly professional. The advice was understanding, uncomplicated and unambiguous. The fitting was exceptionally efficient, uncluttered and impressively tidy. We've used other suppliers who were very good but Darren and his team took things to another level, and some! Very many thanks.

Excellent customer service from Darren, installation was quick and mess free. Very happy with our Charnwood log burner. Looks great and finished off our room perfectly. Would highly recommend Ignite.

Excellent service, product, advice and knowledge! Thankyou Darren and Wayne Loving our new log burner Photo to follow.....🔥

Couldn’t recommend Darren and the team highly enough. From start to finish they have been so professional. I wanted someone to take control and organise everything end to end, Darren did just this. When on site the guys were so friendly and tidy, lovely to have here, I was sad to see them go! Best in the business for sure.

Would definitely recommend this company for their excellent commitment to completing the job on time with the attention to detail not normally seen from tradesmen. They were very professional and respectful of our house and we are very happy with the end result.

If you are looking to enhance and make a nice cosy room in your house, look no further than Ignite....From start to finish Darren has been extremely helpful, informative and professional in guiding my selection, to supplying and fitting my new Loughrigg stove. Efficient and tidy installation on the day, It’s brilliant and the best home improvement bar none..

Excellent end to end experience with ignite+, from the first site visit from Darren, through installation and beyond. We are delighted with the final product, and have found the whole service experience to be top class. Thoroughly recommended!

All I can say is thank you so so much for the installation. My wife had a stroke and was in hospital. We had to make modifications to the house to get her home. She had always wanted a log burner and I didn't think it would be possible for the install within two weeks between me asking for the quote and my wife coming home. Darren and his team at Ignite were superb! Pulling out all the stops and working on their day off to get the burner fitted the day before my wife came home. They were professional, friendly and very tidy. My wife and I really love the log burner. Thanks again. Steve and Caroline

From the start of the enquiry into purchasing a wood burning stove to the installation Ignite + have been outstanding. Darren is obviously very passionate about the products he sells and could not do enough to assist and answer any questions we had about the products and the installation process. In addition the lady who we initially contacted at Ignite+ ( I believe her name is Helen) was also vey helpful and professional. Their customer service was exemplary and the installation team did a superb job even managing to finish ahead of schedule. I would not hesitate to recommend Ignite+ to anybody looking to purchase a wood burning stove. My wife and I are really impressed with the stove and quality of the installation, even the cat loves it, as she now spends most evenings stretched out in front of the stove. Ian Pattingale

From start to finish it was a professional job and an easy decision to make. Darren, Kevin and Wayne did a fantastic job of putting in a lovely wood burning stove, just took over a day from start to finish. There will be dust but they do a tidy job. Can't recommend enough!

Darren and Ignite+ came highly recommended by friends of ours and our own experience proved just how valid that recommendation was. From the initial survey to the showroom visit, installation and follow up ‘how to use your stove’ visit Darren was a delight to interact with – responsive, professional and knowledgeable. The installation team, including Darren, got the job done in a day and similarly left a great impression. Options were always discussed without a sales pitch and a risk that we might need a cherry picker for installation of the flue was averted which kept costs down. Would definitely go straight to Ignite+ again for any future requirement and have no hesitation in recommending them.

Just had a stove fitted by Darren at Ignite. Really pleased with the result. Efficient and excellent customer service. Responds to any query quickly. Felt he really cared about the quality of the service and job done. Would highly recommend and would happily use again.

Absolutely delighted with the wood burner Ignite have fitted for us. From the initial consultation to the end result the service provided was outstanding. Darren advised us on where we could fit a wood burner in our kitchen extension - not where we had hoped we could but frankly a master stroke! - and at all times was extremely helpful and a pleasure to deal with. The installation was not a straightforward one (high sloping ceiling) but Darren and Kev did a superb job and we couldn’t be happier with the work they undertook for us. Highly recommended.

Great advice and customer service. Thank you Helen for your help.

Another 5 star review! From our initial contact to choosing the stove, surround etc Darren was knowledgeable and full of advice and suggestions. There was a slight delay on the installation date but this was out of Ignite's control. Darren, Kevin and Chris completed the install in 1 day, they were methodical and precise, brilliant job and thanks again to you all. Anyone looking for a stove, don't hesitate to give Darren a call.

Darren and his team were ultimate professionals and obviously take a lot of pride in their work and finish. Our replacement stove turned out to be difficult due to installation of the old stove. Darren's can do, positive attitude overcame the issues and we are very pleased with the end result!