Tried to sell my jacket to this company. After agreeing on price i posted the item with my own money ( other companies covers the shipping cost) then i find out that they havent been able to authenticates it so if i wanted my jacket back i had to pay £9 for the postage. 14 pound wasted that was.

Thx great job

Can’t express enough the quality of service with love luxe! My bag came quicker than expected and is perfect. Quick communication throughout with any questions I needed answering. Will definitely be using love luxe again. Thank you!

Thank you so much to Marya and the staff who helped me sell my Hermès Birkin 35 Clemence GHW bag.

delivery was prompt and packaging was done with care. goods described as in the picture. love love the shoes, thank you.

Excellent user experience, I do love this shop! Fast support and great products. I highly recommend this shop for pre-owned luxury products!

Brilliant service. Charlotte confirmed my order, posted Friday, arrived Saturday. Stunning jacket, love it.

I’d like to express my gratitude to Love Luxe for their exceptional service. Initially, I was hesitant about consigning my bag, but their attentive customer service and meticulous attention to detail quickly put me at ease. Charlotte was particularly impressive, and I highly recommend Love Luxe to anyone interested in buying or selling luxury items. I plan to work with them again in the future and will definitely refer my friends and colleagues based on my positive experience. Their exceptional communication skills further solidified my trust in their services. Thank you to the entire Love Luxe team for everything!

Never got back to my message for ages and were rude when they eventually did. Very unprofessional, would not recommend them to anyone! this is the right business

Fantastic Valentino tote it’s perfectly described. I’ve used love luxe over the years and they always deliver luxury products at brilliant prices. Charlotte is very helpful and will answer any questions you may have. I’m so happy I found this website for all things luxury! Fast delivery too I cannot fault. Thankyou.

Great product as described.. Very GOOD customer service from start to finish .. Thank You

Such a pleasure buying from Loveluxe. You won't get a better price, wonderful customer service and authenticity like this anywhere else. All items are authenticated. Always a pleasure to buy from a well established and respected company. Thank you Loveluxe xxxx

The easiest purchase ever! Was kept update with tracking number and it arrived the next working day. Also sold a couple of items through Love Luxe. Would definitely use them again xx

A very good experience, Gorgeous shoes at a fab price, packaged really well and posted quickly and safely. I wouldn’t hesitate to recommend love luxe to anyone in fact I have forwarded the link to people already. Thank you.

Always a pleasure dealing with LoveLuxe I have been a customer for over 4 years on and off. They are trustworthy and Charlotte is prompt and professional.

Valentino shoes sent to Love Luxe for new soles. The website doesn’t mention the 2 week turnaround but I sent a couple of WhatsApp’s to ask if I could get them back as I wanted to take the shoes on holiday. Great communication and Charlotte pulled out all the steps to get them back in time.

Always a pleasure to purchase from. Great service as always! Would highly recommend!

Great. I recommend.

Last time I will ever shop at Love Luxe, having been been a customer for several orders and over a year, to say I was disappointed was an understatement. My recent experience was awful. My advice is avoid if possible and god forbid you have an issue, you’ll simply be ignored. Still waiting on PayPal to refund as I did not get any response from customer support Reply to below- your reply is dishonest, I’m not going to go into this anymore as the reply you left is in bad taste, especially as you know exactly what happened and how I had to go through PayPal to get a refund. You never issued me anything, hence why a dispute was opened on the second item. I will send you an email today evoking my write to be forgotten and all data held permanently deleted. If this poses an issue I will report Love Luxe to the ICO for breach of my legal right under GDPR. Charlotte Jones - you are so keen on replying back how about you do add the screenshots. As a customer I can tell you service ain’t the best, yes I didn’t leave a review on the previous purchases as I thought it was pointless. Let us bring up the order you mentioned in your reply, when you specifically say you upgraded the shipping. Why was that? Was it because PayPal put a freeze on your side due to security, known at time when people open a dispute against you as a seller. Lastly talking of character what does your reply’s show everyone, I bought several items and have only raised the order prior to this out of all the purchases. I felt customers service you provided was poor in service, and felt justified for giving 1 star and that’s your reply. For the record I would have removed the review if I had been in receipt of an actual apology and if you hadn’t cancelled my sale because you were getting more money for the item elsewhere. Guess we all see your Character and what your customer are in for. All the best, and no thanks.

Great service , fast and professional Thank you Charlotte! I love my Chanel sunglasses