When trying to pay my loan I find Ferratum’s bank account has been closed so I called all numbers not recognised by telecom Interest is still accruing however. I emailed and have yet to have a response if someone from Ferratum is still employed there perhaps you can update the website as your business is still registered in New Zealand I’m assuming you still want to be paid back less interest accrued while trying to find you

I have had issues getting a loan from these guys for well over a month now. The first issue was the system automatically approving loans which i dont see the problem with as i was already approved for the amount the syatem automatically approved but then i was locked out of my account until it was fixed and that took 3 weeks to fix now theres another issue with the system not proceeding past the 'loading your application' stage. It is very frustrating especially if you are in desperate need for emergencies. I have made a complaint to the fscl and will continue until this company decides to start look after its customers. Whats wrong with applying over the phone and sending details through email or something?

That's for almost one week i tray to apply for a loan but i can't i call them and they said we got problem with our system and this problem only affects some minor customers. I am existing customer and had good experience with Ferratum however this time i am so frustrated because they even couldn't find any alternative way to solve my problem which i need to apply for loan because of emergency issue in my life so the only thing i can see is frustration.

I have been dealing with Ferratum for a while now and have found their level of service to be extremely poor, they do not like to answer questions when you speak to them and will fob you off with "all applications are automaticly computer vetted so if something is wrong they can not tell you as the computer scoring system can not tell them why" I find this to be nothing more than a cowards way of not answering a reasonable question or providing people with relevant information when requested. There website is incredibly slow, it keeps loading and your account which is supposed show all information usually only shows your name and address details and not anything about your application details and ongoing application process. IF YOU NEED TO BORROW MONEY I HIGHLY RECOMMEND THAT YOU DO NOT USE FERRATUM. THEY DO NOT LOOK AFTER LONG TERM CUSTOMERS, THEY HAVE NO SENSE OF LOYALTY TO THEIR CUSTOMERS AND THEIR ONLINE APPLICATION PROCESS IS INCREDIBLY POOR COMPARED WITH OTHER LOAN PROVIDERS. I WOULD STRONGLY URGE YOU TO LOOK AT OTHER PROVIDERS WHO TREAT THEIR LONG TERM CUSTOMERS WITH THE RESPECT AND DIGNITY THAT THEY DESERVE, AFTER ALL OUR LOANS ARE GENERATING HUGE PROFITS TO THESE ORGANIZATIONS AND AS SUCH THEY NEED TO PROVIDE BETTER CUSTOMER SERVICE

Highly recommend alway helpful when lifes unexpected happens

Cant use an expired passport. Or an 18+ card and other identification. Or atleast cant confirm my identity manually by sending 18+ card, birth certificate etc. Has to be electronically. Stupid what happend to letting actual people do the work instead of a system?

OK - quick, easy and fast

OK - I am very satisfied.....

183 per cent interest rate no thanks!!! 7:20 pm on 1 June 2018 RadioNZ Website The Commerce Commission has launched High Court proceedings against payday lender Ferratum which it says charged borrowers 183 percent in interest. "The commission hopes a judge will order some of the customers' loans to be reopened. It said the company failed to help borrowers reach informed decisions about the loans, allegedly using pressure selling tactics and oppressive terms. Ferratum failed to exercise reasonable care in its advertisements, it said."

Quick easy and useful for unexpected situation it would be better if you guys will give a option of weekly repayment rather than one of a payment on any due date thanks

Very good helpful loan company definitely reliable thank yous so much all the best 😄

Fast and efficent

Good but payments due back to quick

Fast service

quick, reliable, no nonsense and very courteous if you need to re-do the answers to the questions required to be asked and answered due to fiduciary law.

Great service, communication is excellent

happy with the service - quick and excellent service

I faxed through my bank Statement and waited a cuple of hours before I rang back and asked how the application was getting on and they had misplaced my faxed bank statement so I had to ring the bank to send another statement through. Took a few hours before I received the money as I was bnz account.

Very fast and good service!! Must recommend.

Very fast and easy to use. No mucking around.