As a new here in canada,its a good feeling that its feels like home to speak with other pinoys. i sent 1000cad and it reached my love ones quickly and the csr on the calls are very friendly and accommodating. im happy it was recommended to me.

Please I beg you do not use this remittance at all. I'm a march customer. They do delaying tactics not to send your money quick enough no matter documents you provide, subject to compliance. I have fulfilled all the documents required and yet still asking a lot. Unnecessary documents, poor communication with their members. One staff will email orsay something then another staff will say something different. No communication, unfriendly staff. Jake,none of the staff pretending he can't hear you, put the phone down, do not bother to ring back. Is that the right customer service ?no!! Please, if you do not want headache or stress, please avoid using this remittance..this is a scam remittance and I am involving the authority on this matter.

Sent 1500dollars to my mom 12hrs ago and 1500 dollars to my husband 2hrs ago. Until now they havent received the money and guess what i follow up and call the customer service and telling me that it will take 1 to 2 freaking days and it was not even mentioned or states in their app. And they kept on insisting it was there. Im not stupid that if i know it is 1 to 2days i will not use kabayan remit anymore because the money is urgent!!!! They need it in the philippines. One of the male customer service i talked to hanged up on me also. He cannot handle pressure from customer! Im not even swearing. Horrible service!!!! The money is urgent and their transaction fee is even higher even if they have higher ratea with other. Very bad experience!!!! Im waiting to resolve this issue now because the money is urgent!!!! I demandes to speak to a manager or let the manager call me but they dont seemed to care! I will not stop until o get my money back!!!!

Update April 19, 2023 with KabayanRemit - after about 2 weeks since my previous comments, I received a call from the compliance team at Kabayan. I had a long discussion with Manny and explained how I know my contacts in the Philippines and reasons why I choose to support them. Manny was very patient and offered to discuss my situation with his management. Finally, he advised me that my account will be restored for normal sends. I thank Manny for his time and effort to review my situation.

I have been using Kabayan remit for a few months now. I have encountered the same problem twice. I transferred the payment online and took them few days to credit the remittance to the bank account after constant follow up. The latest incident has not even been credited up to now. I’m making follow up for 3 days now but the same answer was given, they will be notify me as soon as there’s any development. It is so frustrating and not good customers service.

We tried Kabayan for the first time and were really let down. We registered with picture ID and selfie as requested (not mentioned on the Website) and we went through the remit process. When we thought that was it, we had a text and e-mail saying they needed proof of sufficient funds (not mentioned on the Website). We were sending £4000, which is below the £5000 acceptable amount stated on the website. We called the company in London and were told we would need to send them a copy of one month bank statement. When we said, we would blank out sensitive transactions and only show the balance as it was a debit transaction and not credit, they refused and said they wanted to see ALL our transactions. So we cancelled and asked for our money back, which they did but after 24hrs. Filipinos may agree to this but not me. My transaction like paying a shopping bill to ASDA has nothing to do with a remittance. We sent our money with somebody else. I would NOT recommend them and will warn people we know against using them. Having just seen the response from Kabayan Remit, nothing has changed. In fact, I am more angered by their response. If I sent money today and I provided ALL their requirements including my month's bank statement, what will happen in a month's time if I send again? Will I need to provide again in order to PROVE I am NOT a money launderer...and the month after that...and after that?? If you do NOT check the exact same documents each time, how you you know I am not a genuine seller. You obviously did not read my comments as you state it was a large amount and yet it was below you allowed transaction. You neither commented on that nor did you comment on the fact that certain important information is missing from your website.

Deleting this app just waiting for my refund, accused me of using other peoples fund as I transferred money from my husband account, have you heard of conjugal property and wont give my money back until now it’s been like what 12 hrs wont process your remittances until you follow up, I am looking in filing a bigger complaint to this company.

I have recently transferred on Saturday 25th November 2022, but my beneficiary says it still not showing into her bank account. I am very disappointed that this day and age where technology is so advanced. They have updated the apps showing claimed but it is false. I work in Finance and this should not happened. So sad to say I will be leaving your services. Thank you Disappointed member

This Remittance Company is very dodgy, if not a scam. Beware of their modus operandi. They will accept your money and after a week will ring to let you know that your money is withheld for whatever reason they have, then will refund your money for another week. The bottom line is, it appears that they are making profit out of your money for several days. I hope I can be proven wrong. Very frustrating. So beware, avoid the ordeal.

This company are a total shambles of a company, they would struggle to run a bath without a million questions first. I will say this now, this company get paid by people to send money around the world for them but my experience is that Kabayan Remit treat people who are customers with total disrespect and disregard. They happily allow you to send your money to them with a promise to send your money to its destination without delay and without problems, in my case a sum of £5000. Now comes the interesting part, they do not tell you that upon receiving your money and sending a message with confetti falling down and congratulating you on your transaction that they have also sent you an email telling you they cannot process your transaction without more information from you. The information they want is intrusive and in my opinion unnecessary, they show a total lack of transparency in the first place by not telling you they require more information from you. I will tell anyone thinking about using this company DONT DO IT. There are many companies out there with a process that is less intrusive efficient and professional. KABAYAN REMIT a message to you from me, do not reply here apologising to me, I have no wish to hear from you in any form. You are not open and honest, you ask in depth how people got their hard earned money and want all the proof in the world, you may as well ask people for their shoe size and what colour underwear they are wearing. TALK ABOUT BIG BROTHER, you know more about me and my private life than I do. PLEASE PLEASE ALL YOU LOVELY GENUINE PEOPLE OUT THERE WHO WANT TO SEND MONEY TO LOVED ONES OR EVEN YOURSELVES, DO NOT USE KABAYAN REMIT, THEY WILL SIMPLY SUBJECT YOU TO INTENSE INTERIGATION ABOUT YOUR FINANCES. DISGRACEFUL AND SHOULD BE STOPPED TRADING

My recent attempt using Kabayan Remit to send no more than 2k CAD was refused even after providing all the required documents/ID. Such as, photo of myself holding passport, recent paystub/payslip and bank statements. There are 2 possibilities why this has happened: a) Kabayan Remit is just a heartless corporation and operating with the same business mindset of an insurance or money lending company, in that if they don't see any gain or profit then you will be denied to use their service. b) They are collecting information. As we are living in an age where businesses and government agencies are becoming ever more daring in the amount and depth of questions they ask, so too is Kabayan Remit possibly taking advantage of this fact that you require their service and therefore almost by your side as you're spending your hard earned money. To say "I do not recommend this service" would be an understatement. Better to say stay the hell away from this "money sending service". The KYC (Know your client) structure they are using in order to gather as much info as possible is far too intrusive. To end this review, I recommend using Remitly, World Remit or Western Union as I've never had a problem using their service and everything is straightforward. And at the end of the day you can be a remittance company offering the best exchange rate, but if the way you run your business is corrupt then possible customers/clients such as myself don't mind spending or losing a little bit of money. It's about trust, peace of mind, ease of use and not being treated like a number.

Hi..i am happy customer of your company remittance .very convenient for me to send money to my family in the philippines..easy to check the rate..staff very helpful..i send every month and as of now no problem for me to encounter..hooing for less charge and some freebies. thank yoy

Not recommended its a big disgrace.I been using kabayan for nearly 10years.So far 3 times had a very bad experience and last one is very recent this 20th of August 2022,I been in the bank 3 times and my money still not received till now.I have been ringing their philippines costumer service for the whole day nobody answered its like a ghost remittance.I have try to them using online chat and the keep saying money credited on my benificiary account but nothing.Im on my holliday without money for 3 days.Dont ever used this remittance company for your holliday or else it will ruined your holliday.As soon im back to UK i wont use this company anymore.To you all out there beware of this company especially planning a holliday.Cannot be trusted.Till now my money still missing.Big disgrace.

Even from their response on the reviews it is clear that they do not realize that withholding information or failing to disclose the need for additional documents for transactions under £5,000 is breaking the law with their automated review response it is clear they still do not take matters seriously. Really need to update their website to say “May require additional documents for any transaction” as that is the truth they falsified information and failed to disclose vital information in my transaction again regardless of outsourcing or not failing/prevent disclosure of information about services/products breaks the UK law do not use this service very untruthful and do not tell you every detail. Not only do they lie about “enhanced due diligence” they use the excuses about legality to stop students or family members who get their income from their family, this means that not everyone can use the service regardless if you have savings or not they do not care they do not know the details of services they do not have proper information and yet again when they reply to this review it will be service level information as again they really don’t know what they are talking about.”adequate measures” again their procedures are not fully available to prepare for their adequate measures this means they make up what “documents” they need and base it off of how they feel. Have used this service different times and never been asked before so it really is just up to “the agents” if they want to send it or not they don’t follow any guideline they make up their own guideline again when they respond to this review they will say “adequate measures and due diligence” but they won’t explain exactly what that means because I think they do not actually know what they are talking about. Please provide the information on your website you are preventing disclosure of the information on the procedures and especially lying “payments more than £5,000” May require additional documents however no where on your website does it say payments under would need documentation that is withholding information. Not only that please don’t falsely advertise your service “seamless and enjoyable remittance” it seems I am not the only customer who had a very negative experience and disgustingly hard one. Not only that the agents all said “I will call you back in 1/2 minutes every time I wanted an update. Again you had Johnson from compliance not calling me back, I asked to speak to the compliance department. They would not pass me onto the compliance department Prince from customer service asked compliance and told me I would get a call back. I received no call from compliance I had to phone back again I told them how urgent this payment was. Yet again no response then I get a call from a Canadian number talking to Brenda yet again Brenda doesn’t provide information since I asked where on the website it says the procedures she says they do not disclose the procedures to approve transactions. Then again I asked where it says payments under £5000 would need additional documentation she told me they don’t need to put all the information on the website about documentation. That is failing to disclose the information about a service if I had known it would have taken 1 whole day to process and get a refund also I would not have used this service. There is also such things as “gifted deposits” which means family members can send money to a member of family and if this is declared as a gifted deposit which means no transaction just money being gifted - if this is declared then they are able to use this for transaction and it isn’t considered third party nor money laundering. However they specify on their account you need a salary which seems outdated and plain right ignorant. Very ignorant and did not want to listen to anything I had to say does not fully follow the financial conduct as gifted deposits is allowed please review the rules - picks and chooses what service they follow and do not even tell you very very awful company. My bank account seems to think Kabayan is not legit now aha

Illegal Company, they with held information about transactions on the website, the act of not disclosing information breaks the UK laws Section 173 (3) they failed to inform that additional documents were needed for transactions under £5,000. Not only this the company workers are based in Philippines, however the business is registered in the UK and in Canada no where is it found that the company is registered in Philippines, meaning they are also doing fraudulent activities, they told me I was money laundering as I was self employed and recieved my funds from family and friends, since that is where I get most of my money since i am a university student. However what they are doing breaks two of UKs law and I will be talking to legal advisors about this as it is a very serious crime. Brenda - manila branch - no details from the manila branch on the website when calling on the uk and canadian number - transferred to manila branch - no registration number for the manila branch there are only registration for the two offices in the UK and in Canada manila number is hidden by the uk and canadian contact number so they are operating in the manila money is approved and declined in the manila branch receive money metrobank uk - bank account - receives the fund once manila branch approves the transaction the funds are then taken from the metrobank uk to the reciever in the philippines metrobank account is business account

Kabayan Remit is good to send small amount up to a £1000 ,is fast, The staff ,The call Center agents Are Very Helpfull and Friendly and Professional . But If you send a little bit Larger Amount even just 2K ,even they say you are entitled to send up to 10K a month They will Start asking all sort of question ,No matter the more you satisfy with answer the more questions will come in the end They will decline and if you Don't push the all matter Will take 4-5 Days . NOT GOOD

Will never use it again . Poor communication. Very slow and no common sense. Asking me to send proof of hospitalisation bill , while my mother need the money for she is to be taken in the hospital. I said she’s not in the hospital yet , we have to bring her . A doctor letter , they said . First time I heard! It’s ridiculous. And lecturing me on money laundering. I earned 5 to 8k a month, sent all the proof to their compliance team . sending £3k for my mom’s emergency needs. And they cannot do it despite of my 3 bank statement, pAyslip and P60, copy of passport. Oh Lord, I’ve got legitimate earnings with black & white proof. Been sending money once in a while for 20 years . And they need proof that we are going to bring my mother to hospital. Ridiculous!

Very slow transaction, takes hours. High transaction fee with low exchange rate.

It took long time to verified my account. After I given my driving license and my bank statement to open account I made my first transfer just to get email that I need to send my bank statement again as I wanted to send 4.000£ So I did. Unfortunately they can’t see any salary on my statement so they declined to send money. I currently moved country and I’m self employed. I have big amount of saving on my account too. It is so disappointing as so many of my friend used their service and nobody ever been ask for any ID, bank statement or proof of your salary

This is my preferred payment service after it was recommended to me by some Filipino friends. Transfers are priced well (much cheaper than high street services) and are competitive with similar services. Transfers are also really, really quick. Often the money arrives in an hour or less. Communication is also good and you always know the status of your transfers. I've only had reason to call them a few times and the service has been good. The staff are friendly and helpful but sometimes not very effective. Even so, any problems I've had have been sorted out. Maybe if I spoke Tagalog my experience would be better, but that's my fault for being too lazy to learn. Overall, would definitely recommend and intend to keep using.