Horrible service!! We arranged for an airport pickup through Orbitz for a pickup in Cabo. I got a text saying that closer to our scheduled landing time we would get a second text with pick up details. Never happened. We wandered around for 20 minutes looking for a representative or a car and driver. Finally we found one and he said our car would be delayed due to a "crash". He told us we could get in another car but would have to pay $20 each on top of the $85 we had already paid. We landed at 1:36 p.m. At 3:00 p.m. I started calling and texting the company at the number they had texted to me. They kept assuring me that they were reaching out to our driver. Finally at 3:25 our car arrived. We asked our driver about the "crash" and he said "no crash, my transmission was out!!!". I have reached out to Orbitz with no results and yesterday got an email from shuttle central saying they could not refund my money because we had reached out to the company after the maximum alloted wait time. What the heck. Terrible terrible service. Don't use!!

This entire company is a scam. Upon arriving at the airport, we were told to wait 15 minutes so they could call the driver. A few minutes later, we were informed that the driver refused to pick us up, due to our plane being delayed, and to find another cab option. Nowhere in our booking did it say that our ride would be canceled if our flight was delayed and we were left having to pay an additional $70 for a ride to the hotel. Upon getting to the hotel, I reached out to Expedia who then reached out to Shuttle Central and they both said that we would not be offered a refund because we were a "no show." I explained to Expedia that they should then be responsible since they are vouching for this company by having them on their website. They declined to refund as well. I asked for the trip that would take us back to the airport to be canceled as there was no way we would be using them and was told it wasn't possible since it was a package deal that was already "started." I emailed Shuttle Central directly and was told we arrived passed the "time allotment" but couldn't tell me what that magical allotment was or show me where it states that we would be left if our flight was delayed. I finally said that I would send all the screenshots and info to my credit card company instead because this was ridiculous. Within a few hours, Expedia sent me an email that said "Great news! Shuttle Central is providing a refund."

We booked and prepaid shuttle central for pickup at Cabo San Lucas Airport for a round trip to and from an all inclusive resort 45 minutes and the airport. They did not show up at the airport and we had to pay a taxi at a much higher rate. On the return to the airport, even though they confirmed the pickup time and date, they never showed up and we had to pay for a taxi again. So, we ended up paying twice to get back and forth from the airport and the resort. This all happened in late January and early February 2023. Their driver states that he showed up on time at the front of the resort to pick us up but we did not show. When I told the company that the driver was lying, they chose to believe their untruthful driver. I was stunned as they have basically called me a liar, which I am absolutely not!

Had the shuttle booked for 4 months. They texted me when I did not have service on my flight cancelling my ride with some trash excuse about traffic and construction. Leaving us stranded and in the hands of the scam taxis. No response after they cancelled on us. Horrible experience. Awful company with no morals.

Would never recommend this company for a Shuttle service. I'm currently in dialogue with them re a booking but getting nowhere. Unhelpful and not sympathetic to my situation. Due to land in Cancun in less than 24 hours with no transportation waiting. H. Zeto

We used this service in Nassau and the service was at the airport on time the driver was very nice and repectful...used it from our hotel back to airport very prompt and driver was also very respectful and pleasant

We booked Shuttle Central for our trip to Punta Cana. The driver never showed up at the resort for our departure. I tried calling them, but no one answered. I also emailed Shuttle Central informing them that the driver had not shown up, but there was no reply. When I asked for a refund, they mentioned that the company tried contacting me via phone and text message to inform us that the driver was late, which is not true as I never received a text, call, or email from them regarding this. Still, they kept saying that they could not give us a refund as the company tried to contact me and did not hear from us; this is a lie. It is the worst service I have ever gotten. Now that I am reading other comments, I don't understand why Expedia promotes this company. I used Shuttle Central thinking it must be a good company as it's on Expedia. HORRIBLE SERVICE. WORST EXPERIENCE EVER. VERY UNPROFESSIONAL.

If I could give them a zero I would. I assumed by booking through Expedia that this shuttle service would be reliable. They confirmed our ride home several times then we were waiting before pick up time of 5:30 am and they were a no show. I called and was on hold for over 50 minutes. I had to find another ride. Expedia told me to give them 72 hours to get a refund. Shuttle central contacted me asking for confirmation number. I sent it and then nothing. No apology. No mention of a refund. No mention as to why this happened. I'm shocked reading the reviews because why would Expedia keep using them if they have been proven to be a horrible unethical company.

Left us stranded at the airport in Cancun despite knowing our flight time.

I have used Shuttle Central in the past & they have given me problems but not too bad. In February my flight arrived early & I still had to wait an hour after my scheduled time. Going home they dropped me at the wrong terminal and I had to run thru the entire airport. My husband had dementia so I manage all the luggage. Very trying. Today my flight was delayed an hour. I emailed them at 8:26am as soon as I found out about the delay. I have emailed with them several times a day for the 4-5 days. May arrived time was to have been 12:30pm. It was pushed back to 1:30. By the time we got thru immigration and got our luggage it was 2:30pm. I was told they canceled my trip because I was a no show. I sent them my flight number & the new arrival time over 4 hours before arriving. The person I spoke with (I was told this was the owner) told me “ I don’t have time to f#%king wait for people that don’t show up. He then hung up on me. I was suck at the airport an hour from my hotel!! A very sweet, young man helped me get another private transport at an additional cost. This company works at the airport. Flights frequently come in late. I have no control of their schedule nor the length of time to get thru immigration. They stole my money. Im sure I’m not the only one. I am a parttime travel agent & suggest clients use them. Never again. There are approximately 200 travel agents in my company. This has been shared with all of them. You pay for a service, don’t get it, & have to pay $80 additional!! Don’t use them!!!

Worst experience. Went to Jamaica private shuttle was supposed to pick us up never picked us up had to take a private taxi which cost $200 called the company the person told me to put a claim I did everytime I call to see the Statius they tell me they will call me and never do. Expedia was told not to call them about this anymore worst company do not book thru them or else you will be left at the resort and have to pay another fee

I took a private booking from the airport to PDC and the driver was courteous and reliable. He drove safely and was still able to get me to my hotel and back to the airport quickly. The vehicle was clean and comfortable and I will use this service again on my next trip.

My mom and me were traveling alone in Huatulco Mexico. That's why we wanted to book a "safe transfer" in advance. We wanted a shared bus, however when they picked us up it was a private car and they didn't infored us in advance, which car, the plates nor the name of the driver (as all the others companies I have booked do). So we tried to contact them by what's app and they didn't know which car nor the driver so we decided to go down the car and it had child lock so obviously we were very scared and we told the people of the airport Parking not to let the car go out, that we wanted to go out of the car. The driver was rude so also that didn't helped for us to feel safe. At the end we had to book a taxi at the airport and they didn't want to reimbursed us because they said the trip was made.

Was in Jamaica long wait from airport, almost taken to wrong place after waiting that long, then when it was time for a pickup wouldn’t drive up to get me, had me walk down. To security with all my luggage. Almost missed my flight back because of the poor communication between driver and dispatch and all the stops along the way. Had to run through airport cause flight was boarding. Will do private transfer from now on. 2nd time this has happened.

Used them from Punta Cana airport to our hotel, excellent service, friendly and clean cars, would use them again. Reasonable priced.

Used them a few times and never any issues. They are always early to pick me up, shuttles are clean and the drivers are friendly.

Our service was great overall. We were picked up early for our departure in a luxury sedan even though we opted for a SUV which was totally fine with me. The only issue I had was when we landed and came out of the airport we had to wait about 15mins for our driver. Driver was pleasant and got us there very fast both times.

On 3/28/22, we arrived at the airport on time and due to an incident inside the airport, we were not allowed to get off the plane for almost 2 hours. I emailed the company from their own email link at 3:14 PM. After we were finally allowed to get off the plane and clear Immigration and Customs, we immediately went outside and learned that the driver left and sent a message at 4:02 PM saying we were a no show. Gabriel from Red Sails showed me the message. This is almost an hour AFTER I emailed to tell them we were stuck on the plane and we had no idea what was happening. The driver and company knew what was happening, or SHOULD have known. I had to secure alternate transportation to get to our resort (an additional $100) and they ignored Gabriel's calls several times, I was standing next to him as he was trying to call the company. This is HORRIBLE customer service. It's as close to a scam as I can think of. DO NOT book this company.

We were late off the plane but ladies at desk made us very welcome, even walked us out as we waited. Driver both ways super friendly and have no hesitation using again. Reading reviews just now I am wondering if it’s a location thing but in Montego Bay man they are Jaimaizing man 😃🏝

This is the worst shuttle service in Cancun. I reserved a round trip taxi from Cancun airport to the resort and the driver never showed up so I was left stranded. We were a party of eight with four children. They wouldn’t refund me the money either. I ended up paying triple the amount on top of what I lost with shuttle central. Even the other taxi we ended up taking, the driver said that your company is known to do that.