Awful service. Phoned to arrange to view a property, said they'd call me back and didn't. I phoned again a day or two later and a viewing was booked for a week's time as they didn't have any agents available until then. A week passed and two hours before the viewing I get a text telling me it's cancelled as they have sold the house. I've booked time off work and don't even get a courtesy phone call.

First time buyer and considering it's meant to be one of the biggest achievements of your life they made it fell like any other day. After viewing the property I tried putting in an offer to be told I couldn't afford the house. Then after my offer being accepted they still left it on the market for over a week, even with the seller agreeing for it to be taken of the market. Then the icing on the cake when I get the date to go and collect my keys they decide to close early but not tell me so half hour before I should be getting my keys I'm told by my solicitors I need to travel to the other side of stoke to collect the keys. Only good thing that came from buying a house through these was meeting Spencer the mortgage broker. Top bloke alot of help and support given. Thankyou Spencer.

I contacted Heywood's last week to request a viewing on a property in Clayton. I also requested a viewing on the adjoining property which is also for sale through them. I was advised by return email that no further viewings were being booked in due to high interest. I contacted the sales office again this afternoon for an update on the weekend viewings and to further request if it was possible to now view this property. I was advised that one viewing was cancelled, one was a no-show, one decided to stay in their current property and that you needed to follow up on the final viewing for feedback. I asked to arrange a viewing and was told no due to the viewings already booked in. I expressed my disappointment at you turning away potential buyers and actually said from a seller's point of view, I would be annoyed if I was paying for a service which wasn't being fully utilized due to the estate agent deeming a high threshold is 10 viewings. So basically you are telling me that of the current 10 people booked in to view this property, 20% were no show/cancelled and a further 20% were not interested, the other 6 have yet to view the property. I am disheartened at your approach to selling properties, especially as you market yourself as a leading local estate agent. I wouldn't recommend as a buyer, nor would I ever consider using to sell a property.

We have rented a property with heywoods since 2021. Unfortunately we are moving due to property being sold. Becky Evans as been a huge credit to the company by helping us in every way with finding a new property and helping the move as comtfable as possible.

Unprofessional when dealing with a matter of importance regarding a sale

Enquired with "Jade" about a property for sale and was promised a call back that failed to materialise. Very poor customer service.

I don’t normally write any reviews however Jade and the team at Heywoods were so amazing I felt that it was only right. They were so efficient and knowledgeable and I cannot thank them enough for all their help with selling my property, I would highly recommend!

Having used Heywoods to sell another property in 2020 we had no hesitation in asking them to sell our much loved home. From start to finish the communication was excellent and there was always one of the team available to assist us. There are alternative, cheaper options available today however two phrases come to mind 'you get what you pay for' and 'quality costs'. We've no doubt that Heywoods database of prospective buyers benefited us. We were delighted with the sale price achieved and would happily recommend Heywoods to anyone and they will certainly be our first and only 'port of call' in the future.

Thanks very much to Chelsey and her team for selling my aunt’s property so efficiently. We needed to sell asap because of the care home fees and we definitely made the right choice with Heywoods in Newcastle. Great job !

I must say how impressed we are with Lottie and Heywoods in general. Communication has been second to none. Our rental property was taken up in a matter of days. I wanted an agent who is pro-active and have not been disappointed yet. Will definitely be looking at a long-term relationship with Heywoods

Heywoods, totally up-front and honest right from the outset. Chelsey, the agent, explained exactly how they would do the marketing with pictures and videos, how they would handle viewings and nailed the price point. She listened closely to us about the house and put it all together for a great pitch and how value could be added for the buyers. Sold within a week! Great service and communication throughout including pressing for completion dates.

I’ve been dealing with Heywoods for the last ten years now the maintenance and lettings team there are friendly professional and helpful and will go above and beyond to help us . I would highly recommend using them .

I requested on Sunday 4th September someone contact me to discuss the opportunity to buy a property in Abbot Way and also value our property to sell in Trentham. Unfortunately, to date, no one has returned the email request to view the property, nor value our own. I shall not be using them this time to buy or sell based on this poor service. I would have given zero stars, but it does not allow for this!

Quick, easy and painless move

2 Offers within one week of valuation. One was the asking price and offer has been accepted. This is the fastest we have ever sold a property, lets hope for a quick and happy completion

We have been impressed with the service and guidance from Heywoods Lottie and Fay in particular.

Really helpful would 100% recommend. Lottie was amazing.

Renting a property- brilliant customer service, helpful, communicative, and I would definitely use again

My experience with Heywoods has been great, probably the best I have had with any estate agents. Lottie has been very helpful and has been available for any questions we had. I am impressed with how quickly and smoothly the application went and this has really reduced stress for us during this period. Thank you

Excellent service throughout the purchase through to the management of the property. Would highly recommend and will definitely be going through Lottie again for future property lettings.