Completely worthless scheme designed to protect landlords and NOT renters. 5 weeks ago my landlord has been given keys back. £675 deposit paid. Only agreed to pay £575 back which should have been released and then the £100 in to dispute. Nothing received. Landlord has moved new tenants in with likely a double deposit and a months rent up front receiving over £2000 for this and I can’t even get the £575 back which my landlord has already released. Do not think you are protected as a renter with this scheme ONLY landlords are protected.

I received quick and clear feedback from Carys Gill - great customer support as always.

Carys addressed queries swiftly and effectively. I highly recommend her.

They have been very friendly, supportive, professional and fast in dealing with my case. Trust me, you are in good hands! Strongly recommended.

Fast and friendly service

blindsided by an unprofessional Agent and their Client who went after my deposit. thank you T. D. S. northern Ireland for a professional adjudication decision

I am incredibly grateful for the TDS NI team and how they have helped me as a tenant. Without their help, I would have been in a much worse position and really appreciate everything they have done for me. As a tenant I would highly recommend using their services! I must also say a massive thank you to everyone who I spoke to on the phone, as they were very knowledgeable and offered me great advice.

Lynn Pollin was extremely patient and helpful talking us through how to do what we needed. We came away feeling a lot more informed about our rights and also a step closer to the final stages, thanks

I needed to edit details of a tenant. I emailed info and it was fixed within 24 hrs.

I have found TDS to be extremely professional and helpful to deal with, and can highly recommend them. Lynn in particular who we were dealing with has always gone out of her way to address and resolve any issues for us in a speedy and very efficient manner. Any issues we raised were addressed and resolved immediately by Lynn in a most helpful, professional and pro-active way. She has been a pleasure to deal with.

Thanks very much Lynn from TDI, you were very patient and understanding of my situation and really went out of your way to help me.

Ashleen was very helpful and polite, quick response and overall excellent service

TDS took the landlords side who left me living in an uninhabitable property. I had the council out who couldn't get the repairs sorted either so I ended the tenancy early. Because I ended the tenancy before the stipulated time in the Contract this is the reason why the tds adjudicator sided with the landlord. I provided evidence of my deposit being paid before signing the tenancy, provided evidence of contacting the landlord repeatedly and getting ignored, provided evidence of the council inspecting the property and confirming they where getting ignored by the landlord as well. I asked for TDS to review the adjudication as all the evidence I provided was clearly ignored and was told they found the adjudicators findings to be right. All rent was also paid right up until the tenancy ended early and the termination of the tenancy was done properly through a letter and email to the landlord. So the takeaway from this is, it doesn't matter if you pay your deposit before the tenancy agreement is wrote up (which after researching is illegal and should void the tenancy agreement) or if a landlord violates your tenancy rights and leaves you living in terrible conditions, if you end a tenancy early, TDS will side with the landlord. Also this process took approximately 5 months, with the current house pricing for letting and the cost of living crisis if you where reliant on your deposit you'd be homeless going through this scheme waiting on your deposit. Absolutely appalling service.

Prompt and helpful service from TDS I emailed TDS to update the details on a certificate. I received a reply confirming it was done on the same day - which was sooner than I had expected.

Difficult to navigate login arrangement

My entire experience which is still ongoing has been incredibly good. Each call has been professional and informative. Staff are clearly highly trained and efficient. The website is also good and user friendly.

I have been dealing with TDS NI for a number of years and found them nothing but professional. Recently I had a number of queries regarding tenancy agreements and inventories/check-in/check-out reports. The replies I got were very insightful in helping me understand the adjudication process, what is required from me, and how this can be used to both the benefit of the tenant and landlord. Without doubt TDS NI is one of the most professional government bodies I have come across.

Extremely helpful in helping us get our deposit back from difficult agents.

I found each employee I spoke to to be very very helpful and understanding of my situation

Painless experience for sorting out our deposit. Adam was very helpful and happy to answer all of our queries.