Communication issues - I thought the driver who showed up was amazing! He came with water bottles and was great for all attendees. However, the communication leading up to the event was lacking. I felt panicked in that I was the one constantly reaching out to get the drivers phone number, etc information. I was worried about the pick up location and tried to call and email to specify. The communication with the main office was lacking on these matters was non-existent. I had to call 7 times one day for an answer (which didn't happen until I called from another line). I was extremely disappointed in the lack of reply from any email I sent, in that I barely ever received a reply. Frustrating experience, EXCEPT for Frank who was a wonderful driver for us in Madison, WI. Thanks Frank!!

Excellent service. Great company.

Yeah never returned my emails after the first quote. Had to call 3 times to confirm. When they finally confirm the quote is 3 times higher than the initial quote. Thanks but no thanks.

Prompt Charter was excellent! Our driver was very friendly and they were on-time and easy to work with. I would highly recommend using them!

Professional, Trustworthy service.

Great service.

Great service!

Signing up with empire as a new transportation vender.

As a customer was a great experience, form the email thru the experience driver we had .We had more them 20 guest transporting form the Hotel to teh venue and at did work as clock .. Thanks Again Tom for the kinds and hosnety .. I would recommend and used again if i need ..

excellent service

My experience with Tom the owner of Prompt charters has been very good

Good Service