I was contacted after placing an order with them. They asked me to prove my identity and also proof of funds. I obliged and sent the details they requested. Which is sensitive information. I then called them over the phone for an update, they then told me I should receive the currency the following day. I then emailed them to see why they never contacted me following the documents I had sent. I was then told I didn’t pass security checks. I sent a valid form of identification and also a bank statement. Both registered to the address I wanted the currency despatched to. Please avoid this company. They are requesting documents then once sent, cancelling the orders. They said I failed security checks but after contacting Llyods bank they confirmed my drivers license and one of their bank statements was more than sufficient. Again avoid company at all costs. They don’t even tell you what they do with the information you provide. And they do not despatch your order.

quick, efficient and v helpful

great service

Normally I use the kiosk service but with limited availability due to limited travel I decided to use the delivery service. Found the service quite easy to use and I was kept updated of what the status was. Would definitely use them again.

This was so easy to do and didn't even have to leavemy office.

Excellent customer service. Fast delivery and good exchange rate

Excellent service as usual , would highly recommend

Easy smooth secure transaction. Good communication, fast delivery. A very good service with a good exchange rate

The service was efficient with the exception of the fact that the delivery wasn't trackable via Royal Mail. As I had ordered on a Thursday evening, it was impossible to be certain as to which day the currency would arrive, ie, Saturday or Monday, which interfered with my planning for the weekend. Equally, it seems that the package was not identifiable to Royal Mail staff as being a signed-for service and I was therefore unable to confirm the package hadn't been tampered with before taking receipt.

Excellent service. I ordered my currency online on Wednesday afternoon - 21st April 2021 - and it was delivered by Royal Mail Special Delivery the following morning. Brilliant service. Thank you ICE and Royal Mail

Received as arranged. Exchange rate not the best, but they are seem reliable.

Easy & straightforward

Great service. Decent rates

Great friendly service. Very helpful

An excellent service always ahead of other money markets.

As always, fast currency transaction. About the best home delivery service there is..

Excellent service as always. Would not go anywhere else.

Quick delivery Easy to use website Decent exchange rate

Excellent service great fanacial Returns Thank you

Desired currency not in stock, not informed until after order placed and therefore next day delivery delayed by a day. Good exchange rate.