Positives: The condition of the shoes was perfect. They looked and smelled like new.They looked exactly like they did on the website and delivery was fast. Negatives: The size advertised online was incorrect. When I tried the shoes on they were just way bigger than the size written on them and advertised, which meant I had to send them back. I did get my full refund, however I also had to pay custom fees to DHL, which were almost twice the shipping fee, that I will never get refunded for, but am not bitter about that. So I am not really sure what rate would be suitable.

Great service great shoes

I ordered a beautiful par of Church's in great condition and a good resole job. Very happy with my purchase.

Exceptional

Perfect service.

Excellent service, as always. Sensible value pricing and efficient fulfilment.

Great idea! Shoes well packaged and arrived as described. Will definitely be recommending!

As always, first class service from Adam. On this occasion the shoes did not fit, but the return was very straightforward and the refund processed very quickly. I highly recommend this excellent company based on my experience.

Un produit extraordinaire à un prix extraordinaire. Le tout livré dans les plus brefs délais! Je recommande vivement.

Great concept, shoes and service. Shoes amazing condition, almost like new. I ordered 3 pairs recently. One pair were not a great fit so I returned them, refund was received promptly. Have bought 3 pairs in total so far, and have saved over £500 had I bought them new. I can afford shoes if this quality new tbh, so finding Abbott's has been a bit of a revelation.

All good and fast .

Nice condition as pictured. Efficient and polite customer service as always.

First time buying from these guys and it certainly won't be the last, I bought a pair of brogues that were brand new and never been worn at a fraction of the price then received them next day, an excellent service all around..

This is my second buy from here. abbot's can be trusted as always. Looking for next buy.

the condition was not as good as appeared on the picture. my last purchase was a good experience but not this one .

Great service, great shoes and prompt delivery. Really impressed and will be buying from Abbot’s Shoes again!

My first experience with Abbot's Shoes. Just wanted try out second hand quality shoes and ordering products from UK, post-brexit. I received my products within one week from placing an order and customs clearance process with DHL was smooth and easy. I will definetely use this service again when in need of quality shoes with reasonable pricing.

Be aware that returns costs money if from outside the UK. unfortunately the shoes did not fit and I had to carry the costs of both returning the shoes and the VAT that had to be paid when they crossed the border.

I had to pay taxes from customs and in top of this some DHL recharges. Makes little sense to pay this for 2nd hand shoes (almost 1st hand prices).

I am a fan from South Korea. I bought Crockett & Jones shoes here in excellent condition. The delivery was fast, and the customer response to inquiries via email was very friendly and accurate. I hope this store will continue to buy shoes of my size. I wish the happiness and health of Abbot's Shoes employees. Thank you very much again.