The bathroom design service was excellent: we were very pleased both with the initial design, the imaginative solutions proposed, and the attention to detail in the follow-up. Our designer was very helpful throughout, as were the staff in our local showroom. Our bathroom is transformed: not only is it user-friendly, it also looks wonderful!

The response from your shop in Islington was very good and helpful. Unfortunately I was directed to call another part of the company to order a replacement part for my shower. I placed the order but when there was a delay in receiving the part I discovered the order was not made with supplier. This was then rectified.

Love Aston Matthews and the team, Steve as ever made it all so simple to design an amazing bathroom

Very good follow up service for spare parts (15 years post installation!).

Offer a quality range of products and the service I received in the Guildford branch was excellent. Very helpful , great advice and felt like a valued customer.

I returned goods , the return was not acknowledged and no refund received.

The showroom is great. I wanted to get it all. Steve was incredibly helpful. He went beyond the call of duty to help me find replacement hinges to match our existing set and would not accept full payment for his troubles. What an honest and helpful gentleman. I can’t recommend enough.

The showroom was very nice but the Sales technician and staff generally were very helpful and extremely knowledgeable. Steve in particular was great and followed up on everything immediately. The experience was very positive.

I can’t recommend Aston Matthews highly enough. The showroom gave me so much inspiration and Steve was outstanding in the really smart advice He gave me regarding every detail of my project. I couldn’t be happier with my bathroom, it’s exceeded my expectations. It went from being a stressful to a highly enjoyable project with a brilliant end result.

I’m contacting Aston Matthews and especially Michael who worked with me throughout the project. Thank you for all the help, guidance and support you have given me since I came in to place my order with you. I can’t emphasise enough how you exceeded my expectations with the service you provided. Any issue I had you dealt with so efficiently and with so much care. You were so patient and kind. Then, when unexpected things arose I felt you were resolving them with me and you went out of your way to reduce the pressure I was feeling. I have never experienced such support before with any such project. I wanted you to know how much this support helped me and I really appreciate all you did. I will never hesitate to use your services next time.

Top quality items with friendly after sales service. I had a problem with a leaky mixer tap, one of the staff patiently trying different options and offering a replacement before the culprit turned out to be a faulty "O" ring. Highly recommend.

Excellent customer service couldn't of had more help from BJ and great products everything works perfectly absolutely zero complaints

I was sold equipment that didn’t work in the USA then told by the UK rep that sold it to me that it was my problem to deal with and I should have purchased it from someone else. I spent thousands ordering new parts and was left with unusable fixtures.

I visited today hoping for advice and parts to repair a tap I bought from Aston Matthews more than 20y ago. Unsurprisingly, the tap is now discontinued, but to my astonishment they found the parts I needed and at a price that cannot be beaten. Sincere thanks to Steve and Sue.

Michael is knowledgeable, thorough, and patient, and quick to respond.

Very efficient and timely response. I have had dealings with this company in the past and the quality of the products is something you can rely on.

Amazing service by an amazing team Thankyou.

Very helpful when ordering a replacement shuttle for a bath /shower unit. Great to have a real conversation over the phone with a human as opposed to a machine .

Excellent customer service. Very patient dealing with someone who is not a tradesman but rather a housewife, inexperienced in things plumbing related.

Love what I bought design and quality super. Helpful understated service