I'm a plumber, had to find a part for a high end customer, with all his bathroom and kitchen taps supplied by Aston Matthews, couldn't have had a better experience. Michael from Islington was beyond professional and absolutely sorted everything out for me. Many thanks.

Customer support is always great at Aston Matthews. I've had to follow up on product support a couple of times, even once now 7 years after I ordered a bunch of equipment from them. There are always helpful and pointing me in the right direction with good advice.

We purchased scuffed brass taps, shower valve and shower head in the axis range for out bathroom. The brass finish is excellent and we previously purchased a kitchen tap from the same range from Aston Matthews. We encountered a problem as our plumber miscalculated the depth needed for the shower valve, went ahead and fitted it but was then unable to put the cover on for the final fix. Additionally, there was a slight manufacturing problem with the taps as they did not fit on the valves. Peter provided us with exceptional service and took back the shower valve for a full refund and provided the replacement parts needed for the taps. The quality of product and their service is exceptional, knowledgeable and friendly. I thoroughly recommend the company and in particular, Peter for his understanding and help during our difficult bathroom project. The fitted taps look excellent and are of very high quality. It’s a shame that we couldn’t use the shower valve which would have looked impressive. Thank you

Wishing to replace a malfunctioning tap we called in to Aston Matthews where we had bought it (and much other equipment over the years) only to find it was discontinued. However they did have a display sample in the finish we wanted. The assistant said he couldn’t get it off the wall until Monday. My partner looked underneath and found he could easily undo a screw and he got it off himself while the sales assistant watched. We were pleased even though none of the pipes were there and only one screw of two. We thought the salesman would be pleased too to sell a discontinued and incomplete item. We were a little surprised when he asked for £190. We wanted to bargain a little given the incomplete state of item but at this point the assistant basically accused us of vandalism and wrenching the tap off the wall without permission despite the fact he’d stood and watched us carefully unscrew it. We thanked him and left the shop empty handed, shocked at the aggression and horrible customer service. However we did want that tap so I went back on my own the following week and was helped by the wonderfully careful courteous BJ (Bhikhulal Jagatiya) who not only found the missing bits but tested the tap out to make sure it worked. If it had not been for him I would have decided never to go to Aston Matthews again.

I have been and Interior designer for many years and have used a good variety of bathroom suppliers. I have found the service I have received from BJ at Aston Matthews, Islington Branch, truly exceptional. On a recent project I took a Client to the Showroom to decided on Bathroom Fittings for a large number of bathrooms. The Client required all bathrooms to be individual. This involved a considerable amount of time and guidance from BJ. His patience and service was outstanding. All the goods for the various bathrooms arrived safely and was perfectly labelled for the individual bathrooms. This has made an incredible difference to the Project and has helped everyone on site hugely. It has avoided the usual saga of the plumbers trying to fit the incorrect fittings in the incorrect spaces. I am extremely grateful to all the help BJ has given.

Exceptional customer service. I arrived with a tap cartridge (bought about ten years ago) needing a new washer and screw that I'd broken getting the old one off. Peter went way out of his way to find the right washer and fitted it for me on the spot - extremely helpful and cheerful with it.

I needed to repair a broken toilet seat. I had been told that the bathroom suite was originally from Aston Matthews (it was installed at least 15 years go by the previous owner of my house). I popped in on the off chance that they could help. I dealt with Peter who remembered the make of toilet but explained they hadn’t worked with that supplier for years. He asked me to wait and checking downstairs he returned with a box full of spare parts. Inside was the broken hinge I needed! Pete gave me the hinge for free. In the middle of the pandemic and post brexit London this type of service, where people go out of their way with nothing to gain themselves, is so refreshing that I felt compelled to write a review! Thanks so much Peter and the Aston Matthews team!

We have purchased a cast iron bath, which is of excellent quality and that includes all the associated products such as bath waste, etc (in our case brass finish). Delivery received within a week of placing order.

All my bathroom furniture and fittings came from Aston Matthews. When my plumber broke a tap, I expected that the only solution was to buy a new set. However Steve, the Showroom Manager, went out of his way to find a solution and mended the tap with spare parts. He also put me in touch with the manufacturers to help source other parts. Many thanks

I have used Aston Matthews for the last four bathroom projects and they have always been very helpful. If any technical questions arise, or anything needs to be changed due to issues on site, they facilitate and are swift to respond. The team is friendly across showroom, warehouse and deliveries.

Very helpful service. Quick delivery. Very good

Excellent customer service, as ever.

Fantastic staff and essentially the Rolls Royce of bathroom furniture.

Phenomenal service delivered by people who have a deep understanding of the products that they sell. It's comforting to feel that the advice offered is honest and reliable. It's also worth pointing out that the products they choose to sell are always well made and able to withstand the demands of modern life.

Helpful and knowledgeable, many thanks. Beautiful taps, original and much admired.

Peter was such a good-humoured and knowledgeable help, steering us through the plethora of product choices and finding great looking and practical solutions for our limitations. The telephone appointments and follow up sales service from him was a brilliant resource for us, especially during Covid. We have to mention our delivery driver also who was so courteous and thorough, cross-referencing all the product codes and paperwork with us.

Am very pleased with the quality of my new tap in scuffed brass.

As an architect, I have worked with Aston Matthews before and I always recommend it to my clients. Good service and great range of products. Good service and great coordination

Have purchased many bathrooms from Aston Matthews over many years (20). Needed to replace a small piece of specialist waste pipe (brass/chrome, after ten years of wear). Telephoned the shop and they said they should be able find the part I needed. When I called in Peter went out of his way to find the replacement part for me. Then didn't charge for it! I couldn't be happier. Great friendly service, and the guys got me out of a hole. Have always recommended Aston Matthews and will continue to do the same. Thank you again! Alan

Good service and quick delivery.