Very Disappointed! I made an order on Dec 20….it is now Jan 30 & my items still has NOT shipped. I have contacted them numerous times via email with no response. I even asked for a refund since my items has not shipped…..no response. Yet they have nerve to asked me to give them a 5 rating? If you want customers to give you a 5 rating then why not give the best customer service you can. Communication goes a long way. I’m an understanding person but when you don’t even contact me with an update or respond to my messages then that upsets me. I will not be supporting this company ever again.

I have been waiting on my order for to ship for longer than a week. I’m sending emails but is being told items will ship in 24-72 hours. After 3 days pass, I send another email and get the same generic response. I will never order from here again. Sorry, poor customer service. Can’t guarantee a shipping date. Ordered from Wigtypes.com and my order will be here today when I just ordered yesterday. Don’t buy from this company. YouTube influencers have warned against using this company for several reasons. Lesson learned! NEVER AGAIN. Spend your money where you’re appreciated as a customer.

Very unethical business. They lie about shipping times and pay people to write 5-star reviews for them.

Emailed and received a fast response . MAHAZ was professional.

The representative MAHAZ answered all of my questions and put me at ease about my order even offering to place it for me.

I sent out an email to get an update on my order. Not even an hour later Mahaz emailed me back with an order update and was very friendly. I look forward to receiving my products.

I contacted ebonyline because I wasn’t able to track my order yet. All that means is it hadn’t shipped yet. I know that now because of the five star treatment Mahaz gave my question. This is my first time ordering from ebonyline but I know folks that love them.

My first time ordering from Ebonyline.com and DAEJONNA D was Nice and Respectful. She was very helpful and her response time was less than 5 minutes. I will definitely be ordering from ebonyline.com again.

Thank you DAEJONNA D for your help!!!

I have been waiting for my order for 2 weeks. I keep emailing and I keep getting excuses. All Larissa says is that it is waiting in the shipping department and have a nice day. I was actually asked to give a positive review. How can I do that if I don't have what I ordered!

Ebonyline is becoming more and more bogus as they try and keep up with demand… Search on YouTube, you’ll see what I mean… Anyways, as I’m typing this email, it is 1/11/23. I reached out to their customer service to inquire on a purchase made on 1/6/23. All I wanted to do was get an update on my order, so there was no rush. Well unfortunately, Im here to report the unit and color I purchased is actually out of stock, per Ebonyonline staff... Instead of updating the site to reflect this, you can actually still purchase the unit… Like literally right now(today)… You will see the unit and said color with a tag of ‘2-4 days’. What’s 2-4 days you ask? Heck I don’t bc at this point 2-4 days could mean anything…! But per Ebony staff, the claims are the 2-4 days is a delay from manufacturer… But remember she/he whomever stated in the beginning it was out of stock right? A bit fishy right? Or how about it ain’t there Otis!! All I know is for me, I never actually received my units anytime this 2-4’ days dilemma happened, so there’s that and buyer beware. Also, I can recall emailing them about an account issue, back to back 3 times and no one replied…Like I guess you all just said F this lady… So that’s why I say buyer beware, bc they’re not helpful and will take your money and not deliver… Funny how this same week I saw Kharizma, a fellow synthetic wig enthusiast swear by never buying from them again bc she never received her unit and folks in the comments backed up what she said along with other complaints about their shopping experience with Ebonyonline. And you know what’s even funnier? They’re super consistent with putting out content on YouTube but inconsistent in providing a good shopping experience for their customers. Don’t buy into the hype of their videos like I did, otherwise you’ll be let down… Third time is a charm and I now know better. All in all, I just recommend truly Investigating these wig companies before purchasing. However ,this is the only synthetic wig company I’ve experienced these problems with.

I emailed Ebonyline right away after I placed my order. I decided to change the color of my unit .. The representive :Mahaz reached out to immediatly and updated and change my request. I'm very thankful

My first time buying from the company I was scared because I had my money stolen by other companies.My wig came in on time and very nice.I put the wrong zip code and emailed them it got fixed thanks I be buying more from the company.

I have been waiting on an order for almost two weeks, I reached out and Larissa responded with Excellent Customer Service and my order is now in its way!!!!

I love the product line and MAHAZ kept me posted on my inquiry. I’ll probably be a customer for life.

You cannot trust their website with your financial information. A website glitch created 3 orders in my name and CS gave me the hardest time with refunds even though I emailed them right away (within their policy deadline). I had to deal with an illiterate and lying rep named Daejonna and then a deceitful manager named Ellie before I just went through my bank and successfully got my money back. Months prior this experience I had received my usual wig only the quality had greatly deteriorated and I returned it as it looked terrible. This company is going downhill. Beware. They also offered me 300 bonus points to leave 5 star reviews across various websites which I refuse to do.

Great online service and communication which is hard to find these days. Daejonna was very polite and helpful. She was prompt in getting back to me and answered all of questions. I will continue to use Ebonyonline.

I Love this company they reply back fast and let you know if your order address isn't right before sending your order...

Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. Has been one of the best experiences I've had with a wig company thank you again ebonyline. I would definitely recommend ebonyline.

Я очень довольна волосами