AWwwwww
United Kingdom | 22 November 2024An item arrived that had leaked, Bella at customer service immediately sorted it and sent out a replacement at no charge.
Dace
United Kingdom | 22 November 2024Great service! Easy to navigate website and very easy to find what you are looking for! First time buyer ☺️
Della Lane
United Kingdom | 22 November 2024Very easy to order 👌 brilliant products 👌 will be back for sure 😀
Cerys
United Kingdom | 22 November 2024** update - spoke to Lucy at beauty works who offered me a full refund on my express shipping. Felt heard and got the outcome I wanted. ** Spent £600 for new hair which I ordered for express delivery pre 1pm. Even though the banner on the website said “express delivery when ordered pre 10pm” it actually means 2 working days and there is 2 “express” options Very disappointed as I have had to pay a cancellation fee and was offered a discount code for hair care during the Black Fridays sales which I found very pointless and would rather my £13 back for my next day delivery 🙂
Amyleigh Reeves
United Kingdom | 22 November 2024My trio styler broke after sending pictures to customer services I had a phone call from libby to explain she will sending out a replacement the next day. I’ve actually not experienced customer service as good as this. I expected to have to send the faulty product and have a little bit of a hassle in doing so but I was pleasantly surprised. In return I will 100% be buying again and haven’t lost faith in the brand.
Marianne
United Kingdom | 22 November 2024I had noticed the extensions I wanted had been out of stock for a while so contacted customer services via email and Libby was incredibly helpful. She responded quickly and offered to override the system so I could purchase them over the phone. They then arrived the next day. Such a lovely smooth experience!
Charlotte Small
United Kingdom | 22 November 2024Very difficult to colour match, no help or support using the WhatsApp and £6.15 charge to return when wrong colour. No a great experience.
Maria
United Kingdom | 22 November 2024The customer service was excellent and Lucy was really helpful and has resolved my issue many thanks, amazing xx
Kylie Smith
United Kingdom | 22 November 2024Absolutely fantastic Go above and beyond Thank you Joe
Customer Bournemouth
United Kingdom | 22 November 2024Easy to place order
Tracey Summers
United Kingdom | 22 November 2024Brilliant products and good service . Fast delivery .
Anabelle
United Kingdom | 22 November 2024It’s a big thank you to ELLIE who is in customer service she help me big time after having issues with my purchase. Brought two sets of hair extensions from them they are all super real 100% human hair. And flat iron was the best I have ever own so far.
amanda miles
United Kingdom | 21 November 2024Disappointed with how my parcel arrived especially as it’s for a Christmas gift. Sticking delivery stickers to the original box did not work . Poor presentation!!!
Amna Ageli
United Kingdom | 21 November 2024What an absolutely amazing company. I had an issue with the product and Ella was so amazing so polite and she really helped me with my query. This is the best customer service I have ever received. Will definately shop here again. Thank you x
Sharon Donnellsn
United Kingdom | 21 November 2024Excellent service ,quick response Joe delt with my problem very professional thankyou
Jackie Shipp
United Kingdom | 21 November 2024Good quality. Reasonably priced. Quick and safe delivery.
Jill Hughes
United Kingdom | 21 November 2024Very easy ordering process,confirmation email straight away
L Wyatt
United Kingdom | 21 November 2024Order arrived well packaged and without delay. Quality products. Good value.
Seze
France | 21 November 2024Perfect I love it 😍
Sharon haslam
United Kingdom | 21 November 2024Fast service and great discount