What a great discovery, I can't recommend enough. I bought two trees, one for me and one as a gift and they are adorable. They arrived quickly and in perfect condition. I'm already addicted and keep looking at others, they have an amazing selection and you can tell the level of care that goes into each product. Thank you

It's just perfect. Even the package was impressive. Cute little trees are beautiful, healthy and admirable. I will buy another bonsai from Bonsai Direct as soon as possible.

Lovely trees my wife is very happy also good customer service and they know the right care for there trees

I purchased a Bonsai as a present. I was impressed to see an actual picture of the tree. The company kept me up to date with delivery details and it arrived safe and sound. Can’t wait for it to flower in the spring!

I was very impressed by the comprehensive and beautifully illustrated website. This inspired me to place my first order with Bonsai direct. I was certainly not disappointed. Within 24 hours my delightful Sweet plum arrived in its bespoke box and delivered with care. I would have no hesitation in recommending this company to anyone looking to start or add to there bonsai collection.

I bought a 12 year old Chinese elm. It arrived on time and very well packaged so was undamaged. Would happily buy again from Bonsai Direct.

Placed an order late Thursday parcel arrived next day. Very well packaged. Can't wait to order my Bobsai's next.

Well what can I say … after buying a Bonsai Tree for my sons 40th for which he was delighted!! Also the amazing help I received from Sarah I then entered a competition for sending in my review! Well I on went and won £50 to purchase on their website how thrilled and excited was I, so I have treated myself to a gorgeous tree for myself with some accessories… I only ordered it two days ago and it arrived today!! My word what an absolutely amazing company… I’d highly recommend them if you’re wishing to purchase a Bonsai Tree, the quality of everything is amazing and my tree is perfect … thank you so much !

Great shipping, packaging and my tree is great.

Next day delivery by DPD was first class. Packaging was extremely secure & plant arrived in great condition, secure in the box & well watered. I am very pleased with the bonsai & it is now down to me to ensure that it continues to thrive. I will definitely buy from Bonsai Direct in the future.

I ordered a bonsai for a 40th birthday gift. I asked for a specific delivery date and asked if the gift could be left in the unlocked porch. I received the delivery time information, but DPD wouldn't leave the gift in the porch! As it was a Friday birthday I was extremely disappointed to learn that it won't now be delivered until the following Monday. As this was a very very special birthday I am extremely upset at the failure to deliver. I can't say what the bonsai will be like now that it hasn't been delivered, but it certainly is very disappointing and totally unsatisfactory especially as there is a 40th balloon and tag in the box and the birthday date has now been missed. I can't say that I would recommend this service to anyone.

Plants were a little squashed, but otherwise a great purchase, and great customer focus!

Received a truly stunning bonsai tree at the weekend. First class packaging and very quick delivery. This is not the first tree that I have had from Bonsai Direct and it won't be the last. The service is excellent too. Thank you.

I'm in the "not awfully impressed" camp. I bought a "Premium Indoor Bonsai" for my wife for Christmas. When the tree arrived, it looked great and was extremely well packaged. I followed all instructions, ensuring it was watered as directed but almost immediately (we're talking a handful of days) the leaves turned yellow and began dropping. I wasn't too concerned as the instructions said this might happen. We soldiered on for a few months but the tree got worse and worse, in spite of it being properly cared for, as per the instructions. In March, I got in contact with Bonsai direct who asked me to send some photos. "It looks like the tree has dried out at some point as it is the top that looks to be suffering the most. It could have dried out from lack of water (possibly volume rather than frequency of watering) or gotten too hot." This was odd as we always made sure it was properly cared for. Subsequently I was asked to cut the bark to see if it was green underneath. Some bits were, some not and I fed this back. I then got further advice, damp soil, bright location etc, another six weeks until improvement but this didn't improve matters. Obviously I had hoped for the sad specimen to be replaced, but that offer was clearly not forthcoming.

It’s ok I suppose. Images on site suggest a better looking plant than the one I got. Seen these in supermarkets for half the price. I think the lesson is. There isn’ta good cheap bonsai.

My wife took delivery of a bonsai tree in September 2022 as a gift from our daughter. All the leaves fell off before Christmas and have not grown back. The tree was cared for as directed and never ever allowed to dry out. My wife has been nurturing plants for over 60 years and knows exactly what she is doing. We did email the company and they want us to provide photos but our daughter would be mortified and embarrassed if she knew what it looked like so we are undecided as to our next step. Most 5 star reviews seem to have been written shortly after delivery and praise the speed and appearance of the tree on arrival…….pointless reviews in my opinion. This review is honest and frank.

Wow! What can I say. Order placed 2pm Friday and delivered 12pm the following day. 3 days sooner. I ordered the twin pack with plastic trays, I thought the trays may be a bit flimsy, but they are lovey sturdy trays. The trees were so well packed, they hadn’t moved in the box, and as your write up says, “ As the discription is clearly stated on the box, the delivery drivers seem to take more care of them”. Which he did xx I am now they proud owner of two beautiful bonsai trees.

Following the second purchase of a bonsai from Bonsai Direct I am very pleased with all aspects of the company from web site browsing through to purchase and delivery of a quality bonsai that I am pleased to own. All associated documentation supplied was very useful. I will be purchasing additional bonsai and goods in the near future.

Tree arrived In perfect condition well packaged and has a great shape Thank you Will order again from this seller

I am so pleased with the cherry tree bonsai I bought from Bonsai Direct for my husband - it’s superb and arrived so healthy with flowering buds - the box it came in was brilliant for the journey and it arrived in perfect condition