I bought the bonsai food, spray and watering can from here and 2 days later the parcel arrived. I had asked for them to send me a care manual for a tree not bought from here and they did free of charge. Food is doing wonders for my little bonsai

I have ordered two Bonsai tree’s from Bonsai Direct one early December 2020 and one mid January 2021 they both arrived on their specified dates and in excellent condition and both recipients were absolutely delighted. Unlike flowers that only last 4-5 days Bonsai tree’s will survive a life time with loving care which make the perfect gifts. The Website is excellent and easy to follow there is so much to choose from to cover every budget. Sarah has been so helpful and gave every assistance with my questions and orders. I will be definitely ordering again. Regards Mike.

The twin bonsai was such a wonderful gift, my twin sister was absolutely delighted. Beautifully presented and such healthy looking bonsai’s. I get daily updates about what my sister has learnt about being a bonsai parent and has named both trees. Thank you ever so much for accommodating the change of my order at such short notice (despite the pressures of Christmas/NY and the pandemic) and I was very impressed with the communication about this, it was very reassuring. Thank you once again.

DO NOT buy Bonsai's from this company. The WORST experience I have ever had with a company ever!! I paid almost £400 for a premium range bonsai which was listed as measuring at 50 cm including the pot. The actual tree itself measures only 30cm, which is very very small for the money I paid. I can't believe the bonsai was potted in such a large pot for the size of the bonsai. They have also potted the bonsai much higher than it needs to be so it adds to the overall height. They have done this to con their customers and rip people off. I know they included the pot in the measurements but I did not for one minute think they would use a pot 20cm deep. You can get better bonsai's elsewhere and not be overcharged. Bonsai direct rips their customers off even more as they don't pay VAT like other Bonsai companies so they are pocketing ALL the money they overcharge you. This was not the worst part.... I purchased the Bonsai as a Christmas present which arrived a few days before Christmas. I decided I wanted to return the Bonsai as it was very overpriced and I wanted a much larger bonsai that measured close to 50cm for the £400 I paid. As it was Christmas and bank holidays I contacted the company on the 29th of December. I got an email back saying fine I can return it. Then shortly after I got another email saying that it had to be returned within 7 days of delivery. By this time it was 8 days since the bonsai was delivered. I asked how would it be possible to return it over Christmas when they were closed? We then spoke to them on the phone. The company cannot take any criticism at all when we explained that they have potted the small bonsai in such a large pot and completely overcharged us for the bonsai. The woman on the phone completely lost the plot and handed the phone over to her colleague. We spoke to another person as the women who works there was pretty hysterical by this point and he was very abusive and was swearing at me, at the end of the conversation they said we could return the bonsai. I then contacted Fedex as I wanted to use a good courier company to ensure the bonsai was sent back safe and well. Once a collection date was arranged I emailed to let them know, I then got an email back saying that they would not accept the bonsai after all. I got quite a few emails from the woman who works there and every time she continued to insult my husband saying that he was threatening her on the phone. I could not believe the way we were being treated. I have noticed other people have had the same horrible experience and it would seem that if you have any problems at all you are told that you being threatening towards them. Never in my life have I have had such a terrible experience and been treated like this. DO NOT BUY FROM HERE. If you want a bonsai, buy from Heron bonsai's. Just check the website and compare bonsai sizes to see just how much Bonsai direct overcharge their customers. I had to take out names in my review as Bonsi direct flagged my post to trust pilot. It seems that Bonsai direct don't like you using their names in a negative review but you can say their names in positive reviews. It appears that Bonsai direct are leaving their own fake positive reviews . Just take a look at the last review left by someone who apparently bought two Bonsai's recently. It just screams hello fake review that Bonsai direct left themselves. Anyone can see that is Fake and has been written by staff who work there. IN RESPONSE TO BONSAI DIRECT- The size of the Bonsai IS incorrect because it is NOT 50cm it IS 30cm! which is such a big difference, you have charged £400 for a 30cm bonsai!! I would not of bought the Bonsai if I had known it was only 30 cm. I wanted one that measured 50cm like it was listed on the website. So Yes Bonsai direct have done things wrong which is what I have explained but they don't seem to be taking on board my feedback. It is NOT what I ordered because you CONNED ME and made me believe I was getting a bigger Bonsai than it was! Who puts a Bonsai in a pot 20cm deep when the Bonsai is only 30cm tall! You have added 20cm to the height of the Bonsai!!!!!!!!!!!!!!!!!!!!! CON ARTISTS! 8 days is not 'well after' 7 days, It was Christmas so it was not possible to return the over priced twig. Bonsai direct told us that we could return it then they changed their mind which is unacceptable. This woman has bombarded me with me emails making up stories because staff can't take criticism and you certainly do not keep your customers happy, that couldn't be further from the truth. People only have to read previous bad reviews and they all say the same. That your company tell lies, are dismissive and rude worst of all insult people by telling them that are being threatening when they simply have a problem with their order. Your company is a disgrace.

I would definitely 100% recommend Bonsai Direct to anyone wishing to purchase a bonsai. The outstanding customer service received from a lady called Sarah is second to none. We were having issues online using our gift vouchers that were purchased for Christmas and Sarah managed to fix this for us very quickly and we are now looking forward to receiving our new bonsai tomorrow. One other point i should mention is that we only purchased our 1st ever bonsai earlier this year and even the after sales service with tips on how to care for our bonsai has also been outstanding. Thank you so much for all your help and support! Thomas and Donna

Despite their website saying they couldn't deliver before December 30th, Sarah went the extra mile ensuring delivery of a Christmas gift for me earlier today. I would thoroughly recommend Bonsai Direct for both their speed of delivery and excellent customer service. Thanks again Sarah!

Superb service and excellent product. Beautifully packaged and delivered on time. Great gift and lovely people to deal with. Highly recommended!!

I ordered this on the Saturday prior to Christmas. The delivery was a booked date of the Monday. To my surprise it arrived on the Sunday. The bonsai is perfect. Excellent product and value for money. The communication was 5 star and I was so pleased with the whole experience. I couldn’t rate them higher as a business. Thank you

Lovely packaging! Fast delivery and really happy with the tree thank you so much for a lovely experience.

One word, amazing! From my very first email inquiry to the final delivery, everything was absolutely fantastic!! Bonsai Direct, was super quick to answer my many questions and guide me. They went above and beyond to ensure that everything was just perfect and exactly as we wanted. The delivery date was spot on and the Bonsais were stunning. It was a perfect gift that was loved by all. I highly recommend Bonsai Direct and I know I will be using them again in the future! Sandra

Another excellent experience. This is my 2nd purchase, spoke to Sarah on the phone who gave some excellent advice and it was lovely to hear that you guys are a small family business. Thanks again and I wish you every success and safety in these uncertain times. Richard

I am very pleased with my first Bonsai from Bonsai Direct. It was very carefully packaged and delivered quickly. I felt the ceramic tray was a little 'tight' so ordered a slightly larger one (my decision). The Fruiting Chinese Sweet Plum was in superb condition; definitely will order more. Thank you.!..john

I had a problem with a Bonsai tree which led to much communication over several months with Bonsai Direct. They have now replaced the original tree, so I am an extremely happy customer!

I am very pleased with my fourth Bonsai from Bonsai Direct. They are carefully packaged and delivered quickly. I had a question about trays and customer services were very helpful.

I wanted to buy my daughter a beautiful bonsai that she could love and cherish for many years to come. Bonsai Direct came up trumps. The sent her a beautiful tree, which is absolutely lovely. The shape is very well balanced, with a beautiful ‘S’ shaped curve, and the condition was excellent. My daughter was very, very happy with the gift. Thank you to the staff at Bonsai Direct for being so helpful, and for supplying such a lovely tree. All your efforts are much appreciated. I highly recommend Bonsai Direct, for their quality trees and service.

Thanks to the entire team for going the extra distance in helping me bring special memories and love to a very special person. Well done, and thank you!

I've been tempted for a while to have bonsai around the house and garden but feared the indoor ones would die as I've never successfully kept a houseplant. Anyway I got a 12 year old Chinese Elm. It looks great and thanks to the care information included in the package and on the web site it's healthy and growing strong nearly two months on. Very happy with the purchase and will get more in the Spring.

I am pleased to hear that others have had a pleasant experience with Bonsai Direct but I'm afraid that I cannot same the time. The tree is lovely; safely packed and nice healthy looking Bonsai. That said, be very careful if you opt to pay with PalPal. I chose this payment method and PP did something to the delivery address and so it was my postcode, and recipients address. This is where my issues with the company came in. They were very determined to prove to me that they had done nothing wrong, rather than try and help resolve and get it to the correct recipient. I use other delivery services like Bloom & Wild a lot with Pay Pal and have never encountered this problem? Anyway, now left with a lovely Bonsai myself, I am questioning why I didn't go to a local nursery myself since I am now responsible for getting it to the recipient. As I say, nice product, just be very careful with the checkout procedure.

My husband was thrilled with the 14 year old Bonsai Tree I brought him for his birthday. Great service from start to finish. Packaged beautifully and arrived on the day I chose. Would highly recommend. It really made his day so special. Thank you so much.

Tree was very well packed, came next day as specified and was absolutely beautiful. Very pleased indeed.