Excellent service.Thank You.!!!

My family and I rented a car from Tirana last week and it was a fantastic experience! The entire process was smooth and efficient. The car was brand new and was great! Andreas is a superstar!!! He was incredibly helpful and friendly! Highly recommend to anyone looking for a reliable car rental company!

Bu firmaya herkese tavsiye ediyorum. Çok iyi insanlar ve Türkçe konuşan varmiş. Arabalar yeni ve temiz. Eğer kurallara uyuyorsaniz ve onlara dinliyorsanız, çok memnun kalacaksınız. Teşekkürler. Yine görüşeceğiz 🤗

Everytning was perfect.

Jag hade hyrd bil från dem via Discovercar.com i İzmir. Jag landat med kl 20:00 på kvällen med mina barn och kontaade Drive365 för att få bilen. Efter någara minuter återkom de och meddelade mig att bilen som hyrd är krockade och de har ingen bil att erbjuda. Tänk på kl 20:00 på kvällen med små barn som är tröttna och gråtande och tänker man hur ska man fixa ny bil. De är ett skam bolag. Nu efter en månad fortfarande har inte fått min förskott betalningen.☹️☹️☹️👎👎👎👎👎

They charged me 900€ for one small dot on the underside of the bumper which i didnt take a photo of before. They didnt inform me about the charge and neither sent me any proof that it was my fault. Disgustig scammers. Dont book here. It took me 2 months of calling and writing emails only to find even out that they charged it and why.

I recently had a frustrating experience with Drive365 after renting a car during my trip to Greece. Upon returning home, I was shocked to find a charge of 500 Euros on my credit card from them. Confused, I checked my email and discovered they had sent me paperwork to sign while I still had the car, which included the charge labelled underside protection. When I contacted Drive365, I was informed that the charge was for damages to the underside of the car. However, I pointed out that it seemed impossible for them to assess any damages while I still had the vehicle. I also highlighted that I had purchased full insurance that covered underside protection and had not signed any documents acknowledging damages. After sending five emails and numerous screenshots to clarify my position, communication from Drive365 abruptly stopped. This lack of response and transparency is deeply concerning. I expected better customer service and resolution from a rental company. I would caution potential customers to thoroughly review their rental agreements and be wary of unexpected charges. My experience has left me feeling frustrated and disappointed with Drive365.

Fejl, angående VW POLO, det var en VW UP

Heraklion Lufthavn, 12.10.24 - 19.10.24. En VW polo bil, der stod til at have kørt 64.000, men motor og førersædet virkede til, at den havde kørt væsentligt meget mere. Bilen blev udleveret kl. 23.45 i mørke om aftenen og lyst på med medarbejders lommelygte. Den var fuld af småbuler og ridser. Medarbejderen virkede modvillig, når han blev bedt om at markere skaderne på lejeaftalen. Lejeaftalen var udformet på en ny blanket uden afmærkede skader/ridser, altså som udgangspunkt en bil uden fejl. Jeg gjorde opmærksom på den ene fejl efter den anden. Til sidst sagde han, at han så ville markere hele højre side i forbindelse med, at jeg til allersidst gjorde opmærksom på et par ridser bagest på højre side/ydersiden af bagkofanger højre side. Da vi afleverede bilen, (uden at have påkørt noget som helst), gjorde han mig ansvarlig for sidstnævnte ridser bagest på højre side/yderst til højre på bagkofanger. Han henviste til, at de var på "bumper" (altså kofanger) højre side og kun i forlængelse af højre side. Derfor hørte den, efter hans mening, ikke under højre side, som han jo havde markeret som ridset/bulet hele vejen, men derimod bagkofanger. Jeg kunne intet gøre, da jeg ikke havde fotos, men stolede oprindeligt på, at højre side var inklusive ridserne på bagest højre side inklusive ydersiden til højre på kofanger, da denne går ud i et med højre side. Desuden viste benzinmåleren undervejs enten fuld eller nul under kørsel, hvilket gjorde at vi straks måtte tanke, da den viste nul. Den fik så påfyldt 12 liter og blev dermed fuld, herefter fungerede den normalt. Bilen var utrolig skrammet og ridset og virkede meget slidt og det er derfor helt vildt, uanset, at kræve 362 EUR (heraf 63 EUR i såkaldte "administrationsomkostninger") for 2 små ridser på en bil totalt fuld af ridser/buler i forvejen, som jeg endda mener at have udpeget for ham ved afhentning. Jeg sagde til medarbejderen: "Nå det er sådan I tjener Jeres penge", hvilket han ikke modsagde mig i. Dette efter at have påstået, at alle skader sandelig ville blive repareret ved årsskiftet. Jeg har en forsikring på selvrisiko skader og skal derfor ikke selv betale noget, men jeg synes, at firmaet Drive er værd at advare imod! Den samlede opkrævede skadegodtgørelse med alle de enormt mange skader bilen havde, må efter min mening, udgøre langt over bilens handelsværdi`!

I booked a car with Drive365 via VIPcars.com for collection in Orlando for 2.5 weeks for a Disneyworld trip. Although the collection voucher listed Drive365 as the rental company, it turns out they are just another booking agent and the actual rental firm was a local company, name not listed on the booking. Our flight arrived on time at Orlando airport but passport control was very busy and slow, and so by the time we made our way towards the car rentals it was around 7:30pm with the car booked from 7pm. Only then did I realise the car hire location was off site and I had to ring for a shuttle to collect. Still, no worry, I rang to arrange the shuttle - but it needed several calls because the local company communicated very poorly. Eventually we got details of where to meet them shortly before 8pm (less than 1 hour after the booked pick up time). However the shuttle didn't arrive. I had to ring several times more and was then told the rental had been cancelled due to not being picked up within an hour of the stated pick up time - even though we had called to collect well within the hour. Even worse, we were told that there was no alternative car available. I was left with my wife and 2 young children stranded at Orlando airport, sleeping on a hard floor until I managed to make alternative arrangements - much more costly because of having to book at the last minute with a reputable car hire firm. We had to get a taxi to our accommodation for $76 and I am having to go back to the airport to pick up our car today. What a sorry mess and perhaps the most shocking incidence of terrible customer service I have ever experienced. I will never book through VIP or Drive365 again. Update following Drive365's reply: the provider made NO effort to provide an alternative, leaving a young family stranded. And they cancelled despite me ringing before the 1 hour grace period expired. Drive365's reply reinforces that they are a disreputable company who deserve to go out of business.

I had the pleasure of renting a car from drive365 in Heraklion on the 4th of October 2024, and I can only commend their exceptional services. The staff I interacted with demonstrated excellent communication skills, being extremely friendly and courteous. The gentleman who handed over the car was particularly attentive to details and to my needs, ensuring everything was in perfect order. Their organization is top-notch; everything proceeded swiftly and efficiently. They are very punctual, and the process of receiving and returning the car was remarkably quick, just as any discerning customer would desire. The car provided, a Peugeot 208, was reliable and in pristine condition. The interior had the fresh scent of a new car, and the fuel consumption was impressively economical, approximately 5 L/100 km. I enjoyed comfort and modern technology, and the value for money was outstanding, deserving a score of 11 out of 10. Additionally, the deposit of €900 was released after just two days, which was greatly appreciated. Congratulations, DRIVE365! Keep up the excellent work! Thank you! Dan and Ileana, Romania

At first when I arrived in the Heraklion airport I was waiting more than 20 minutes to meet the car agent. While I paid premium insurance you blocked from my account bank 900€. I asked for the return amount of 900€ how many days it is needed to have been blocked and your employer answered me after 30 working days. This is not normal when I deliver the car without any damages and mainly with 8/8 fuel instead 7/8. I would like to unblock my money of 900€ as soon as possible and not more than a week. The deliver of the car in the airport was very simple and easy. The car was in excellent condition.

Upon arriving to the Heraklio airport we met Angelos who was very professional and fast. Pickup and dropoff was very fast as well, checked all the marks of previous damage. Great communication as well. Rental price wasn't expensive but deposit amount is VERY high, 900€ for small car, which we know in advance, but part that we didn't know is that is only paid by card and it takes 30+ business days for refund. Adding cash a a faster way to get money back can be very helpful for turists.

Skasowali 700 EUR za typowy odprysk parkingowy na drzwiach (mniejszy niż paznokcie, jakieś 0,5mm2). Gruba przesada...

Echipa 365 de la aeroportul din Heraklion a fost mereu punctuala si pe pozitie. Masina oferita era noua, sub 10.000km, in stare impecabila. Comunicarea excelenta pe durata inchirierii. Predarea masinii s-a facut in cele mai bune conditii. Recomand, mai ales ca au o flota de masini noi si dotate.

Lors de la récupération du véhicule on vous fait signer un document en plus du contrat de location dans lequel ils spécifient que le “off-road” est interdit. Ne sachant que ce qu’ils voulaient dire c’est qu’il s’agit d’emprunter les routes non pavées, j’ai emprunté une route pour un lieu très touristique (lac bovilla) et j’ai reçu un appel de l’agence de location pour m’informer que j’avais transgressé et que j’allais être facturé 300euro d’amende au retour de ma location. Sachant qu’environ 20% des routes albanaises sont non pavées…il est difficile d’y échapper. Surtout si vous allez à la plage. Cependant dans le contrat rien ne stipulait cette amende de 300 euro. Au retour de la voiture l’agent m’engueulait comme si j’avais détruit sa voiture et m’imposait le paiement de cette amende. J’ai vérifié sur le contrat de location et rien n’était indiqué…après 30min d’échanges il a dit que je pouvais payer 150 euro et qu’il allait me laisser partir. Au final j’ai accepté car je devais prendre l’avion. Mais cette affaire m’a juste parue comme une escroquerie pour soutirer plus d’argent aux locataires des voitures (un couple qui retournait la voiture après moi subissaient le même sort) surtout parce qu’ils ne regardaient même pas l’état de la voiture alors qu’ils expliquaient que l’amende était pour les dommages causés après avoir emprunté la route non pavée. C’est uniquement l’agence drive365 de Tirana. Si Drive365 invoque leurs termes et conditions c’est bien ce que je reproche, RIEN dans leurs termes et conditions mentionne une amende de 300 euros dans le cas de non-respect de la consigne. Comme pour toutes les locations, il est normal de payer les réparations s’il y a dommage à la voiture…mais ce n’était pas le cas.

Ce sont des voleurs .Aucun dégât sur la voiture mais ils ont regarde en dessous juste à l endroit ou il y avait une rayure. Scenario à priori connu j aurai du lire les avis avant.ca me coute 963 euros tout ca car je n ai pas voulu prendre leur assurance. Il prenne le déposit.Entreprise pas sérieuse

Bonjour, Après une très mauvaise expérience à avoir loué, un véhicule à la société Drive 365 par la plate forme discover car a Heraklion , Je vous déconseille très fortement cette société-là , car nous sommes tombés sur une escroquerie. À la réception nous avons effectué une empreinte carte bleue de 1400 €. Le véhicule était propre et impeccable , le jour de la restitution du véhicule. La personne n’est pas venue au rendez-vous du coup nous avons dû garer le véhicule sur un parking pour pouvoir prendre notre avion Tout simplement pour que deux jours après il nous prélève le montant de 1400 € de l’empreinte carte bleue que nous avons fait et pour justifier cela nous avons reçu une fausse facture de 1400 € (comme par hasard) pour soi-disant un pare-chocs accroché, alors que j’ai fait l’état des lieux de véhicule avec les photos à l’appui , la fourrière et des frais annexes , c’est des voleurs, et apparemment ils sont connus pour des escroqueries comme celle-ci bien rodée Faites très attention. ⚠️

Ça s’est bien passé et le prix est assez attractif et ils sont assez dispos lorsqu’on arrive à les joindre…mais attention tout de même à bien vérifier tous les défauts de la voiture…. Meme les plus petits et les faire mentionner dans le constat de départ. Attention aussi, car lorsqu’ils viennent récupérer la voiture, ils n’hésitent pas à regarder sous la voiture lorsqu’ils ne voient rien d’autres à facturer sur la carrosserie !

Upon arriving at the expected time in Heraklion, we had to wait for an hour before our car was available. During this time, it was hard to get a hold of Drive365 and we were left standing around. When the car eventually arrived, the representative (George) was friendly and helpful. The car itself was spotless, and I was satisfied with the experience dispite the bumpy start. However, today marks the 1 month anniversary of the car being returned to Drive365, in spotless condition, with the agreed level of fuel, and the deposit on my credit card has still not been released. It is a large deposit and I find this unacceptable. Perhaps the fault lies with DiscoverCars, but it should not be my concern. Gys