I purchased Coldplay tickets yesterday. It said the order had gone through and even gave me an order number. I thought it was a bit odd that I didn't have an email confirmation so messaged Ticket Factory on Facebook. They are now saying my order didn't go through even thought it said it did and the money has been taken from my bank. Have messaged them again but not having any replies. I am so upset and don't know what to do.

Horrendous - Shame on the LTA for using this company. No attempt to help or interest in finding a solution. No manager, no contact details for the event organiser and a clear open contempt for customers, sounds a good company to me! The company is a waste of space and I would avoid any event who use TheTicketFactory.

I booked tickets for a festival in 2021 - it got postponed and I asked for a refund - more than once - but got no response to my emails - via their customer contact form - really bad service - wouldn't use them again

No tickets 1 week before the concert even thought tickets pruchased 6 months ago. Cannot get through to customer service. Just get an automated reply . DO NOT USE The Ticket Factory . Totally Unprofessional

absolutely disgusted with ticket factory , i bought tickets to the premier league darts in 2020 and obviously they were cancelled because of covid ,not my fault along with five seconds of summer tickets also cancelled , i had received new five sos tickets to attend which I did in deed but received nothing for the darts , I have rang the Utilita Arena today and asked about the tickets to be told the event was in March 22 and the event has passed ,m I was not made aware in any way this event was taking place and received not correspondence regarding the tickets at all I received new tickets for 5 sos and nothing for the darts , the call centre was rude and couldnt have cared less and in effect put the phone down . I was told that it was my responsibility to find about the event why is that exactly it was cancelled through no fault of my own so when does the even organiser take rewsponsibitly then.

No compassion for customers. Waste of £130 on tickets and the customer service team were awful, did not help me at all. Do not use these!

I have tried to call Ticket Factory on many occasions but I can never get past the tedious music. Their customer service is appalling.

I would like to say a massive thank you to the staff at Hampton by Hilton Birmingham Broad Street (Birmingham) for being so caring and understanding. My 14 year old daughter and I had checked in yesterday to stay over as we were going to the Ashanti, Trey Songz with Special Guest Mario at the Utilita Arena Birmingham. Unfortunately things took a turn for the worse at the Las Iguanas Brindley place restaurant before the show and I had an issue with my heart, dizziness and passed out. Heartbreaking this meant that after months of getting excited we couldn't attend as I was blue lit by ambulance to the City Hospital and still here now. My daughter was heartbroken and I was gutted too as was looking forward so much to seeing Ashanti Official after all these years. Fortunately the Hampton were extremely understanding and caring and offered me a full refund unlike the Utilita Arena Birmingham and The Ticket Factory who have advised me they can't refund or give me credit towards a future concert/show at Utilita or Resorts world due to me not taking out the insurance cover. I can't control a last minute heart problem that raised out the blue but it seems the Ticket Factory and Utilita Bham are not very customer friendly and not understanding and caring about customers who have faced a very serious medical emergency just a couple fo hours before the event and locally at Brindley place. Saddens me that such a big event venue and ticket factory who we use regularly for shows and concerts and the Utilita and Resorts World Arena can be so uncaring. Thank you Hamilton though. My daughter and I have been utterly devastated to not attend and were all there and ready too. Medical emergencies with your heart and out the blue can't be at fault for this surely!

Booking was difficult. Website did not work. Now booked. But. Trying to advise cannot attend event today due to illness of one member of party. Cannot find link on website to simply do this. Phone number eventually found but not working.. Now found another number. Calls charged for. Once got through on phone advisor was really helpful.

Virtually impossible to get through to their disability line and when I did I was given poor information. Turned up for a twice rebooked show at the booking office at 1630 as advised only to be told I had to wait to scan in normally after 1800 then ask for disabled assistance. When I got back to the booking office they were unable to find a disabled space for my wife and we ended up going home again. My wallet says never again for the Arena at the NEC. What a surprise that they also make it impossible to raise a complaint about them.

Not sure the RHS should be associated with this company, impossible to get through on phone lines.

Have expensive tickets to see "War of the Worlds" bought pre Covid. The dates have moved a couple of times. As luck would have it we have Covid and cannot attend - refund denied and was told that they are checking for Covid on the door so we wouldn't be allowed in (not that I would). Nearly £200 down the pan - the worst customer service

Placed an order for four tickets to Royal Windsor Horse Show, order reference 12427282. The payment of £113.55 was charged to my account twice. I spoke with a customer services advisor named Charlie who during two telephone conversations failed to provide an apology, or any further information as to how this issue will be resolved. I have requested a refund for one of the transactions, but have been told that I am not "guaranteed" any refund and that it "needs to be looked into". I have offered to provide evidence of the duplicate payment in the form of a bank statement but Charlie was unable to provide an email address, or to put me through to management to discuss further, apparently the managers do not have telephone lines? Very disappointing experience and would avoid using the company again in the future. Hopefully by writing a review on here the company may actually address the issue, rather than requested I fill in multiple "contact us" forms on their website for them to ignore.

Bought tickets on 2 November for Disney on Ice on 31 Dec 2021. Should have guessed something was dodgy when they wouldn't take my credit card, just my debit card. Email confirmation on 3 November, and bank shows they took my money on 3 November. Email confirmation on 17 December saying all was going ahead at the venue, COVID protocols etc etc. Come 31 Dec, day of the show, no tickets. No email or any communication from Ticket Factory. No one answering phones. Some very disappointed 6 year olds. And almost £200 gone. Disney should be appalled that their name is being dragged down with these guys.

Having complained about entrance to resorlt world birmingham.Was going round in circles from box office ticket factory given phone numbers.Told to complain on line,which I have done still no answer.Why are you not able to speak to anyone any more.😠

Excellent customer service when I made an error and duplicated tickets due to the delay from the Covid pandemic.

Booked tickets for Malvern Autumn show. E-ticket shows wrong date - may have been my mistake in pressing Friday instead of Sunday - but you would think it would be easy to correct. However you just cannot contact them - email has 48 hour turn round and will be too late and have been waiting for phone to be answered for 50 minutes.

Unprofessional, unresponsive and unavailable

I was on the phone at 10:00 this morning on your accessibility line to book 4 tickets for Foo Fighters at the Emirates Old Trafford, Manchester, for Saturday, 25/06/2022, for my Wife and I and our 2 children. My eldest Son is visually impaired and registered partially sighted but his dream is to see the Foo Fighters. I queued for 20 minutes and spoke to Alex and explained my Son's disability. I was speaking to Alex for about 7, 8 minutes, who said there were 4 seats available and was in the process of booking them for me but said he just needed to put me on hold but instead disconnected the call???!!! I then queued for 1 hour 40 minutes, to have the phone answered by another agent, to then hang up when I started talking???!!! I then queued for another 2 hours and the line went dead???!!! I am now queuing again, so please, please, please, help me. I am really upset and angry that my call was disconnected when I had 4 tickets. This means the world to my Son and for you to cut me off after being told 4 tickets available for me, to then not even contact me back, is absolutely disgusting.

Absolute crooks. Refused to offer refund for tickets purchased well in advance of event. Person who got back to me replied later than their stated response time and could barely spell. Please AVOID AVOID AVOID these people if you can it will only end in tears.