hearing aids didn't work-constant feedback at all volume levels. returned- tried 4 times to get my money back over 5 months-still not back in spite of returning exactly as they said. They have a record of my communications and cc info. They are either horribly inefficient, run out of money or are scammers. They will be very sorry when I am through with them legally. If I were you I wouldn't order from them at least from my experience.

I bought these hearing aids but was not satisfied with my experience so returned them on February 28th. I have sent several emails inquiring about my refund and have been reassured that they were expediting my refund. No refund yet and it is May 20th. Buyer beware.

I am guessing the negative reviews are all on the mark. I made the purchase about 5 or 6 weeks ago and all I get is more emails suggesting I buy. I emailed back asking where mine were and got a response - soon. Well that was 5/7/2023 and soon has not come. I am wondering if these people are even in business..other collecting credit card numbers

I ordered a pair in early march but it wasn't as described. I returned them right after receiving them .I've called several times about my refund and have heard every excuse they can come up with.was even told it was refunded and turns out that was also not true. Please be careful because if you have to return them you might not live long enough to receive your refund.this company does not do as they advertise.Well I've once again been told my refund was issued which by the way isn't accurate. I've already checked with the credit card company. Was told just yesterday it wasn't issued back to the card.so wherever the bossa received their information its not accurate. Maybe you need to do in depth investigation into the numerous problems you're having with several refunds. As my grandfather said you're only as good as your word

I was very helped by the tool because I could listen again, since last year I couldn't hear because of an accident at that time I was very down because I couldn't hear again until I was recommended to buy a tool at bossahearing I tried this tool it is very comfortable to wear for everyday use and the quality is very good a few times it fell but it is still alive, this is very good quality and the price is very affordable

I recently purchased the ProTon Plus+ hearing aid from BossaHearing and it has been life-changing. The improvement to my hearing level is remarkable. The customer support is top-notch and the shipment was quick. The quality of the product is excellent and the price is reasonable. I highly recommend BossaHearing to anyone with hearing problems.

I bought the hearing aids in March. They were too big for my ears so I returned them because me 20 something dollars to make sure they were sent back the correct way as of today May 14 I haven’t had a credit. This company does not refund your money as soon as possible, I also got charge for the extended warranty that I did order but was not credited. I didn’t use the warranty so I don’t know what was the problem was I am very unsatisfied with the customer service the return policy, the hearing aids, which were not me as good as I thought , I would not recommend this company and he’s hearing aids to anyone.

I have been waiting for a refund for the hearing aids I returned in January. The return arrived at Bossa on January 27, 2023. I have reached out several and received a same day response. However, once again it has been referred to the Finance Department. It has been over three months. Not confident I will see a refund anytime soon. Very dissatisfied with the experience.

Purchased 2/3/23. Order 73515. Returned as instructed with tracking number on 2/28/23.Have communicated to their support several times. Each time they have assured me I will be refunded my $136.47. It is now nearing two months since my return with no refund. The product didn't work. The earplugs didn't fit. This company is a sham.

Promised a 45 day return policy the hearing aids did not work for me. I sent them back as directed they received them on March 20th and I have not received a refund yet 5/7/2023. I have contacted them several times and get the run around. Now I have to take legal action or kiss my money good by. Don't waste yours

They replied to my 1 star review about my not being refunded for the crappy hearing aids and they stated that they issued a refund and that is a lie. Stay away from these crooks. (My Opinion) They replied that they have requested other information from me. Lies. I have not received any such request.

I received my hearing aids and was disappointed that they did not relieve my tinnitus. I sent them back for a refund (one pair never used and the box was unopened). I have not heard back from the company since November 2022. Buy elsewhere

I bought 2 pairs, of hearing aids(first pair was too weak for my loss) They sold me a, "stronger" pair, to no avail. I sent them back, and they got them, April 7th, 2023. They stated I would have my refund, within 15 working days from receipt of aids. I still haven't gotten my refund and all they do is, "escalate" to the billing. Last week(April 26th) They stated I would have my money on May 3rd. NOTHING! Just got done with email, and got the same, "escalate to billing" lie.

Ordered a pair of the mini 5's for my wife from Bossa. When they arrived (which took some time), we tried to work with them but they were difficult at best. To start, they would not stay in her ears, constantly kept falling out. Extremely difficult to adjust the volume...and was impossible to do so in changing sound environments. When she did have them in, they kept constantly giving feedback which I could hear from a distance (without my real hearing aids in). After about 2 1/2 weeks of fighting with them she asked me to return them which I did. (and I did not appreciate having to pay for the shipping back...bad business). Got confirmation from Bossa that they had received them back...waited close to two months, had not seen a credit back on my credit card. Called the company...they assured me that it would be taken care of within 24 hours...yeah, right. Have contacted them on several occasions with the same response. Contacted American Express...while it was close to the allotted time to expire on making a claim, they did honor it, credited my account and charging Bossa back. I wear real hearing aids...yes, I spent $6,000.00 for them but in my business I can ill afford to screw around with wannabe companies...plus the fact I have 10 year support and no questions asked. My wife asked me if she could try another company...I said not only no but heck no. Fake product, dishonest company...I wish I could give them a negative rating, but I can't and can't even give them a zero so 1 is all I can work with

This is not an honest business. I returned the product that I did not use within their policy limits. They will not issue a refund credit to my credit card. I can no longer dispute the card charge because it is over 60 days. I believe this is intentional by the company. The charge cannot be charged-back now by credit card bank. Hello Bossa Customer Care, As of 5/3/2023 I' am still waiting for a refund for the returned device your received. Thank you As of 5/17/2023 I send Bossa weekly emails requesting a refund for the returned unused device. I have not received a refund and there Support Team continues to lie to me that the Finance Department will isuue a refund soon.

didnt like them asked for a refund. Finally got a response that wouldn't even let me reply that said "has this been addressed? " The answer is no. Stay away from these guys, bad news

I purchased two sets, the second one cause issues for my sister. Hard to remove, didn't seem to fit. Her's I'm donating to a Vietnam Veteran. My set has taken time to adjust but I have that under control the right one seems too big for my ear. For the price I certainly recommend them.

I received my hearing aides and was disappointed when they did not work for me volume to hard to use. Called for return # received and sent item back. I waited the 10-15 days for a refund that never came. I emailed them and the response I recieved was if missing parts not a complete refund, I understand that, at the end they said if the volume doesn't work then no refund. WHAT? Ive tried emailing them back and have had zero response. would not recommend to anyone.

Deceptive practices, relentless advertising emails, trying to upsell your purchase, trying to get a refund and they just keep telling me wait, wait longer. I paid for priority processing and at 9 days it still wasn't sent out. I tried to cancel my order and suddenly it was sent and it was send by first class mail. They told me 10-15 days for a refund from the day they got it back and it has been 18 days and they keep saying wait longer. The 20th day I got go partial refund, they did not refund $9.97 priority processing fee, I contacted them because I asked for a refund before it left their warehouse. I got the same we will forward it to the financial department. I might improve my rating if they do refund the rest of my money in a timely manner without me having to email them again. The 5 star Trustpilot rating is fake image, they have a 2.8 if you look on here as of today. BBB.org gives them an F rating. Run from Bossa Hearing there are other options. Filed a BBB complaint, FTC Complaint and American Express dispute.

WORST COMPANY EVER! I purchased a pair of hearing aids and 2 weeks later the hearing aids completely stopped working. I contacted customer support, but they were NO help. It's clear they could careless about their customers. I will never spend another penny with this company