Customer service has been excellent. A very reliable company and no issues. Would recommend.

I am in the same boat of everyone else. Sent my back in prestine condition in December and as of end of February still no refund. I also had to pay to return them. Sound was horrible. Loud high pitch sound.

awful these hearing aids make it worse to hear all I hear is static and muffled sound, WASTE OF MONEY i tried charging adjusting nothing works

Umm no idea it would cost an extra 25.00 for customs beware when you order.

Had to send them back on Jan 16, 2024. They received them Jan 22, 2024. Have texted them several times about my refund, but they just give me the runaround but NO REFUND as of today. They have stopped answering my emails too!

Bossa Hearing aids are a revelation. They've revolutionized my hearing experience!

It appears there is no intent to ship order. This would be in line with other customer complaints. I will cancel order and put charge in dispute with credit card company. Reputable companies do NOT charge until shipment. John Youngblood

The end of October last year, I returned hearing aids because they were too large & irritated my ear canals. After numerous calls, emails & chats, I finally received all but $5.23 of my refund in 3 installments. At this point, I’m so over dealing with this clip joint that I’m going to call it the cost of a learning experience. DO NOT deal with this outfit unless you want months of aggravation. Shameful they prey on seniors.

The PROTON MAX is totally amazing and far superior to the $6000 hearing aids I purchased 4 years ago. I have been enjoying them for 6 months now, and so very happy with them.

Bossa has responded to everything I've ask. I've had good luck with Bossa aids. In comparison they do just as good as my$6000 aids. I believe they are a great product. I had to have a $300 repair done on my resound aids. I've been wearing each brand everyother day to get comparisons. THANK YOU BOSSA FOR YOUR GREAT PRODUCT!!!

I placed an order on 1/20/24. My credit card was charged $163.21. It is 2/14/24. I HAVE NOT YET RECEIVED THE HEARING AIDS OR A REASON FOR THE DELAY. You claim that you ship in 5 to 7 days. Please email the reason for the delay in shipment.

Purchased TX-5 hearing aid (advertised with 45-day full money-back guarantee) in 12/7/22. Product did not fit well and did not really perform very well either. So we returned the product 12/29/22. Received confirmation of receipt by Bossa 1/9/23. We contacted Bossa SIX times between January and May 2023 asking for status of refund and always received a prompt reply saying the refund will be made, just give us more time, so sorry. Tired of wasting our time after that and threw in the towel. Not really worth the trouble of taking legal action for $85 product, so I guess we will just chalk this one up to experience.

Hearing aids came. All they did was amplify sounds and very little noise reduction. I couldn’t turn the hearing aids down enough. I followed all of the instructions to return. I was told it would take 10-15 business days to get my refund. I wrote numerous emails and called twice. Today it’s over a month that they got the package and yet no refund. I was told on the phone it would be another 4 days before they got back to me regarding my refund. This is a bad way to conduct business.

I ordered these hearing aids and when I did not receive or get any confirmation of the order other than the charge to my credit card I notified them that I wished to cancel my order and requested a refund. They said that this could take up to 72 hours. That was a month ago and I have notified them numerous times now.. all I get are empty promises. Companies who scam the elderly or people with hearing impairment should be more closely monitored. Very disappointing.

Purchased these hearing aides, arrived in a reasonable time, were not suitable. Followed all directions to return. Never heard further or received any refund to spite USPS comfirmation of delivery and phone calls.

I purchased bossa hearing aids online in December and have still not received them. I have emailed the company several times asking for a refund, but they refuse to refund me! I am literally at a loss. No hearing aids and no refund.

This is the worst hearing aids I’ve ever had

They ran an advertisement suggesting that children use their product. This is dangerous and illegal.

Worst company to deal with. Bought their most expensive hearing aids. Delivery was on point. Audio quality is poor. Tinny sound. Almost no noise reduction. Third day, the right hearing aid stopped working. Contacted customer service via email to return items well within their 45 day return policy (it was only 5 days). Emailed three times...never received a refund. They acknowledge receiving the return. I have documentation since the end of November 2023 of the return shipment and them signing for it... and here it is February 2024 and still no refund, despite them supposedly checking with their billing department. I disputed the charge on my credit card and they've taken care of it...but this is the most unrepeatable company I've ever dealt with.

Product was simple and easy to use. I started hearing things I hadn't heard in years. I didn't know what to expect after being quoted nearly 8 thousand dollars and opting for these reasonably priced over the counter the counter hearing aids. Would recommend these devices for anyone with hearing loss.02