Great service and super quick delivery. Product was recommended by both my electrician and builder.

Superb Service and helpful staff. Thank you.

I got fast and useful advice on an issue that no one seems to understand or want to help on. David went above and beyond explaining what equipment would help.

Easy to use web site, had exactly what I was looking for at a good price. Delivery was quick and efficient. Will definitely use again

Good product. Reasonable price. Delivered on time

They are very professional, easy deal, easy website and delivery on time always. These guys will not delay your work. Thanks again.

Website is not clear. Option for next day delishould be removed after 4pm. Also next day delivery didn't happen at all. No idea if the product works yet hope it does.

Easy to use website and a really helpful customer support team

I had a great experience talking to Gary Grant for my underfloor heating purchase. He was knowledgeable, professional, and provided excellent customer service from start to finish. Gary took the time to understand my needs, explained the options clearly, and guided me to the best choice without any pressure. The system has been installed smoothly, works perfectly, and I’m very satisfied with the overall experience. I highly recommend Gary for his expertise and commitment to customer satisfaction.

Very fast delivery and product was exactly what I expected.

Good service

Fast delivery, great product

Very helpful team, rapid delivery, will use again

Great product and really quick delivery Perfect.

Ordered online everything came as it should. Very fast delivery. Will use this company again

I rarely leave reviews, but I feel compelled to share my recent experience with this company after a purchase that has left me extremely dissatisfied and concerned. I invested over £4,500 in underfloor heating, plus an additional 15 bags of self-levelling compound, which included latex. It's been over three weeks since the installation, and the strong latex smell is still permeating throughout the house. As a parent of young children, aged 3 and 5, this lingering odor is more than just an inconvenience—it's a serious concern for their health. Given that the underfloor heating has yet to be turned on, I’m anxious about the potential impact of this smell once the system is operational. To address the issue, I reached out to the company to see if they could offer a better price on a self-levelling compound without latex. Unfortunately, I was met with unhelpful responses. They claimed they were unaware that latex could leave such a persistent smell and were unable to differentiate between the types of self-levelling compounds. This is despite their earlier assurances that they were well-versed in their products and provided thorough advice before making the sale. It seems that once they had my money, their level of knowledge and customer service significantly declined. I feel like I was misled and left in a difficult situation without any support or solutions. I strongly advise anyone considering a purchase from this company to think twice. The lack of support and inadequate knowledge after the sale has left me feeling deeply frustrated and concerned about the well-being of my family.

great information, good product range and super fast and convenient service as always

Quick delivery, product as described and excellent Customer Service. One of the bags of grout was split when it got to me, but the company immediately sent a replacement that arrived the next day, resolving the issue quickly and with no fuss.

We were pleased to order our purchases online from The Underfloor Heating Store as the items were, much cheaper compared to other stores. We were, also happy that The Underfloor Heating Store had uploaded several promotional educational tools, reviewing installations of different underfloor heating. We purchased 36 ProWarmTM Tile Backer Board 6mm to 50mm - BACKER-PRO 2 ProWarmTM Electric Underfloor Heating Mat Kit and 2 ProWarmTM ProTouch-E WiFi Smart. We were happy with the aftercare service from the Customer Service department

Laminon was easy to use with underfloor heating One delivery was late but refunded Thanks