Delivery failed, I suspect to the incorrect address two days after the required delivery date

Very efficient delivery service, beautiful flowers & packaging Customer Services not so good as I did email about not being able to use first time user discount and didn’t get a reply …

flowers died next day

My Valentines roses were delivered on 14th Feb and were absolutely STUNNING. So fresh and beautiful. My Partner was so pleased that I was so thrilled with them, and will definitely use them in the future :) Thank you FlowerBX for making my day extra special with my gorgeous delivery.

Terrific service provided by the company. Quality flowers that look and smell amazing. Had a small issue with one delivery and the team responded very fast and efficiently to rectify the problem with no issues

The most important part - My partner loves the Roses and the vase is a perfect addition .... Now onto the Candle, just wow the smell is amazing (TUBEROSE). I will 100% be recommending Flowerbx to my friends and family.... Finally big shout out to the customer service, super helpful. Thanks again. Luke

My husband ordered me some red roses as a surprise for valentines day. To my shock half of them look dead all curled up and splits in the petals I was so upset to tell him of the state they arrived in. My husband got in touch to only be told to peel outer layer off. £90 for flowers to be told do it yourself. This is shocking customer service and left with dead very expensive flowers Update: Order number 689641

RED ROSES ARRIVED AND LOOKED HALF DEAD - THESE COST AROUND £190 AND I WAS ADVISED I NEEDED TO PEAL THE OUTER LAYER OF ALL 50 ROSES FOR THEM TO LOOK FRESHER. WHY AM I PAYING £190 FOR THIS?? THIS ISNT MY JOB ESPECIALLY FOR THE COST. I UNDERSTAND THIS SHOULD BE DONE A COUPLE DAYS AFTER PURCHASE BUT TO SPEND THAT AMOUNT OF MONEY FOR THEM TO ARRIVE LOOKING LOOKING HALF DEAD IS NOT ACCPETABLE. THIS WAS A VERY DISAPOITNTING GIFT. TO THEN BE OFFERED ONLY £40 OF THE £190 NOR TO BE OFFERED A FRESH BUNCH IS POOR. TERRIBLE CUSTOMER SERVICE TOO - PARTNER PRE BOOKED 50 FLOWERS FOR VALENTINES DAY AND COMMUNICATION ON THE DAY WAS RUDE AND VERY DELAYED.

Do not use this company if its for an occasion. I ordered flowers to my partners house for valentines day, the delivery time was 2-4PM. I called the delivery driver at 5PM when he still hadn't arrived but I could see he was 5 mins away on the map. His answer was "I got out of bed late and it's my first day" when I asked if he was coming soon as my partner was under time pressure to leave. She waited until 6.40PM at which time she had to leave, he was still 5 mins away on the map but stopped accepting my phone calls. I got a notification that they were delivered at 8PM (who wants flowers at 8PM on valentines day???) and when we opened them upon return they were wilted and brown. Shockingly bad customer service for the price and I'm yet to hear back from anyone at the company. Will not use again.

Beautiful high quality stems

Their flowers are fabulous but the purchasing part of the website is not intuitive and I dislike using it. They have tried to make it better but have not yet succeeded.

All went well - beautiful tulips this time

Flowers did not arrive on delivery date. Contact person did not reply by phone or email until midday the following day to help rectify, as the flowers were ordered for a dinner party. Horrible customer service.

Made a mistake on my order, contacted them and they fixed it in a matter of hours

Beautiful white hyacinths purchased as a gift. I made an error on my order, thereby duplicating my order, Giulia helped address my mistake very quickly and efficiently resolved my issue. The giftee was over the moon with the flowers saying they smelt amazing

Flowers did not arrive!

i mistakenly put the wrong delivery date but customer service was very accommodating and helpful. thank you!

Incredible flower company. Have ordered several times and always had amazing feedback from the people I sent bouquets to. Flowers genuinely are as breathtaking as shown on the website! Very fresh and last for much longer than expected. Wish I’d known about them when I was organising flowers for my wedding!

The stems of lily’s were full of flowers and incredibly fresh they look just cut 3 days later.

customer service needs to be better - part of my order did not arrive and was told by the driver this was because they were out of stock - I was not informed by email or phone - inconvenient because I chose three types of flowers to go with each other and I ended up with two almost the same and not the third - needs to be more communication with the customer when these things happen to see if they should still go ahead with part of an order or let the customer decide if they would like to choose something different - its also impossible to get to speak to someone without having to wait a few hours for them to get back to you..