Very fast delivery and fabulous quality. I will definitely be using Houseloogy again.

I received an excellent service.

Slight problem with delivery (not the fault of houseology) but Normann Copenhagen glasses arrived safe and sound. A lovely set of glasses competitively priced. Excellent service.

Item was delivered as promised, no delays, in good condition and is completely satisfactory. I would recommend the firm.

Excellent service and products!

So far so good. Looks like a great quality product and arrived within promised timelines.

Great customer service, would recommend to anyone. I have ordered from houseology several times and will do again.

I waited a few weeks for my goods and when they arrived they were broken! I now have to wait another few weeks yet again. Very frustrating!

Update of initial review, below - from bad to good. From 1 - 4 stars. After my last review, I was contacted by Houseology's head of supply chain who took my issue seriously and resolved it rapidly, waiving their restocking charge as a gesture of goodwill. He also sent compelling pictures of the damage they had suffered from the fire which had impacted on my order, which he didn't have to do and which helped me to understand the challenges and disruption they had faced. I was impressed enough with that to agree to proceed with my open order which was delivered this week in good time, and good communication. I did have to prompt for updates on a couple of occasions but then they were forthcoming. This company does seem to be trying to improve on the areas of weakness highlighted in this forum. I will post about further experiences but at this time, they have redeemed themselves somewhat in my opinion. Happy I gave them a second chance. Hi #100082970 Ahhh! Oh dear, I do so wish that I had taken the time to review Houseology here before becoming involved with them as I see that the experience I have had with them is the normal one people seemed to have, but they seemed so professional and impressive from their website, brands and range. I fell head over heels in love with this store and ear marked several items to purchase from them - I had just been waiting to complete the work on my house. I have items in my basket that I was just ready to order, only failing to complete due to the current debacle I am embroiled in with this unbelievable company who frankly are giving a bad name to Eiccholtz; it is my interest in the EICCHOLTZ products that have led me to Houseology. I purchased the Eiccholtz infinity chandelier advertised at 77cm height which seemed fine for a room if 290cm in height, only to have it arrive and before you add the length of the chain, the chandelier and the tripod are just over 90cm, leaving less than 2metres available - barely 20cm clearance for a 6 foot person - my husband and brothers are 6 foot and over, so this was not going to work. I was crushingly disappointed and discussed with my builders and electricians options available. Long story short, I grudgingly accepted that it had to go back and contacted Houseology to let them know. At that time,I was not aware of a £50 return charge but they were quick to throw it in my face after interrogating me and basically implying that I was dumb, stupid, lying or all of the above. Could I send a picture to show that it was infact the right chandelier? Could I take a picture of the bar code? I pointed out that there was a picture of the item on the outside of the box and that it was down up them to ensure I had been sent the right item. After a 45minute long blistering conversation with two customer services representatives who were rude and less than helpful, and who kept insisting that this 77cm was from Eiccholtz themselves, they eventually promised to send out someone to do a collection and if they could prove that i was not stupid or lying and the item exceeded 77cm in height, they would refund the entire £700 - failing that, they would dock me £50. I was offended and annoyed. We had measured that chandelier, my husband, builders and I, hoping against hope. Houseology had failed me. I now need to source an alternative chandelier when I had already planned everything around this one! Anyway, I said fine, and just come and get it. That was more than 3 WEEKS ago. Not a dicky bird from Arrow XL who had delivered and whom they said would collect. I have contacted them 4/5 times and been told that Arrow XL had a fire and had a backlog. I was promised a call back on Monday gone. Nobody has called this whole time. They take 2 -3 days to get back to your emails. I have requested to speak to somebody senior and this request is not even acknowledged. I have another item that I ordered months ago for which I have been awaiting delivery, an Apignano bench which I love totally but I am now canceling this as I want nothing more to do with this outfit. I will order it from Sweetpea and Willow from whom I have also been ordering Eiccholtz items in parallel, and they have been superb, quick and friendly in all their dealings with me. Houseology presents so beautifully, fabulous website, huge range and exquisite products but their back end is a complete shambles. It must be being run out if someone's garage in spare time, but they are not cheap. It has been an awful experience and I would not recommend. I hate to say it but it's true. I have given every chance but it's not on. To save your stress levels, stay away.

I have to say I have experienced excellent customer service from Houseology. The light fitting I ordered arrived to them late from their supplier and they went out of their way to get the item to me on time so I'm delighted and well pleased with their efforts. I also experienced very good response times with their emails. The same person dealt with my query and followed it through until it was resolved (thank you Jason). Based on my own experience I would definitely recommend Houseology.

Absolutely appalling experience. Product two months late, appalling customer service (mis)managing expectations, and am now left with a part assembled table upturned on the floor, while customer services have left for the day and will 'be in touch' on Monday. The only thing that was vaguely efficient was the speed money was taken from our account.

the website sucked me in, high end goods and decent lead times. This is so far from the truth. I have placed 3 orders with this company. first order 2 weeks late. 2nd order 6 weeks late. foolishly I gave them another chance and placed a third order but did have the sense to establish with them that I had been a disappointed customer in the past and could they reassure me that there would be no delays. oh no they claimed no delays with this order. Nothing arrived, I chased it, they told me a delay, I cancelled the order and told them they have lost a customer, still no refund 14 days later. I have just called them and been told I will have the money back in 2 days time. Why so long to return money, it should be instant.

I have ordered twice from this company and on both occasions received my orders within the time given. In both cases I received tracking details and delivery occurred within the allotted time. Have to say that the service I received was beyond what I expect from an online company in 2017. Have recommended to my friends and family. Happy Shopping!

I ordered a console table from them in November last year and they immediately took my payment. The item was passed to their delivery company in early January, who then proceeded to miss the scheduled and confirmed delivery dates three times in a row. I told Houseology a couple of times that this was happening and they didn't do anything to help resolve the issue. When the item finally arrived on the fourth attempt it was really badly damaged. Now Houseology are telling me that they can't replace it until March (!!) but to top it all off they are insisting that I have to be in the house on a weekday to have the damaged item collected. They are not even prepared to pay a couple of quid extra to send me a courier on a weekend, after all the grief they've already put me through. Absolutely incredible. So to summarise: I have lost three entire days of my life waiting for deliveries that never arrived, they expect me to take a day off work (!!!) to collect an item that was damaged through no fault of mine, and they continue to sit on £400 of my hard earned money with a vague prospect of delivering the desired item four months after I ordered it. UPDATE: After holding on to my money for 5 more weeks (in total 16 weeks now!!) and missing another promised delivery date they just told me that there is a further delay of a few weeks. I have asked for a refund. This is just extremely, extremely poor. This company is not able to deliver the most basic service.

We ordered two lights from here at different times. Led to believe it was going to be before Christmas as I did order it in October. Then it's was can we get back to you after the new year. Bear in mind this time it had been put in the sale 150 pounds cheaper.No offer of a refund to the sale amount and It was then going to be another 4 week. I asked for my money back. The wife also ordered a lamp and today has just been told "it's been delayed" now not available for another 3 weeks and I don't believe a word that comes from this company. How anyone can run a business like this is beyond me. Avoid at all costs

We bought ten lights from this company over the course of twelve months- many of them arrived broken or not the correct item. Trying to get them replaced was a real issue. The delivery company would usually never call to collect -would just show up (usually when we weren't at home) and when we did arrange collection or delivery never arrived on the correct day. We purchased one expensive chandelier for over 3K - it arrived broken and the matching wall sconces arrived without shades- we did get a replacement chandelier finally but are still waiting the shades five months later!

It sells mirrors, but the real headline here is 'smoke and mirrors' . False lead times, failed deliveries and discontinued items offered for sale and payment taken. Want to return something ?? Good luck with that. Do not believe the b*** shown on the site re returns, just get ready for a battle and multiple emails. I am now entering 3rd week since request to return a table, from request to do so the process has been a shambles, first few days silence from the company, then 'we were looking into' ... Into what ? I purchase, you take money, you deliver, I have option to return, you collect if I take this option ....that's the marketing blah blah ?? Yes it is, but its not reality. eventually I get a call, great I can get collection arranged. But no, the caller is more interested in whether I will keep the table if they give me some discount. ermmmm No, that's why I asked to return it. So then I get a mail offering 2 collection dates - finally some progress - I confirm they are both convenient, you choose and confirm. One of the dates was yesterday, one is 30th. Guess what ? Yep, no collection, no response to my mail. Quite simply a disgrace of company, I am writing to all of the brands they represent, they would be better served by car boot sales. Shocking, shocking, shocking, avoid at all costs

This company seems to have a complete disregard for its customers. It's not often that I'm motivated enough to write an online review such as this, but Houseology has - and continues to - treat me appallingly. I bought two light fittings on 18th November 2016. The lights were described as "charcoal" in colour and were pictured on the website as very dark grey/black. A few days later I was given a delivery slot by Houseology and the courier (DPD) and rearranged my schedule to wait in for the goods. They never arrived. I was given another delivery slot on another day; again I waited in for the goods and again they never arrived (not at any point that day, let alone the one hour slot I'd been given). Third time lucky and the lights arrived. However, upon opening the packages I was frustrated to find that the lights were not at all as described. They were a very pale grey/matt silver colour. I contacted Houseology customer service and they asked me to provide a photo as proof. I did do and the customer service department agreed that the lights were not at all as described on the website. They arranged for the lights to be collected so that they could refund me. Guess what? More failed collections from DPD and more frustration. More emails to Houseology and more inconvenience. The lights were eventually collected on 16th December and I have the receipt from DPD to prove this. It is now the 7th January and I haven't been refunded the £125 I'm owed by this company. I have emailed them multiple times in that period and have been COMPLETELY ignored. In sheer frustration, I managed to find a phone number for them this morning and have just spoken to someone. She nonchalantly told me that there were "some delays" due to Christmas and she'd need to check that the goods were back in the warehouse (but can't do that now until Monday). She acknowledged that I had multiple unanswered emails. It would appear that there is no process whatsoever to track returned goods and ensure that customers are refunded and accounts are dealt with. Or is it deliberate, and they rely on a proportion of customers never checking their bank statements? Based on the whole customer service experience, I have to conclude it is sheer incompetence rather than maliciousness, but I'm not sure which is worse. This is not the first time I have had a poor experience with this website. I thought I'd give them a second chance but I'm now regretting it. Steer well clear of this company!!

When my purchases didn't turn up, I found/saw the poor experiences of others here & had a heartsink moment. I emailed Houseology who responded promptly, with a clear explanation that one of the two items had a 2 week lead time that I had overlooked. Emails were sent detailing the delivery date, further notification of delivery was given. Parcel turned up exactly when they said it would. They handled my concerns very well; my one experience has been a positive one.

I ordered a console table from this company on 15th October with an estimated delivery date of 3rd November. I placed my order paid my money of over £1300. By 3rd November no call, email or delivery confirming status of my delivery when I attempted to track online the only info provided was "processing" I attempted to leave a message online and access live chat. No response until I telephoned the company direct on 7th November 2016. It was clear that the person dealing with my call had no idea about my Order and undertook to investigate. Only then was I advised of a delay to 19th December which I would not have known about had I not persevered in contacting this company. I received a discount of £300, an apology and assurance the goods would arriving into the UK 12th December and would be delivered 19th December 2016. By 17th December despite their clear failure no update provided either online or by the company that the goods were to be delivered. In short no customer service whatsoever. I tried to access by email, live chat and telephone call took me 1 hour 15 mins before I was able to speak with someone. Eventually managed to speak with Lindsay Williams who advised that she was the Customer Service Manager. When I highlighted my concerns Ms Williams immediately apologised and was polite throughout my call with her. Ms Williams again had no idea as to the status of my delivery but undertook to investigate. (Slightly alarming given the woman's job title). and would not have dealt with it in any any until the proposed delivery date had passed at which time I was advised that the delay would be flagged up on their system. What became clear during this call is that there is no actual pro-active steps taken by this company to meet their unrealistic delivery dates that they provide. The only excuse offered is mis information from their supplier so essentially it is the supplier's fault that this company did not pro actively manage the delivery of these goods and failed to advise the customer or provide an opportunity to cancel the order in light of the delay. Ms Williams undertook to investigate and revert to me Monday 19th December. I received a call from Ms Williams with yet another apology advising that the goods would now not be available until the end of January. Again all the suppliers fault that this company failed to proactively manage this order. I have requested full refund and await same. Appalling customer service coupled with complete apathy as the inconvenience and bad service provided. I certainly will not deal with this company again.