Waited 9 weeks for the sofa to arrive, decided to cancel the order Sadly I have had the unpleasant experience dealing with what seemed on social media a brilliant company with great products - We chose to order their Bouclé Curved Sofa in May 28th upon emailing if the lead time will be 6 weeks we were told on instagram this is the case and also followed with an email and got double confirmation from Charlie it will arrive with us in mid July, here we are and the delivery date passed we heard nothing back and contacted them to be told there are delays, upon pressing on the matter the reality was that we will be not receiving the sofa until 2nd week of August at the earliest.Making it a 12 week wait and not 6 weeks as advertised upon purchase. Doubling your lead time and not contacting us with any updates but having to chase is just frustrating and disappointing. We asked to have the order cancelled as we have a shoot next week and are left without a sofa and 3 months wasted.

It started off well, I placed the order with Six The Residence after finding them on Instagram and knew the dining chairs would be delivered at the end of June. Fast forward to today. The chairs were delivered 3 weeks late and there were 3 occasions on which Charlie stated when delivery was due and each time they never showed up. I tried calling the courier company with no success - they just kept me on hold. After the third ‘no show’ delivery on Monday past I requested a refund on delivery as I was peeved off. Especially as I had paid the normal delivery cost PLUS an additional £95.05 required to get them to Northern Ireland. Charlie initially ignored the refund request via email and then after a 2nd prompt from me he said a refund would not be offered on this occasion and the delay was due to Brexit. Just a shoddy excuse as I’ve received pallet deliveries from Mandarin Stone in the UK and from my work suppliers in Holland and across Europe within a 1-3 day delivery window from date of shipment, not 3 weeks. A lot of time was wasted on my part chasing this and that of my poor mum’s that had to wait around my home for just over 8 hours on one of the 3 ‘no show deliveries’. It took the shine off getting the new chairs and a refund on delivery should of been offered as a goodwill gesture. For a company that markets themselves as high end, they really fell short on service and delivery. Also the customer service number on their website seems to be permanently engaged. A phone number just for show. Really disappointed and wouldn’t recommend.

Great contemporary furniture for discerning purists who love good design, beautiful craftsmanship and excellent customer service.... and for a price that is affordable. Am loving my dining chair and plan to order more !

Fantastic looking chair and very comfortable.

Charlie has been very helpful with keeping me up to date with what is going on with my order. Super helpful and the items are beautifully made! If you are thinking of getting something do it! You won’t regret the item at all.

The company were great at answering all my questions on Instagram and by email and kept me up to date when I asked about the delays to delivery. This was out of their control due to Covid etc but I once I got them they were just as the photos showed and quality is very good. I would purchase from them again.

Love my chair thank you

We absolutely loved our new cane-teak dining chairs. Excellent quality. Perfect addition for mid-century modern style homes. Each chair arrived with individual well packed boxes and arrived right on time. Thank you so much.

The product is amazing quality, and the customer service is brilliant, always keeping you informed along the way of any delivery process.

Lounge chrome chair received well wrapped. Excellent quality, really pleased with it. Great customer service via email. Arranging a delivery slot wasn't as flexible as I'd have liked given the cost of it but the product is so good I would definitely bu from them again.

Such good quality! Made with love.filled my living room with style and coolness! Great price

Ordering service was excellent and the item was delivered by hand a day after the order was placed! Thank you so much for such prompt and personal service. The item itself was also just as expected and beautifully finished.

Fantastic boucle sofa. Simple delivery process and couriers very helpful.

Excellent service

Excellent, flexible and friendly service

Absolutely satisfied with the purchase and amazing customer service (friendly too!) Their delivery was also satisfactory and came very quick after being dispatched, with a given email of the delivery time slot!

Gorgeous chairs and amazing service. Highly recommend

Super happy with my boucle chairs and the service provided by Six The Residence. The quality of the chairs is excellent and they’re just as per the website. I’ll definitely order from this company again.

I am an interior designer and the 2 kangourou chairs are looking really good in my current project! I can wait to use six the residence again. Good customer service too. Sandrine

The whole ordering process with Six The Residence was impeccable. Delivery time was 4 days and so much faster than I was expecting (especially for furniture). Their team kept me up to date every step of the way and their in house delivery team was so helpful. The quality of the chair is absolutely unmatched and it looks stunning in my home. Thank you for everything, would definitely recommend and will 100% be placing more orders in the future.