When I email tinhat, they have been efficient on amending my insurance and pay dates. They reply very promptly.

Absolutely appalling service! Impossible to speak with someone! I've been without a phone for 3 months! Every automated email response says they will get back to you within 15 working days - they don't! Deliberately sending us round in circles to obtain fictitious documents/information just to avoid paying out!!! Avoid at all costs!!! ******UPDATE***** Tinhat have responded to my Google review providing a phone number which doesn't get answered and an email address still telling me to wait a further 7 WORKING DAYS! I've been without a phone since October! We're rapidly approaching February, I'm not sure anyone at your company is working ANY DAYS! *****UPDATE***** It's Monday 6th February. I still don't have a phone. I've still not physically spoken to anyone as the phone never gets answered!! I got an email saying something about 're opening my case!!! I've no idea why it would need to be reopened as it should NEVER have been closed considering I've had no contact or resolution!! This company is honestly the worst I've ever had the misfortune of dealing with! They just ignore and ignore and hope that you give up and go away - all the while collecting their monthly premium. Absolutely disgusting.

Have used tinhat to ensure my sons phone for a few years. Fortunately I havent had to call on them, so cannot comment on that side of their performance, however have always found them quick responding, proffesional and helpful. Cancelled policy today as cover no longer required and again dealt with quickly and efficiently by Avtar.

I have been using Tinhat for the past 2 years. No problems at all. Highly recommended for peace of mind. Just contacted Avtar to change the policy for my daughters new phone which he processed swiftly with no drama making the service very easy to use. Thank you Avtar!!

The fast response I have had and the easy way to fix my issue was perfect for me

Do not insure with tin hat. You will be ringing them time and time again with them trying to fob you off. Wasted so much time on the phone with them I could of just bought a new one. I had everything they needed and they just kept trying to tell me I wasn't insured on my headphone for a headphone policy madness. Did get there in the end but WOW CON REALLY

Sent an email with regards to changing the phone i wanted to ensure. Received an email back straight away from Mohammed Khan who was really helpful and changed the item I wanted to insure as soon as he had the details. Very fast response and great customer service. Thankyou

I got a quick and polite response to my email. My policy was amended in the way that I wished with zero fuss. Thank you.

Avtar sorted my insurance quickly and efficiently, I would recommend

Mohammed sorted my policy so my new phone was covered. Very fast response and sorted promptly Thankyou

Excellent company with first class customer service

Mohammed was great help! Thank you very much

Communication has been horrendous. I have sent email after email for a response and decision on our claim. Not even the courtesy of a reply. I will be phoning tomorrow for answers....lets just hope I dont have to be on hold for 45 minutes like the last time I had to call!! Shocking customer service.

Very helpful

I contacted Tinhat and spoke to Mohammed. My auto renewal had been declined due to replacement credit card. Mohammed dealt with it quickly and efficiently and updated my renewal. Well done.

Great and fast service from Mohammed - he helped me to move my policy from my old phone to new very quickly and efficiently, with no extra premium! Thanks for the help and quick action. I also like how Tinhat let you insure refurbished phones, as other companies don't let you do this. Also the worldwide cover is great! Thanks Mohammed

Great customer service from Avtar..very professional and fast 👏

I’ve been with Tinhat for years and can honestly say they have been a breeze to deal with. Easy to change and update details. Brilliant and quick customer service.

I received very helpful and prompt service from Muhammed Khan. He answered all my questions via e-mail and was very clear and patient with me! Brilliant service.

So, I spoke to Mo on the phone who was very helpful and gave me a quick summary of my policy concerning items insured with company.