Great and prompt service.

A bag of dried mushrooms I ordered was filled with tiny bugs. The package was sealed. I discovered the bugs when I went to open the still sealed package about 8 months after I purchased it. I requested a replacement or refund. Supermarket Italy refused, writing "our polices say that 30 days after delivery of the order is the limit time for the customer to contact us regarding any issues with the order." So I guess the company believes it is ok to sell a tainted food staple that many people will put into their pantry and not minutely inspect when it is received. The bugs could have been in egg form at that point and not even distinguishable from the mushroom dust.

Ordered 5lbs of grated Parmesan cheese. They shipped it in a plastic mailer with a small ice pack….to Arizona were it is 110 degrees. Cheese arrived spoiled and melted. They would not refund or replace it. Offered me a 20% coupon. Don’t waste your money here.

Love stuff I get mostly Italian, tuna, mix max, toffee licorice omg, blood orange juice , Italian soda chinotto omg plasmon only Italian mothers know about that , any way 4 stars because I bought three boxes of cannolis and spent $300 on other stuff and the cannolis was still and I had to throw them out and all the ricotta and chocolate chips fresh lemon zest from organic lemons all in the garbage cuz they were stale they tasted like paper but it's okay I'll still get stuff from the stores probably just the mistake whatever but I should get my money back for those but I don't know whatever's I'm just grateful I could get stuff like that sent down here to Florida because I like smarter options of food rather than garbage Doritos and government junk food that they try to feed us poison fake color only real color should be in this country or any country

I have ordered a few times in past, I did have issues with Crastan effervescente 8.5 oz glass bottles x 6 where the lids were loose which made the product not fizz ,just flat in water.they did nothing to correct the issue. Recently on the fourth of July 2024 I get a message from supermarket Italy ,stating a site wide sale of 15% off,so I went to order about $100 worth of items, their site never discounted anything, and on top of that it offered me free shipping ,due to my order baing over $85 ,but the shipping never came off at checkout either! So next day I tried calling them on their number posted,all I got was this number is disconnected!! Great! So I sent an email to them, couple days later,they replied stating just go ahead and put order in,and we will discount manually,so I reluctantly paid the order, and guess what? Nobody did anything to remove the overcharges! So I sent another email , next day they respond, saying to me,we have many issues with our site, we are aware of this! If you order again we will make sure you get the discount. Today July 9th I get another message from supermarket Italy,saint order today free shipping! And yes you guessed it they failed miserably again. I then emailed them to ask them to do what they promised,and they responded with, if you spend over $100.00 today we will. So I want everyone to know supermarket Italy cannot be trusted whatsoever, your only going to get outdated defective product,and a bunch of lies from them. I'm so done with giving this place chance after chance of making things right ,when all they serve is disappointment!! Take care..

I recently received my order. The products were exactly as advertised. I was very pleased with everything.every product was carefully wrapped and packed . I will certainly order again

I’ve ordered twice from this company and was very happy with my purchases. High quality and extremely fast shipping! I highly recommend!!!!

I ordered a lemon juice and they offered me a discount, they charged me and never gave a discount. I sent them a email asking why didn't give a discount, few day later they canceled my order. they said to me that I canceled my order, I never did that. This company is not a serious supermarket. They lie to you and my experience with them was horrible.

Great service, efficient and quick corresponding to questions. Will always shop there!

I have placed a couple larger orders with supermarketitaly and have been very pleased with how the order was fulfilled. All the products have been high quality and it has been consistent with what I thought I was purchasing. The packing job is outstanding and I like the product selection. I used trustpilot to figure out if they're legit and felt like I should come back on here to say I had a positive experience. No returns or disputes, so can speak to the resolution process, but overall very excited to have found this source. There are some products here that are difficult or impossible to get elsewhere.

They are super expensive and when something is on sale it means that it is almost expired. Basically a bunch of crooks who claim they sell Italian quality products

Excellent experience! Ordered some German rye bread packages on Thursday, delivered on Monday to our porch in TX. Very well packaged and got exactly what we ordered. Compared to the W.....t big retail chain store which cancelled my order after a week or so without giving me any reason it was a much better deal and overall experience. Thank you very much! Will be buying here in the future again!

My experience with Supermarket Italy was very good, I'm sorry for the bad experiences, but I never had problems with them, the food is very fresh and of very high quality. I will continue to be a loyal customer of this place.

i have been buying from this website for over 2 years now and they have a great selection, fast shipping, surprised by all the negative comments

Have ordered several times. Good selection and great prices. Wonderful place to shop for Italian specialities.

I ordered green peppercorns, Jared, it's been a week, nothing! I am pretty sure I got ripped off, stick to other sites. This one sucks!!

If there was a way to give a -0 star Review, I most definitely would! I have Celiac Disease. I ordered a GF item to prepare for Christmas dinner, I also ordered an item that is readily available near me (sun dried tomatoes). But I figured for the expensive shipping price, why not kill two birds with one stone. VERY close to Christmas, I received an email saying, the pasta item is out of stock, (of course, they had charged my bank account already!), but the sun dried tomatoes are enroute! That, of course, was a lie, because when they were finally shipped, the shipping date was available to view. I called extensively in plenty of time to cancel the order. No one would answer my calls, or reply to various emails, or requests to chat! So I ended up paying $29.15 for a very small jar of sun dried tomatoes, which I could've purchased for around $3.00-$4.00 in total!! Never again, I truly, truly wish I had read the plethora of bad reviews before I ordered...but in my defense, I was so happy to find an item that I was having such a problem locating! PS, I am STILL waiting on the sun-dried tomatoes, Christmas is over!! IT'S A TOTAL SCAM, PEOPLE!!

I was a permanent customer. Last order they advertised a $50 gift card with the purchase and never received it. I also ordered chocolate on sale and it had a bad taste, black chocolate white colored outside. And actually I waisted around $80 On top of that I texted them and nobody does anything

The company sent products which were 1/3 of the advertised size. Their customer service is abhorrent and I would recommend dealing with any other company but them. I have now engaged in more than 14 emails with them in an attempt to get a refund and returned the other items. They have yet to issue the refund and have just gone around in circles with their BS. There are a lot of companies out there that sell excellent products imported from italy. Supermarket Italy is not one of them they are a scam and to lie to you about their customer service promises as well as sizes of their products. If you buy from them, good luck getting a refund because I haven't had any success thus far.

It’s amazing! Everything is packed meticulously, bubble wrapped with care; and arrives safely. If you have a problem, they resolve it. I have shopped there dozens of times. It gives my family access to so much variety and quality that we would not otherwise have access to. Peruse online, and sign up for the sale alerts, and you will get excited building a cart to hit the free shipping. And even more excited when your treasures arrive. Shop their clearance section for amazing deals on close dated or past-dated items, and enjoy fresher olive oil than you would get in the grocery store. Shop by country. Shop by dietary restriction. Shop by seasonal. Shop by food type. Buy brands and sweets that you haven’t seen since you were in Italy. And enjoy a price on Marvis Amarelli Licorice toothpaste 3.8 oz, like you were IN ITALY right now. Definitely go shop online there! You have been forewarned, it may become a delightful habit/addiction. I just checked: I’ve got 15 orders under my belt already from January 2022-November 2023