Timely

Level 1, 286 Princes St, 9016, Dunedin, NZ
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4.50
Based on 166 Reviews

5

77.71%

4

4.22%

3

0.60%

2

4.22%

1

13.25%
About Timely

Timely. The booking software that keeps clients coming back. Run your salon like a pro with easy-to-use booking software that puts you in control of the whole client experience. Begin with a gorgeous, customisable calendar, then tap into all the tools you need to help you deliver an exceptional client experience, grow your income and manage your hair or beauty business beautifully. See for yourself how Timely can help you keep your clients coming back – start a free trial today.

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Amanda Gath
Australia | 12 February 2025

Worst software salon company ever!!! Do not sign up with them. Constantly crushing, constant errors, we pay for phone support but never get it!!! No one answers the phone ever and no one calls you back!!!! No one reply’s to emails, this company is a scam, promise support but once you sign up, you will never hear from timely again!!! The biggest rip off company, please avoid and sign with kitomba like I should have. I’ve been trying for 2 days to make contact with Timely and nothing!!!

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Lawnton Laser
Australia | 07 February 2025

Do not recommend. The support once you sign up is non existent. They will promise you a lot of deliverables and you will be dissapointed to know they were simply lies while you are being informed of a price hike a month into their plan. Don't get scammed

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Marinella Carlucci
Italy | 07 January 2025

Affidabilità pecisi e prezzi veramente concorrenziali.

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Stefania Nico
Italy | 11 December 2024

Acquistato orologio Armani.....arrivato in tempi veloci..ottimo prodotto e personale gentilissimo.......Ve lo consiglio 😉🙂

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Rachel
United Kingdom | 07 December 2024

Great experience since I started using the software for my salon. Customer service is fab. Easy to talk to and so helpful. Definitely recommend for any business

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Steve Perry
United Kingdom | 16 November 2024

Support is the be Support is the best ever. I have been using the software for a month and took the full package. I have been software PM for many years and these guys are right up there.

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Tatjana Vaupel
Australia | 25 October 2024

I pay for phone support, however on the rare occasions where it was needed, you always get an answering machine asking to leave a message. No-one EVER picks up a call and then they usually get back to you via email. you basically pay for a service that is not provided.

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Tommi Davis
United States | 18 October 2024

After the free plugin (which had worked fine) stopped working on our site, we upgraded to a paid version and have had nothing but trouble with it. First the formatting was all goofed up and even when you selected a certain view to display, it displayed in boxes floated to the left that piled on top of each other and looked awful. THEN, it just stopped working altogether and will not display on my page. When I opened a ticket, they explained how to embed the code which I had already done and they would have known if they had checked my source code. It was a bit insulting to be honest since I've been building web site for almost 30 years. Then they blamed the problem on a conflict with another plugin and I went to the trouble of deactivating each plugin and it still did not appear. Then I found a page online where I am not the only one having these issues with this awful plugin. Hard coding your events is easier and cheaper than dealing with this company and this nonfunctional plugin. I can't do anything about the nearly $350 I threw away on it but I can at least make sure no one else wastes their time, energy and money on this plugin and awful support.

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Natalia Pol
United Kingdom | 15 October 2024

I’ve been using Timely for my business several years which integrates with Stripe for payments, but my recent experience has been a disaster. Two payments—one for £541.21 due on the 7th of October and another for £278.26 due on the 14th—have still not reached my account, and it’s been over 10 days! I updated my bank details to troubleshoot, but that hasn’t helped. The delays in payment are putting serious strain on my business, and neither Timely nor Stripe has provided any proper support or resolution. If you rely on timely payments, be cautious about using Timely with Stripe, as this integration is proving unreliable. If this isn’t resolved soon, I’ll be forced to escalate the issue to the Financial Ombudsman Service. This is unacceptable, and I can’t recommend Timely’s system if they don’t get this fixed.

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DanTri
New Zealand | 09 October 2024

Used to be good but now it's constantly buggy and doesn't load. Definitely doesn't help when you're trying to run a business. Non-existing customer support

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Fran Beyond
New Zealand | 30 September 2024

I have been with Timely for 8 years. They used to be good but after getting no response to a technical problem with their software for days. Im pretty much done They are just closing support tickets without answering. Very sad. This fiasco with their software cost me a lot of money.

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The Oxford
United Kingdom | 27 September 2024

I heard a calm and peaceful voice over the phone that helped me to calm down. My issue was solved too. Thank you for your help.

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Emily Evans
Australia | 17 September 2024

I have been using Timely for 6 months now, their online booking system is very easy to use and set up. Great customer services. Answer all the questions quickly and efficiently, high recommended to all business owners.

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Robert Gulbahce
Australia | 12 September 2024

The Worst customer service! 7 years of loyalty with this company and it's gotten awful.

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Ilaria Cazzato
Italy | 12 September 2024

Esperienza pessima. Ordinato con consegna contrassegno un orologio Hilfiger , dopo due giorni dallordine scrivo su WhatsApp per capire se fosse stato spedito. Mi rispondono che era stato annullato per esaurimento. Tutto ciò senza una comunicazione. Mi dicono che mi è stata inviata un e-mail di annullamento ordine ma nulla di tutto ciò è mai avvenuto. Scortese il servizio chat clienti

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Michael
United Kingdom | 30 August 2024

Been with this company for nearly 5 years. It's a frustrating experience and the customer service is awful. I have to constantly invent workarounds for basic functionality. We're moving to a competitor very soon.

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Bethany Broenen
United States | 28 August 2024

Save your Money, do not give them your credit card information. Be careful. Product is minimal at best. Customer service is poor. No refunds only credits. Why would I want a credit if I don’t use their product.

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Richard Clarkson
New Zealand | 23 August 2024

timely has been a fantastic tool for my business for the a long time making scheduling a breeze, Support is super fast and fixes any problems easily! Thankyou for the great service timely

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Bruno
Italy | 20 August 2024

comprato smartwach kappa cod-kw-p002.ordine 6628 del27/7.orologio scadente,con quadrante in cinese Assistenza postvendita inesistente. Ho mandato ms con wathps ed email mai avuto risposte. una stella perchè meno non è possibile

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Melody
Australia | 12 August 2024

Timely staff are always quick to respond, knowledgeable and helpful.

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