Prompt professional and sincere

Customer Service is outstanding. They answer questions thoroughly and quickly. It’s a good feeling for someone like me who is new to investing like this.

I recently learned about a HAA gold account, in which I have joint tenancy, 4 years after the passing of my husband. Having come across a file with minimal account information, I sent an email to Hard Assets Associates explaining my situation. Very soon afterward, I received an answer from Kelly. She has assisted me in so many ways, to help me on my way to opening an Individual account, transferring assets and helping me to become familiarized with my account. I went from feeling at a loss on how to proceed, to feeling settled in as owner of my gold account under the efficient, compassionate guidance of Kelly and also Lauren. I am very grateful and impressed. I feel welcomed to Hard Assets Alliance, Eileen Wanous

Excellent support for customer service inquiry. Well designed site for navigation.

Happy HAA customer. I joined HAA 4 years ago and have had no problems whatsoever. All phone calls answered within two minutes and responded to efficiently. One IT glitch yesterday corrected within 24 hours. Highly competitive rates for buying and selling and straightforward competitive storage rates. All money transactions smooth. Strong security measures make me verify any contact or transaction-- a bit of a hassle but I don’t mind as it’s for my security. They have been supported throughout this time by people I trust-- Doug Casey, Bill Mauldin, Chris Martenson-- all solid investment folks. I strongly recommend them.

Timely answers

I am satisfied with the answer that I have, it was answered fully.

My wife and I have a small amount of money invested in silver with Hard Assets Alliance, on Aug 1st they denied my good old password. Their program would not send an email link to reset. I called twice Aug 1st and was robotically hung up on after 5-10 wait. I have call once today (Sept1st), today their robot hung up on me right away. These days when HAA gets ahold of your money they seem to want to make it difficult to get it back. Recommend you proceed with caution.

I opened my account with Hard Assets Alliance about 6 months ago, and have been increasingly disappointed. Their customer service is extremely slow to respond to inquiries. They take not minutes or hours, but DAYS. I placed an order from my funded account, and seven days later they still have not shipped my order. I also tried to withdraw settled funds, but HAA stated (two days later) that I needed to re-validate the very bank account I had been funding my HAA account with the entire time. Additionally, Hard Assets Alliance has hidden charges and very high shipping fees. There are plenty of other precious metals companies available that charge a small spot over price and free shipping. Look elsewhere as HAA is slow and shady.

Please do your due diligence before you invest, for example, they charge 15$/quarter, which is 60$ annually. THEY MISLEAD THIS INFORMATION WITH ANOTHER PRODUCT OF THEIRS "METALSTREAM" WITH NORMAL "BUY & STORED" AND THEIR SUPPORT TEAM REAL BAD. SORRY TO SAY. IF YOU ASK TWO QUESTIONS THEY WILL ANSWER ONLY ONE AND THAT TOO VERY LETHARGIC IN THEIR ATTITUDE. But GoldSilver.com charges less comparatively and also has an option for zero storing fee until some dates up to June 2020. PLUS THEY HAVE PREMIUM AGAINST YOUR STORED GOLD, THIS IS HIDDEN INCOME. Check out GoldSilver.com I am changing from HAA to GoldSilver.com As a stock investor, I need liquidity of my money which is crucial in time like this and for the next 18 months.

This company has worked well until now. The only problem is the lack of information about the team and the CEO of the company. It should be more transparent about it to inspire more trust.