Fantastic service, pursued the problem to a successful conclusion

After receiving a confusing email and text I used live chat. The agent was called Alyson she was very quick and efficient to sort out my concern and put my mind at rest

I am very pleased with the help I got 2 day thanx you very much

Emma helped me when I couldn't receive emails. She took me through the process very patiently and efficiently.

Emma, was very helpful. I have starTed a new job and they are messing about with my money as I get id weekly. It shouLd be every Friday. I was not able to pay my bill due to their nonsense. Emma has assured me my line will remain open and the broadband too that and that I can continue to do my job. Emma was wonderful and made the fear of being disconnected go away very quickly. Boris Johnson shoud take a leaf out of Emma's Professionalism and learn about real people, he could do this just like Emma did, Listen, Act, and Prived a service that feels genuine, easy and stress free. Thank you Emma. From Pina Brown ( RMBACP)

Was having difficulties with a company I had been with for 10 years, price hikes and poor customer service when trying to investigate why. I was contacted by comms broker who then put me in front of supanet offering me cheaper bills and my Internet is faster and more reliable than at anytime in the last 10 years. The router looks a bit Sci-fi for my liking however I can connect to it from the garden so it's worth it. They kept me informed of the switch process all the way through and even though there was a small set up fee, the hand holding though the process and constant communication through it all made it worth paying. Cannot reccomend ebough!

The company is a joke.... due to the current COVID-19 situation and being self employed I am really struggling for Work, I’m lucky if I get to Work 2 full Days a Week.... I couldn’t afford to pay the bill on the day it was due so I rang them up and told them I could pay the following Day as well as My current situation.... They still cut Me and charged Me £20 for paying a Day late.... The Kids lost a Day of Home Schooling it’s a joke I’ve been a loyal customer for 3 Years so where’s My loyalty from them when I need it???? Other Internet providers are deferring their customers payments if they are struggling!!!! Supanet is a greedy Joke....

Used Livechat to sort out a new contract (I wanted to switch from the tariff that we had been on for some time). It took some time, but was arranged efficiently in the end & I will save money as a result.

Alyson was so helpful and reassuring and exsplaining everything she was doing and letting me know if she was going to be awhile checking well done Alyson

Can’t wait for my contract to end, never known such a bad internet provider, 3 times my internet has gone off since Xmas day, 1st time off for 7 days this time on 6th day still not on, sending an engineer out because of a fault but if it’s not external there wanting over £250 (no chance) so I said I will cancel but that’s £180 plus 7 month of the contract at £30.99 a month it’s disgusting

We are having an issue with our telephone line. The customer service assistant was very helpful in trying to sort out the problem. We are waiting now for a cal from the technical department.

Very nice and good gril... very profesionalist !!!

Emma answered swiftly the questions regarding my current status with Supanet and approx. costs for a potential home move to another post code.

absolutely brilliant service from emma

Query was answered promptly and solution found.

Very friendly and helpful service couldn’t recommend an easier service

A far quicker alternative to the telephone enquiry system. Alyson picked up my chat request immediately and quickly and efficiently resolved the issue. Excellent service.

Trying to switch to a better deal with supanet but I’m happy to stay as I’m at the moment. Been with this company since day one and not had a problem.

Excellent service in supplying, and telephone assistance in setting up and connecting, a new WiFi Router. The Technical Agent 'Kathy' gave excellent guidance talking me through what was required. Calling me back next day to ensure everything was operating OK - and it is. Now awaiting Fiber Optic connection next week. I'll report on this when complete. I'm sure everything will go smoothly as with Router. Thanks Kathy (& Supanet). Graham

This company do not even deserve 1 star! There are officially the worse company I have ever in my life dealt with! All they do is take take take! They have just cost me over £300 between cancelling with them due to shocking internet speeds to them using my CARD DETAILS (100% illegal - against GDPR, no company is allowed to keep card details on file, they are for 1 time payments only and should never be saved) to now sending debt collectors after me! They should not be allowed to continue trading, they do not care for customers only their money! Please read the negative reviews before the positive as I believe the positives are made up! Please avoid this company at all cost all they do is take your money and cause you stress!