I was looking for a new internet provider as my last one was slow, I decided to try using BT as I had a phone line with them, when I typed into the internet BT internet services a number was provided to me which I later found out was Supanet fraudulently posing as BT. At the time I thought they were BT so I went with them for my internet, they charged me £15 up front and said they would send out a new router to me. I started to receive text messages from a company called supanet saying that my internet service has been process and to expect my router shortly, upon receiving the router I realized that the company I was dealing with was not BT and was a company called Supanet. The router is the worst router I've ever seen it looks like a childs toy, cheap and nasty, I was advised by my son to cancel the service and NEVER plug in the router as it looks untrustworthy. I phoned supanet and after waiting 15 minutes on a 35p a minute line I was told I would have to pay £280 to cancel my service, and bombarded with techno babble and slimy salesman talk. I spoke to my son about them and told me they are scammers and that I should cancel my service with them, he researched them online and told me they provide the worst internet service at slow speeds, always ask for a extremely large about of money to cancel their service regardless of how long you have been with them, and even when you do cancel your service they take money out of your bank account years later without your permission. When I tried a second time to cancel my service on the phone I was made to wait 15 minutes again and when I said i'd cancel my direct debit if they didn't cancel my service, they said they would send the bailiffs around! I feel totally disguised and annoyed that this company posed as BT and tricked me, I have cancelled my direct debit with them, and if they try and threaten me I will get Ofcom involved. For further evidence of how rubbish this company is check out their website, it garbage. AVOID AT ALL COSTS They are liars and scammers!

Absolutely shocking and dishonest company. After failure to provide a service in 2015, continued communication for days, promised to have Internet access which was never provided, decided to cancel and go with another company. They have tried to take out over £300 from my account every year. No communication regarding this. Bombarded with debt letters from a company called quick collect. Said if I paid £100 for an early termination fee this matter would end. Today I find £240 taken out my account by Supanet! They keep your bank details and take out large amounts of unauthorised money. All I have received from this company is stress! Avoid them!

Scam company ran by criminals. Paid for a service which was never adhered to, cancelled after 2 months after receiving no promised line connection but not before charging us. They accessed our bank account without consultation and were taking over £300 in 1 lump sum every February before our bank would return it. They have now got this money that was never owed by playing a trick through a company named QuickCollect which may just be Supanet in disguise. Next stop is Ombudsman, social media and any other channel we can think of to warn people away. Terrible.