Thank goodness for the negative reviews on Trustpilot otherwise I may have paid them via bank deposit...I thought it was odd that this was the only payment method so looked up the reviews. I have emailed them asking if they have other payment methods but no reply as yet. So thanks to all those reviewers

Paid for purchase, no confirmation email, just 3 follow up emails asking for payment again and again. Reached out to them 3 times, no response, no product received. Worst internet purchase experience ever. Wish i had read these reviews first

DO NOT PURCHASE FROM THIS COMPANY Hopefully you are reading these reviews BEFORE You order from this company. This is a scam. From what I can tell it is just a website and an AI chatbot that tells you random stuff to appease you. I have seen no evidence of a human or of the bed I ordered and paid for.

I have tried contacting multiple times about a bed I ordered. No response to emails and phone numbers appear to be disconnected. Have contacted consumer affairs as this is clearly a scam. DO NOT PURCHASE FROM HERE!

This is one of the worst companies I have had the displeasure of dealing with. Ordered a bed in July 2023. The bed arrived under a month later after I had to contact them asking where it was. In February 2024 the bed completely broke and became unusable. I contacted them about it and provided them with all the evidence they required and stated I wanted a refund. After a few emails back and forwards I confirmed I wanted the refund. They have now completely ghosted me for the past 10+ weeks and despite my many emails and attempts at contact, they have made no contact back, or followed through on my refund request. I am completely and utterly dissatisfied with the quality of the product, and with them as a company. Don't bother with them. Buy from somewhere else, almost anywhere else, as the communication and product will be far superior. I will be filing a complaint with QLD Fair Trading.

Scam. Did not read reviews before purchasing. Order never arrived and unable to contact them.

Scam company- they have no customer service- luckily my order didn’t go through properly as I don’t think these beds even exist honestly. No communication whatsoever from them.

Order bed and side tables on 10 Jan. All promises to start with, then nothing. Complete scammers

One star is to generous! Ordered a bed for my daughter, have tried to email, message and call with no responses. Very disappointed I didn't read the reviews before purchasing! Terrible company!

I see my issue is the same as many of you, I purchased a four poster bed in September 2023. Was then emailed to say it was not in stock, asked me if I still wanted the bed. I did. December 2023 received email saying the bed was in stock and it would be delivered asap. Still waiting, many emails later, no communication from the Bed Factory apart from one email when i emailed them and said it was a scam, they quickly emailed me back stating it wasn'ta scam. Then nothing!! I just want my money back so I too can go buy a bed from a good company.

I loved the look of the designs of their bed frames and despite the bad reviews I hoped they sorted things out but nevertheless the abundant bad reviews are still the case for bedroom factory. I hope that in the coming weeks they can sort this out. I ordered a bed base on the 20th of Feb and was promised dispatch from Melbourne within 2 - 4 days and delivery between 2 - 6 days within VIC. Similar to the plethora of other reviews I haven't heard a single thing about delivery dates or even the dispatch of my purchased item. I have contacted them through every mode of contact they offer and have not heard a single thing either. Get your things together please you have some promising items that would do very well if wasn't for the overwhelming amount of bad reviews and woeful support team and delivery times.

huk me , shame didn't read all those reviews, got ripped for the 1st time Fing bull how they have WEBSITE still active !

I ordered a bed frame on 19 Dec. Delivery time on this item said 3-10 days for my area. Still waiting now over 6 WEEKS later. I emailed for an update and their reply email said "Nice to chat with you, I’m working hard to make things easy. Luke, Owner" This company is clearly a scam and I feel stupid for not reading reviews before purchasing.

I ordered from this company on the 16th of January, the processing time outlined after payment was up to 8 days. It has now been almost 3 weeks with no shipping or tracking number provided. Numerous emails sent with no replies. Attempts to call numbers on website however they do not dial out. Have requested a refund with no response. This is outrageous. Do not purchase this company is a scam. UPDATE: over a month and still no direct response to my emails and refusal of a refund. DO NOT PURCHASE FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND IGNORE YOU.

I ordered a bed frame, not only did I not receive it, but I have not received a refund. They are impossible to get in contact with. PLEASE BEWARE, DO NOT BUY FROM THIS COMPANY.

I'd give them negative stars, one star is still too generous. They are scammers, don't be fooled by their responses to your review promising a refund etc, I've had the similar experience and have been waiting since October for my items. Have reached out to the authorities to report them. Save your money and the hassle, they don't even deserve a penny of your hard earned money and you'll never see your products nor your money. Also them claiming that Amber is new, I've been dealing with Amber since October, no way they're new, also their response that it's under new management, again been hearing the same from their past responses dating back to early last year.

4 emails over a week requesting information on delivery. No reply at all.

This company is a scam I bought my bed and now have not been able to contact them to cancel the order after no confirmation or communication on their end. I have tried to call … nothing “phone not connected” they’re stealing peoples money! I have disputed it with the bank but no reassurances that I can get my money back at all. All there social media platforms have scam warning in the comment sections. Please don’t buy from them.

We ordered and paid for two beds and two mattress covers. The two mattress covers came and then one bed frame came, but not the second bed frame. We have called and emailed several times but no answer. Ticket 44efcd86-604e-41c5-888f-916ff03676f5

Terrible Customer service. Order no. BF13062 Ordered a bedframe with bedsheets. Bedframe arrived but product didnt look like material we purchased + the drawers don't work properly. Also the bedsheets never arrived. We tried to contact BF instantly, receiving responses saying they will get back to us within 1-2 business days. That was 3 weeks ago. We have texted, called, emailed and nothing has been done to fix the refund. I will happily remove this review if we get the bed picked up and refunded our payment. Steer clear of this Instagram scam.