Best horse shop about!! Always providing a great service whether that’s buying online or in store. Friendly staff, always happy to help. Fantastic shop, products always up to date and great value for money.

There was nothing wrong with the service provided by this company and they do say that the customer pays for returns, however, I was not aware this would be £12. This has put me off using them in the future when other companies supply a returns form for free. I would not have objected to anything under £5. I have just read the reply stating there is a returns label for 4.99, however, this cost is only mentioned on the exchange part of the page, as follows: Returns Policy If you Return your item(s) to us within 3 Months of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you. This includes all tags still being attached and returned in the product packaging in which the items were sent out in. Please do not apply postal stickers directly on to the product packaging. E.g, footwear boxes, rug bags etc. In the event of these terms not being adhered to, we may be forced to deduct from your refund. Refunds within the statutory period are made in line with the Consumer Contract Regulations. Please send all Returns to: Returns Dept, Hope Valley Saddlery, Rockhead House, Staden Lane, Buxton, SK17 9RZ. It is essential that you include a covering note with your parcel, telling us: Your Original Order Number, Your Name and Contact Phone Number, Whether you would like a Refund or an Exchange (and what you might require in exchange). We strongly advise customers to obtain proof of postage from the Post Office, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation. RETURN COSTS WILL BE COVERED BY THE BUYER.

Superb customer service. Good communication and fast delivery. A small problem (not the fault of Hope Valley Saddlery!) was dealt with and rectified quickly. I can’t praise this company highly enough.

Just received a pair of Le Chameau Ladies Chelsea Aveture Cuir Boots which were incredibly good value in the current sale. Very good service. Clear communication and boots delivered very well wrapped and boxed and in excellent condition very quickly - ordered Thursday afternoon and arrived Saturday just after lunch. Would definitely order from here again. Thank you

The ok prices are not worth the knot in my stomach. I’m in the US but I often order from the UK websites for my horse tack because their stuff is different. It’s going on a month and I still don’t have my stuff. They told me I was short shipping fee but they are supposed to know this not me. So I PayPal the extra 20 bucks and then never heard back from these people. Others called it hopeless valley and now I see why. Still no tracking number nothing. For god sake to keep a customer send the stuff out for a measly 20 bucks. Never again not worth it.

Superb customer service, would highly recommend this company. Items arrived promptly and when I had to return them as they didn't fit there were no quibbles, just a quick response, refund and friendly email to keep me updated.

Excellent customer experience, good comms, swift delivery, great product. Liked everything so much I ordered another. Thanks, would definitely use again. *Pics available on Instagram of the dog beds purchased #cockapoopheebs

Ordered a pair of boots that were the best price anywhere . They were dispatched promptly and delivered safely . I was kept updated and am really pleased with my purchase .

I bought a coat from Hope Valley Saddlery. The coat is gorgeous. It originally came in the wrong size. Those at the company were so helpful in getting it changed and even called to discuss the replacement size to check it would be right for me. So pleased with the coat – lovely quality – but just as pleased with the wonderful service. Thank you 😊

Bought my daughter some boots for Christmas. They were best priced in market and came quickly. They unfortunately didn’t fit and needed to be returned - service at this time was excellent - responsive to email queries, returns up to 3 months and very prompt return of funds. Would definitely recommend and use again.

Recently purchased a great pair of Ariat boots in the sale, which developed a slight manufacturing problem two weeks later. Hope valley were brilliant about it, quick and courteous reply, excellent customer service and an excellent resolve to the issue. I would buy from them again and recommend. Well done hope valley- all customer service should be like this experience!

Ordered boots in the sale but sadly too small. Returned for larger pair which arrived and fit perfect. Stress free and great Customer Service. Worth checking the offers too

Ordered horse clippers and a trimer on 07/01/2024, I had to chase on the 25/01/2024. Received it today packed in amazone box no protection or anything, I was expecting a not as an apology for the delay or anything but they didn’t said anything.

Great service and if there's ever a problem they try to resolve very quickly. Always good offers and delivery is usually very quick. The auction site is also very good for a bargin.

Faultless from initial order and transaction to receiving boots. Absolutely first class customer service and overjoyed with purchase with fast delivery and continual updates throughout. Would definitely recommend!

This was my first order with this company, as they had exactly the boots I was looking for and were in stock. Prices were good. I ordered on a Thursday and they were delivered the following Monday, just as the tracking said they would be. Good range of products, good stock levels, very swift delivery, good (automated) comms. I'm very happy with my purchase and HVS are now on my list of favourite suppliers.

Ordered three items two of which have been delivered. However, the horse rug that I really needed has not and despite a total of five telephone calls I am no nearer to find out a delivery date or a tracking number. Save yourself the frustration of dealing with this company and take your business elsewhere.

Well what an excellent company to purchase from. I ordered my horserug Thursday afternoon and it was delivered Saturday at 8am. I would HIGHLY recommend and definitely purchase from you again. Thankyou

I have used Hope Valley on a number of occasions and always find the service exceptional. The items are always delivered in a timely manner and they have a great selection of items on their website. The real standout comes for me from in 2020 when I ordered a rug and a HAAS brush. The brush hadn't been packed correctly and had been damaged. When I messaged Hope Valley through Facebook they were very quick to reply and give me a range of options and were so lovely - that one exchange alone means they'll always have a customer in me! :)

Purchased a uvex helmet in May at a cost of £260. Daughter was riding a four year old last weekend and the hat came loose. She reached around to tighten it but the dial came off in her hand rendering the hat useless. Several emails on and telephone calls Hope Valley will not stand by their product. They insist it must be returned to uvex for inspection. In my opinion it is within the acceptable guarantee period and should be immediately exchanged. My daughter has no helmet over the Christmas period to ride in. It is a very expensive helmet and should have lasted longer than five months.