Ordered my Charles Owen helmet. It arrived very quickly after ordering. Well packaged. Kept in the loop of when it was dispatched. Absolutely delighted with it.

Not good! Spent just shy of £300 with them! One item wasn't at all the same as the picture advertised, and they sent the wrong boots, I returned them over a week ago now have emailed numerous times asking when I'm going to get my refund, I either get ignored or get told its not arrived with them yet! I will most definitely not be shopping with them again! Currently out of pocket awaiting a refund.

I would just like to thank Hope Valley Staff for the amazing service they gave to me, they are so lovely, helpful, & the items that i buy are all of high standard and quick delivery, What more can i say HUGE thankyou Hayley x

I have not had issues with the purchase of my product, but many months later I have received marketing email with no unsubscribe link-a breach of GDPR regulations. This is pretty simple straight forward business practice that all companies selling on IT platforms should be adhering to. So sick of the constant emails from every purchase you make online. It had the reverse effect on me, I just won’t come back. The email was about leaving a review on a site, the hyperlink didn’t even work. Update: the email was also sent to a web service provider called citrus lime who provide POScloud based services for online equestrian retailers. The email was personally addressed. My mail provider have produced feedback that the email sent was not from a hacker so not sure about your explanation that it was a phishing email?

Just wanted to say thanks to everyone at Hope valley saddlery at Buxton, especially Amy who was so helpful. Took me three attemps to get the right fitting boots for my Granddaughter, ( not Hope valleys fault ) everyone there was so patient and helpful with me, and my Granddaughter is so pleased with her lovely riding boots, thank you all ☺

I couldn’t decide whether or not to order the boots. Decided to commit and they were 50% off RRP!! The boots were in my hands 24 hours after ordering. A great experience and I highly recommend them!!

Bought a lovely raincoat on sale from Hope Valley Saddlery, really pleased with it, good quality and waterproof and really helpful customer service should you have any questions!

I placed an order which arrived extremely quickly (I appreciate couriers are responsible for delivery once it leaves the retailer so yodel also did a great job on this occasion) the prices were the cheapest available online so I can't say enough positive things about HV. Thank you for the great experience.

we have used HVS on/off for over 10 years , maybe longer , we have always found them polite & if there has ever been a delay or issue with an order , its always been sorted very quickly . Huge choice , good website .

Absolutely fantastic company!! amazingly quick delivery I was nervous about ordering as it had mixed reviews however I have ordered twice with no problems at all fantastic products and prices thank you so much

Thank you for the quick delivery of my Roeckl Chester riding gloves. Very pleased 😊

I would like to say thank you for an absolutely remarkable service… I really appreciate all the help you’ve given to make sure I get the right order for me! So quick with responses, in my situation unfortunately a rug I ordered was out of stock which they emailed and phoned myself very rapidly within receiving the order and sent an email which offered me alternative options of rugs similar in price and effectively the same as I was looking for. With lots of choice to make on my part I found the perfect rug which was then also slightly cheaper and I was refunded the excess within a day! All so helpful and incredible service, I have used Hopevalley for many years and will absolutely continue to do so and will have recommended to others aswell! Again thank you for your help.

I have been going to Hope Valley saddlery for many years ( the days when it was in a small building at Somerford) . It's now grown to a massive two floor building at the same location. I go there for nearly all our equine needs ( they don't sell feed, so source else where). I find the staff very friendly, always willing to help. Will order stock in if not available. Their prices are reasonable, and they have great sales both in line and in store. Highly recommended saddlery. If you aren't local, search on line as they do delivery too

Midday on a Thursday, saw a fantastic offer on a Le Mieux jacket which I couldnt resist, also added into my basket some Ariat long riding boots. Arrived THE FOLLOWING DAY! before midday! Flabbergasted. Such a speedy service. The Ariat boots unfortunately don’t fit me quite right, so used the live chat on their website to understand how to do a return and a friendly representative sent the relevant info across. Simple. Will definitely use your business again!

Im always ordering from this company, love the products. They are really good quality and value for money. They have amazing customer service!!

I dont normally leave reviews but I'm really impressed with this company! I've bought quite a lot from them over the last 2 months, all very good offers, great quality and arrived within a couple of days. I've had 2 issues, one with the wrong item sent during their very busy Christmas time and one faulty item. The customer service has been excellent resulting in these issues being resolved quickly with great communication. Thank you Hope valley saddlery.

Superb customer service when yodel didn't deliver a rug, new one sent out next day delivery. Very happy customer

The most awful Customer Service. They have no idea how to run an online business. Refuse to help when their courier of choice Yodel loses parcels. They won't refund & won't refund postage even earn its their fault. There is no choice of alternative courier. They are rude on the phone and clueless with regards to distance selling regulations. It's actually quite unbelievable they are still trading given the reviews and dreadful service. Just don't even bother no matter how much it looks like a bargain it won't be as it never arrives or isn't as described and then there's no item and no refund.

Be cautious ordering from this company! Order was sent incomplete and included a substitute item (which I didn’t want or would have ordered in first place). Hope(less) valley advised there were stock count errors (hence why website allowed orders on items which were not in stock). Company confirmed it would refund the order-but not the original cost of post and packaging! Customer is now out of pocket as a result of poor stock management.

Terrible company! Ordered a bridle in October it never arrived.. contacted them and they said it was out of stock and would I be willing to wait until December or get a refund! I decided to wait as that is out of their control. The bridle should have come into the store on the 14th December… I’ve sent numerous emails asking for updates and no reply!! I want a full refund and shall take my business elsewhere!! Maybe you will reply to this review?! And give me my money back!! Disgusting customer service