My broadband delivery, handled by Royal Mail, was delayed by two days. Despite instructing them to leave the package behind the garden door (as I was away for work), the delivery driver left it exposed to the elements at the front entrance. This resulted in the parcel being damaged by rain before I could retrieve it on Saturday afternoon.

Absolutely brilliant start to finish. Fast activation, responsive and helpful customer support, fast delivery of router and worked straight away on connection to the ONT. Speed looks very good too. Thank you so much Breezetel!!

This has to be the worst internet provider ever. My sister who is disabled, moved into a brand new house on an estate. She was told she had to go through a company called OFNL. Then you have to pick provider no of which l have heard of. She is now on her 3 rd router only been house a few weeks still doesn’t work. Friends who have fitted router for her very knowledgeable just stops working. Trying to speak to someone is a nightmare. Very disappointed with this company. She was with Sky for over 20 years at her old house. These new housing estates don’t want to offer reliable companies. Another phone call to Breeztel tomorrow dreading it 😡

Cheap internet but no response from customer service when they need to refund me . I cancelled my WiFi but they still charged my direct debit for the full month after the end date and when I’ve been asking for a refund, nobody responds

So far they appear to be better than seethelight although I cannot log into my online account yet .

The most awful internet provider ever. To say it’s shit is an understatement. Constant connection problems. And if you want to get through to them to report the problem and to get help GOOD LUCK. Never ever get through. Don’t even get a response to the multiple emails sent. Want to cancel and go with someone else but can’t even get a response from them to do that. Call centre is in India so the one time I have ever got through the communication barrier was terrible as well. Piss poor. AVOID AT ALL COST

Having been with them for 4 years, when we cancelled the contract, they tried to charge a full month, even though the notice fell half way through. They kept saying it was in the terms and conditions. But having looked at all the T & C on their web site etc, we could not find the piece that they referred to. When asked to point out the relevant part, they just ignored us. We asked for a copy on at least 4 occasions, made a complaint and were ignored each time. Strangely, when the router arrived with them, they suddenly offered a major reduction on the last payment. This means they lied about the T & C. Don't trust this company.

Very easy to set up, I just hope I have no problems when it is all ready to go, I am not very IT savvy!

Great Company to be with. Very knowledgeable Tech Support team

We are currently (and have been for the last couple of months) been dealing with slow internet which drops out regularly. We have emailed, and rung the company multiple times and cannot sign into our account. How are we meant to notify them of our problems, or cancel our contract if no one answers the calls/emails etc?

No one answer's their phone, I’ve tried getting in touch to cancel our contract as the “super fast broadband” we have, can’t even load our tv. I am very unhappy with the service we have.

Should be a zero. No internet. No range. Poor customer service. No explanation. No support. Was told to buy my own box. This will make the third box. FNL need to vet small businesses. Never thought I would miss Talk Talk. Losing money due to no internet.

Worst internet provider on the planet. I’ve had slow speeds for ages. The live chat never works - every department is offline ALWAYS. This morning I have no internet and I’ve called 12 times - no answer, always first in line and it cuts you off after 8 minutes. Emailed, left messages and no answer

Started out very well with good speed and a great connection, then got steadily worse over the last two years, have had to leave as my connection drops out at least 3 times a night.

The most awful unhelpful company I’ve ever had to deal with! Huge mistake signing up to breeztel. They don’t know what they’re doing it’s a shambles. Poor service

Horrible!!! No answer! I need technical support!! Wifi doesn’t work! Cowboy company!!! Will cancel ASAP

I've emailed multiple times, and had no response from any of their email addresses. Constant problems with internet dropping out. Never had these problems before with any other provider. Terrible service! AVOID! We signed up for 12 months at an agreed price, they've told us the price is going up mid-way through the contract, giving less than a month's notice, a breach of their own T's and C's. We are leaving them asap!

BREEZTEL !!!! for almost 8 months, I’ve been unable to login to my account, I was told about four months ago that it’s because it don’t exist?! Now I’m being charged more for Wi-Fi that don’t work?! It’s gone from £28.45 to £34.95 in 4 months?! How’s it acceptable to charge me extra without notifying me or even have a website that lets me login? Can’t even try and cancel because can’t get through to anyone!!

My last review was 5 stars for great customer service. Sadly, I can not reach them via chat, phone or email. All I want is to upgrade my broadband speed and they won’t even get back to me. If you can’t respond for increased sales, what would happen if there was an issue.

For my year's contract, my service was ok - at times it did drop, but wouldn't take too long to come back online. Onboarding took longer than necessary as my line hadn't properly been activated. I enjoyed the service for the most part of the 12 months. You have to provide 30 days notice to cancel your contract, but no notification is actually provided to notify of the end of initial 12 month contract ahead of time - which is not great customer service and seems in place to maximise revenue, rather than being fair to customers. Great customer service would comprise of a notification being sent to confirm the initial rental period is coming to an end, or that payments are going to continue beyond the initial rental period. Not sending a notification seems dishonest and opportunistic. Additionally, there is a charge of £54.95 to replace the router if you do not return at the end of your rental period - as of Oct 22. Further to my initial review (above), my direct debit was not cancelled by the team and payments continued outside of my contract. I was told I would only receive a refund for them incorrectly taking money from my account, after I had paid the router return charge. This is a very weird way of handling the situation, and there was no acknowledge of error on their part.