We had a delay with order but as soon as we called up it was sorted ASAP with good up dates on delivery and most importantly my daughter loves her trainers even better than she thought

I'm so happy with purchase. Found trainers here for my daughter's birthday, could not find her size anywhere else. Great communication. Thank you Mr Brown's exclusive.

Perfection

10/10 communication Very friendly Not to mention fast delivery especially during the Christmas period Will definitely be buying again Thanks again

A fab shop with loads of choice and excellent customer service. Good communication and shoes arrived in good time. My son was over the moon with his Christmas present.

Really unhelpful service. Said it would take 2-5 days to post, it took over 10 days! I had to email numerously, the first time they tried to give me a size 6 instead of size 5 telling me it would fit better- they clearly didn’t have the stock but took my order anyway. Then when I finally got the items, the box was ripped and battered, the shoes were soaking wet and they left the label on from office; they got the shoes for £100 and sold them to me for £185! An £85 mark up! Completely unacceptable from start to finish, I don’t recommend purchasing from this store. I’ve since contacted them about how unhappy I am before writing the review and they’ve ignored me

Great service, my niece loved her present. We will definitely order again.

Communication from start to finish regarding delivery was exceptional. The welcome to the family email had a nice touch to it…will definetly be using mr browns exclusives in the near future.

Order said it’ll take one to five working days it’s been 8 and I still haven’t received nothing highly disappointed

Item was delivered very quickly, great service 10/10

Lovely personal touches inside the shoe box including a hand-written message. And great service when we had to exchange for a different size.

Brilliant shop & really friendly, friendliest shop I’ve ever known&make sure your purchase is 100% perfect.I finally managed to get hold of the Ugg tasmans for my wife’s birthday on Tuesday . They went to ship them out then saw there was a tiny scuff so decided to source another pair&sent them straight away with next day delivery so they came in time for her birthday. The owner kept apologising which I felt he didn’t need to. It was very kind of them to decide to sorce another pair specially when they’re hard to get hold of. Still with them doing that & Christmas they came very quickly .Will definitely go to these guys in the future. Also the personalised Christmas card was a good touch.Thank you ☺️

Omari and his staff went over and above to make sure my order was delivered before Christmas….excellent customer service and support…can’t thank you all enough…really appreciated 💚

Fantastic service Fast and efficient they delivered on all the promises will definitely recommend and use again and again

Not received order won’t order again

Fantastic customer service. Raised a query which was promptly dealt with and received a follow up email too. Will def buy from Mr Browns again!

A coming across Mr Browns was a wonderful wonderful find. They had just what I was looking for as a Christmas gift and delivery was timely, with plenty of updates.

Great service . I recently used MrBrownsExclusive to purchase some items that i was struggling tk get elsewhere. There was a slight issue whenmy tracking info went into my spam account. On contacting the company the helped me with the issue promptly and the good arrived in the expected time. Thanks again guys.

Fantastic service. Ordered Ugg slippers, size 6 too small. Had size 7 in 2 days of return.

Excellent service, I ordered my package yesterday and it arrived next day. They handled business very well. Will definitely recommend. 5 stars!!