Good and easy to management

We had a problem with our till, and Jesse Easter was extremely helpful and diligent. He responded to emails and called back (multiple times) as promised and worked through our problem and persevered until full resolution was reached. We are extremely greatful. Excellent customer service!

great guy helped me sort my issue straight away

Spoke to John H about a few teething issues I had. He was very helpful and patient, I am not the most tech savvy! He made it all easy for me to understand

first time using an integrated card terminal, was talked through how to set it up. was very easy and quick.

Required some assistance from Rachael Selby today. Very helpful and fixed the issues we were having with our POS system.

Brilliant service provided by Ryan highly recommend

If you’re a small business with limited cash flow, do not sign up with Epos Now. If there are any issues, they will not help you and will hold you to your 12-month contract—even if their system doesn’t work from day one. On Monday morning, I received a call from the Head of Customer Relations, offering to waive the last few months of my contract. I made it clear that this was unacceptable, as I have been asking to leave since August 2024 due to their completely non-functional system. He admitted there was nothing further they could offer, but said a colleague would follow up. It’s now Wednesday morning—two full working days later—and, as expected, Epos Now has gone silent once again. Their latest copy-paste response to my review states: "We understand how important system reliability is to your business." If you truly understood that, you would have let me leave in August 2024. Let me be clear: Our system has NEVER worked properly. The entire purpose of the system is to take table orders and send them to the kitchen and bar, yet it fails so dramatically and consistently that staff have to manually check every order. Instead of streamlining operations, this system has made everything more stressful, more time-consuming, and an absolute nightmare for both myself and my staff. Despite all of this, Epos Now insists we pay for the full 12 months, regardless of their inability to provide a functional system. This company had a turnover of nearly £52 million last year, yet they’ve decided that squeezing £849.60 out of a small café is more important than being a decent, ethical business. They would rather hold a gun to a small business's head than admit failure and do the right thing. The irony? The amount of time and money they’ve wasted dealing with my complaints must be far greater than £849.60. Since June 2024, I have spent: Over 30 hours on phone calls. Countless emails chasing responses. Multiple complaints and bad reviews across various platforms. If they had simply let me leave months ago, it would have saved everyone time, resources, and stress. If your business cannot afford to continue paying Epos Now while simultaneously investing in a new system, DO NOT SIGN UP WITH THEM. They do not care about you, your business, or whether their product actually works. They only care about collecting their direct debits. I implore you to look elsewhere. There are better, more ethical POS providers out there who will actually value your business—Epos Now is not one of them.

Have been with Epos for nearly 5 years. Really happy with the product and service I receive.

It was great experience

Fixed my long term issue.

It was as asked for. Thanks

the guy i spoke to is pro active with positive attitude towards problem solving

Great help, in a short call to solve the issue. Thank you

The individual was knowledgeable patient and very understanding.

Wahiba truly elevated my experience with her exceptional patience and kindness. I'm eager to continue working with her in the future, as her presence ensures a comfortable and empowering collaboration. - Yvonne Annette Lephiew, Wowweffect.org

Good👌👌✌️✌️👍👍

Good!!👌👌👍👍

Completed task and fully kept me informed throughout the call, well done

I have been in dispute for a year now. They may be OK if all going well, but if anything goes wrong, forget getting any response from their "customer relations". Emails just get ignored. If in the unlikely chance I finally get a response, customer complait number 0377226693. I will not hold my breath.