Asked a question ,they had a couple tries at answering, and then gave me the information I needed. About all I wanted really. Swift replies too.

I had a surplus TMC Ion 30 light which had been unopened and never used. I passed this on to a fellow aquarist but he had trouble with the mounting arm. He thought this was a missing part and customer service were very helpful and sent out the part he had identified. Unfortunately this wasn't the problem but a screw hole on the arm hadn't been threaded. TMC confirmed the fault from photographs and immediately sent out a replacement. Excellent service from Dawn at Customer Services who couldn't have been more helpful despite me initially giving her the wrong information! Polite and friendly at all times. Customer service as it should be.

Excellent service, had an issue with my pro pond 110uv Which I had just purchased. Email TMC & they responded within a couple of hour, apologising for the problem I was having & with some things to check, which did not resolve the issue, I emailed them back to advise that I still had the problem. They then advised they would send me out a replacement part, which arrived the next day & solved the problem.

Fats reply and excellent service

I can honestly say it's nice to deal with a company that actually cares about customer service . It was an absolute pleasure Dawn was so friendly and helpful would highly recommend 👌🌟🌟🌟🌟🌟

Unable to find what was needed but now have great service 👍

Problem sorted out quickly ,politely and logically

Recently had a problem with a reef flow 2.0 .6000 having sent photos of the pump they rectified the fault and then sent the replacement part to me very happy for their quick and responsive service thank you

They are great they always come back with the correct answer !

Very quick response, friendly and helpful

TMC are a first class business to deal with, they sourced a part for me off one of their products that went out of production years ago and posted it to me. Many thanks to the team I dealt with. 💥💥💥💥💥

It was an great experience

Very nice good

Excellent good

Great customer service ethos. I am a retail customer, but contacted TMC in respect of a particular (not widely stocked) species of wrasse that I wanted my local retailer to obtain for me. Dawn was extremely helpful and has arranged for a specimen to be put aside for the retailer's next visit. This was a very good customer experience

Nyc Great Work

It is very fantastic work and it's very easy to do

Excellent customer service

One of the best one in class

I came to them with a problem, it was dealt with very quickly.